Amazon No Longer Offers 2-Day Prime Shipping (Here’s What To Do About It)
Have you noticed that Amazon doesn’t deliver on their 2-day Prime Shipping anymore? It’s actually not even close for my address and I’ve had to return stuff to Amazon as I don’t need it by the time the package shows up. Anything that I want to buy today (a Monday) won’t be delivered until Sunday at the earliest. I tested this on a bunch of different shopping categories and made sure it was all products sold and shipped directly by Amazon, and none could be delivered before Sunday, 6 days from NOW. But alas, not all hope is lost, here’s what you should do to hold Amazon’s feet to the fire. It’ll only take a few minutes and put an extra $10 or $20 in your pocket.
Call Them Up and Ask For a 1-Month Refund
When I have a problem with Amazon I usually start a live chat session as it’s easier to say exactly what I want to say.
BUT…for the first time ever, I recommend actually calling them at 1-(888) 280-4331 and say, “Why don’t I get 2-day Prime shipping anymore?”
I tried doing this via Live Chat and it just went in circles due to what I’m guessing was a language barrier.
At this point, give them your zip code and ask them to run it through their system to find out for sure whether your address qualifies for 2-day shipping.
Most addresses do indeed qualify for 2-day Prime shipping.
See Also: 5 Reasons Why Amazon Prime Is a Terrible Buy
If your address does qualify, then you probably already know the EXACT reason why you’re not getting your packages within 2 days.
It’s because Amazon can’t hold up their end of the bargain and they should pay for it.
This is when you politely ask for a 1-month refund on your Prime membership (approximately $10) because Amazon can’t hold up their end of the bargain.
I did this recently via a phone call to their customer service department and it took me all of about 5 minutes to score the $10 refund.
There was ZERO hesitation from the rep I talked with and I think they are trained to hand out this refund for those who politely ask for it.
Note: My family orders from Amazon at least 1-2 times per week and I’m not sure if that played a role in getting the 1-month refund, but in either case, it’s definitely worth a shot.
PRO TIP: AIM HIGH & ASK FOR EVEN MORE
From the comments section, several Amazon Prime members were actually given a $20 “inconvenience credit”.
Since we we know that a $20 credit is on the table, you might as well ask for it. You stand a decent chance of them giving it to you, and if they don’t just try again later with a different CSR.
Hold Amazon’s Feet to the Fire
I realize Amazon’s been hit by unprecedented demand in recent months, but let’s not forget they are one of the richest companies in the world.
Now that the economy and stores have opened back up in most of the country, the demand for online shopping has been greatly reduced.
Yet Amazon still can’t figure it out and solve their order backlog issues.
Originally, Amazon wanted to blame it on the pandemic and now they claim it’s 2-days from when the order leaves the warehouse giving them the green light to blame delivery services and bad weather.
I’d have no problem buying that argument back in 2021…BUT NOT NOW.
It’s my opinion that Amazon was losing money on the 2-day shipping guarantee and is using the current situation as a handy way to get rid of the fast shipping guarantee altogether.
PRO TIP: TIME TO LOOK AT OTHER OPTIONS
Fortunately Amazon is the not the only company offering free shipping with guaranteed 2-day delivery.
Notably, take a close look at a Walmart+ membership. For $98 a year (30-day free trial), you get free shipping with no minimum and most items are either next day delivery or 2-day. You also get free delivery from your local Walmart with a $35 minimum along with 10¢ cents/gallon savings at gas stations including Exxon and Mobil.
And it’s no surprise that the prices at Walmart are typically better than Amazon.
Sidenote: My wife is a Kindergarten teacher and she came home the other day telling me that many of her colleagues have stitched from Prime to Walmart+ and they couldn’t be happier. Very anecdotal I realize, but I think the momentum is building.
See Also: Not Getting Amazon Delivery on Sunday? Here’s Why
I’d be SHOCKED if 2-Day Prime shipping ever came back at this point.
So the bottom line is get your $10 refund NOW before they aren’t so generous.
The customer service rep also told me that MANY people are calling to cancel Prime, she said she had already cancelled over 50 memberships in the past couple days.
Here’s what a chat rep told me when I asked him if Prime members were complaining about the issue:
PRO TIP: TRY AN AMAZON BUSINESS ACCOUNT
Thanks to reader Joseph, who commented recently letting us know that his Amazon Business account has been delivering in 2-days since last September. The interesting part is that his “regular Prime account” is stuck at 4-7 days for delivery.
Since an Amazon business account is FREE to join, and also gives you quantity discounts, setting up an account could be worth a shot. Also, in case you were wondering, he said his business is not COVID related in the slightest.
