I just followed your advice and got a 50% credit for my annual fee even though I asked for only 1-month credit. I also pointed out that shipping delays are understandable IF Amazon was transparent in communication about the issue AND I also mentioned that it was obvious that Amazon had alao removed the filter to search by delivery date that previously existed. I asked that they restore that feature so I could make the choice who I purchase from when I have an emergency and need a product within a particular time frame.

Amazon Prime Rep processed a 100% prime annual fees refund to my account after another customer service agent had failed to cancel my Prime account prior to this. At least they still have decent customer service in spite of the 2 day delivery major failure.

I have 1-2 day delivery but it has changed from Guaranteed delivery in 2 days to Estimated delivery in 2 days. It used to be that if they were late, you’d get a gift card credit if you politely asked, or a credit for a free month of prime. But now since it’s not guaranteed, they tell you it’s too bad lol.

I hate getting those last minute notices on the day the item is supposed to arrive saying, “sorry, were going to be late. Wait a couple of days and cancel the order if you haven’t seen the package.” Like, did they even actually ship the package? Does the tracking system just suddenly further where the package is?

Then they’ll deliver dozens of packages to my address, only to suddenly deliver one to my neighbor. The driver apparently cannot read street names and numbers.

Well, I called. Got $10 applied to my account as a gift card after spending 45 minutes going over all my orders from the last year and showing how the times were all over the place. Couldn’t get a straight answer out of their “items are prioritized” excuse, either. Thank goodness the woman from Support was kind and understanding, though.

I’ve been with Prime since 2009, back when it was just $79/yr. They’re now very careful with their wording claiming the 2-day shipping was just what they “strived” for — funny. Let’s not sit and pretend we all clamor to pay for their media/streaming services lol. It’s always been about the shipping.

For 11 years I had my orders ship in 2 days for Prime listings to an *extremely* rural unincorporated town in WV. Never had an issue …. until July 2020. Even during the height of the pandemic (from January well into June), my shipments came in 2 days. From July to the present, it’s been longer and longer times. Should be the opposite.

The excuse for this multi-billion dollar corporation ran its course months ago.

Companies that relied on Amazon’s help during the pandemic for certain supplies have been able to order from their original suppliers since last year, and numerous Americans across the country who didn’t use Amazon heavily before have largely returned to buying locally from the way many talk (especially with ease of restrictions/mandates, curbside pickup being continued, and many local stores continuously keeping a steady stock now).

I get that Amazon is a company that ships worldwide and not every country is America, but let’s not sit and pretend they haven’t always been worldwide and that the pandemic suddenly made it that way. They’ve ALWAYS had high demand. With more employees now (their treatment is a whole other argument), they want to act like they just can’t keep up with said demand despite other large online retailers who saw a big boom during the pandemic doing just fine and recognizing their paying members.

When it comes to “prioritizing” important items, right. This excuse worked last year. Now?

I’ve had Prime Pantry and medical-related items sit longer waiting to be processed than cheap arts and craft supplies that I ordered on the same day. All in stock, all with Prime labels on each listing. Both shipped from the same warehouse (this was January 2021). Guess which took 4 days to process and 3 to get to me while the other only took 2 days and was shipped the day of ordering? Even Support recognized the inconsistencies (and there were many).

They can’t tell you what exactly is prioritized let alone who gets to have priority as it’s all over the place.

I’ve seen Walmart (of all places) stick to their services and give their paying members what they paid for during all of this without issue, and I know they’ve had a major increase in their orders and online sales in general within the last year, as well. Even when I ordered from them as a basic free user at the height of the pandemic, my stuff came in 3 days from across the country.

I’m not saying Walmart is better by any means (again, employees is a different argument), but just pointing out the excuses have run extremely thin when it comes to Amazon and how it’s time to reevaluate as paying members because at this point we’re only doing it to ourselves.

I just cut mine off entirely. I never wanted streaming garbage with my membership anyway, just fast shipping. If they can’t offer that they can suck it. Just took a “free” student trial for 99 cents for a week of prime. Items arriving exactly 7 days later with 2 day shipping. No thanks.

I just cancelled and asked and received a full refund of $119 (my subscription renewed in March). I had to ask for a supervisor but he did it without any questions.

I was always getting my orders in 2 days which I loved and needed. Zip 98671, washougal, wa.
I recently read where two delivery companies in Portland, Oregon discontinued their delivery service for Amazon. They complained of working conditions being unsatisfactory. Now my last 3 orders coming from snail mail, usps, 5 days from order. I hope the service returns to two days.