Prime 2-Day Shipping Has Turned Into 5-Day Delivery
The reason that 2-day Prime shipping has turned into 5, 6, or even 7-day shipping has nothing to do with UPS or the USPS.
It falls 100% on Amazon as they now say that the “2-day shipping guarantee” is from when they actually process your order and get it in the mail.
So if it takes them a couple days to box it up and ship it out, then you’ll get it delivered to your home in about 5 days on average.
See Also: Amazon Package Arriving Late? Here’s How to Score a Refund
If you’re like me, the main reason you joined Prime and paid $139/year was for the 2-day shipping, so this is KIND OF A BIG DEAL.
Ask the Reader: Are you a Prime member? If so, when was the last time Amazon delivered something to you in 2 days?
By Kyle James
I started Rather-Be-Shopping.com in 2000 and have become a consumer expert and advocate writing about out-of-the-box ways to save at stores like Amazon, Walmart, Target and Costco to name a few. I’ve been featured on FOX News, Good Morning America, and the NY Times talking about my savings tips. (Learn more)
I knew something wasn’t right. Figured it was holiday related. However, holidays are over. I’ve been a prime member for like 5 years. Prime 2 day shipping is EXACTLY why I joined. I order a lot. Yet Ive noticed it says Prime shipping but nothing about 2 day. The very reason for being a PRIME member is fast shipping. Guess those days are gone. I have no reason to be a member anymore. Videos and music are ok, but not for $15 a month. I rarely watch .Plus with their shipping, they don’t tell you who the carrier is until AFTER its shipped and by then it’s too late to change the delivery address. I have a PO Box and home address, but USPS doesn’t deliver to home. So many packages have been stuck at a totally different Post Office. Such a pain. I’m done with Amazon.
totally agree. What makes it worse is how they try to insult your intelligence by saying the 2-day shipping kicks in after the order has been packed and shipped. However its never been an issue before. I believe Bezos wants to build more spaceship toys and wants more of our $$$ for less. No more!
Refund Strategy worked. Thanks.
Amazon has been steadily becoming slower and slower since the never ending pandemic began. Now they have just updated their 2 day items and next day items to a straight 6 days. I am confident this was planned as was all of this. Re structure and money grab by the global corporate giants. Its all being rolled out a step at a time so nothing is ever to shocking so people just whine a little then move on. Like always. The writer is correct. The way to stop someof this global socialiazation is to stop using them. Get up go to the store and try if at all possible to use smaller businesses instead of global takeover stores
yes, just figured it out. and thanks for the article. i agreed, there is no need to pay for prime if no more 2 days shipping.
I just tried this and was refused. Is there a magic word?
I get next day or two day delivery pretty regularly still. Not as often or on as many things as I used to but MOST Prime items are still delivered in two days. My biggest issue with Prime shipping is the number of times their delivery people leave my stuff at the wrong door, complete with photo showing it on a wooden step that I don’t own (my little stoop is brick, the neighbor who too often gets my stuff has wood.)
But this is a fallacy from the start for me:
“If you’re like me, the main reason you joined Prime and paid $119/year was for the 2-day shipping…”
Nope. Really had, and has, almost nothing to do with it. I got it and keep it mainly for the video. I also use the perk where you can get a digital credit for slower delivery because, 90% of the time, I’m not in a hurry anyway. I’ve bought several Kindle books and Prime movies with those credits. (I wont’ say “free” because obviously I pay for my membership, but it is definitely value I get in return for my membership cost.)
I called regarding my late order & was begrudgingly given a $5 credit. Told that because the nearest warehouse didn’t have my item in stock, it is being delivered from “far, far away.” 😂 🤦♀️
Great information here and it worked when I called. They reimburses me one month which they said was actually $14.99 and it took me only a few minutes on the phone with support.
I asked why I should keep prime if the whole reason I signed up isn’t available any more (2 day delivery) and they reminded me that the existing benefits still are Amazon Prime Video access, Amazon Music, Whole Foods delivery, exclusive prime member discounts.
I personally do not utilize any of those other benefits and so I think it is time for to cancel as well.
Didn’t work for me but, I got full price attitude and supply chain excuse for item in stock, sold and shipped by Amazon. Not worth the money or hassle.
Yeah i cancelled today. No matter how many times you tell them, im a prime member but every item is saying one to two weeks, they say the same thing. Then dont charge people a monthly fee for two day shipping. Right now i would be happy with four days!
Bonus pro tip: You do this enough and they’ll terminate you as a customer. LOL.
Do what enough? Complain that you’re paying for a service that isn’t being provided? Go ahead and terminate me, good riddance.
Not having 2/day delivery definitely sucks now, but I keep I mind that the cost of delivery is $0 with Prime. So I feel like I’m still saving money on just that alone. Still worth it for me. I know I order enough items (basically at least a few items weekly) from Amazon that shipping costs would break me in a year.
Keep in mind that Amazon offers free shipping to non-Prime members on order pf $25 or more.
I just shopped Walmart.com, it’s $35, but I’m cancelling Prime and shopping Walmart.com from now on.
be careful with that.. they will require you to tip the driver. even if you tip at the door
“Require you to tip the driver”? How can any company “require” you to tip a driver? This isn’t the 80s where they offer COD. You’re saying after paying for the item and shipping (which we DO pay for, even if it’s “free” the price is built into the cost of the item), the driver is going to walk away with your package if you don’t “tip” them? Never heard of such a thing.
they add on your payment you can customize a lower than recommended amt. but you have to pay..
Just put in 0, that’s what I do. Never had them randomly charge me.
I support this, but I wanted to note something: I’ve been shopping walmart.com for years now and their delivery and order fulfillment is inferior to Amazon. It’s not uncommon we receive the wrong item, or it’s broken, or we end up charged more or less, or we receive a box of razor refills in a 2-foot square box. It’s not like Amazon is perfect at this but walmart is way worse in our experience.
AND they shipping times are EXACTLY the same! I just checked this and whether I use Prime or not, it’s like two WEEK shipping for almost all items now. During the height of the pandemic, they had gone back to 1-2 day shipping. This is unacceptable. I think we’re likely to cancel our Prime membership, too. I didn’t get Prime for TV shows, music, etc. I got it for fast, free shipping. They simply aren’t doing that any longer. I hope this causes serious problems for Amazon now – it certainly should.
If you check pricing, companies DO JACK UP THE PRICES to compensate for shipping. So, in reality…we ARE paying for shipping!
Just called and the girl went around and around and around and made no sense whatsoever. She said I was eligible for 2 day shipping, but that my items won’t be arriving for 5 days. What??? She blamed it on heavy shipping volume due to Christmas, which as a MONTH ago. She also said she’d be happy to cancel my membership and refund my $119, but not willing to give me one month membership as a refund to keep me as a customer. Ridiculousness.
I just ordered from Walmart and got two day delivery and free shipping. The same item on Amazon was two weeks out. Therefore it is not the shipping companies causing g the problem.
Same, but one walmart order was 1 day. $35 min order for free shipping. They have our business. Cancelling Amazon Prime.
You’re right about their Chat. Wasted about 45 minutes. They kept asking me for an order number when I explained to them several times the shipping dates are all 4 days or later on their site no matter what product I search for. It’s not worth the membership fee to me without the 2 day shipping. Cancelling.
I have literally bought things if they say will be 2 days at checkout, for them to change it to a week. This is constant now.
I just called and after a brief runaround was given a $15 credit to my account ++ a $15 credit on my next order!!
I would agree with most people that what is received for $10 a month is really a good deal!!
Not if you don’t watch Prime TV and movies. Only difference is I would need to return to always spending at least $35 to get free shipping. I’m not interested in paying $139 per year or $19 per month for what amounts to nothing for me. Time to reconsider ordering from Walmart if they can ship quicker. Amazon should reconsider increasing the price for Prime because it’s a rip-off for anyone who only has Prime for faster shipping. My daughter lives in SoCal and shipping times are anywhere from 2 days to a week. Almost always takes over a week here (65 miles from Portland, Oregon). I remember the good times when orders arrived in just a day or two. Recent profit reports for Amazon said they doubled their profit in the last year. Even with higher wages they are duping the public. I would be willing to pay $139 per year if orders arrived in 3 days.
I discourage customers from accepting the promo certificates because these void the contract between the obligatory retailer and the customer who is left in an inferior purchase condition when the retailer fails to honor what they advertised. Honor the ad or a refund, please. This generation is very soft on retailers. Greatest Generation would not be. Amazon has little regulatory oversight. Demand consistency and respect or they’ll never do it and will crush competitors while they’re treating customers like dirt. Amazon has restored ancient snake oil retail practices from the turn of last century. Tricks and deceit is not the way US is accustomed to retail in modernity. Amazon workers retaliate when customers complain. None of that is legal. Ralph Nader championed forcing stores to stop the dangerous products and demonstrate respect to customers – quid pro quo. This generation needs a Ralph Nader to protect your families from these scams especially in times of need during pandemics.
Unfortunately, Ralph Nader, much like Bernie Sanders… created chaos within the Democratic Party by demonizing their opponents to no end… and both times Republican candidates won as a result.
If you listen closely you will quickly discover that Democrats and Republicans and often Independents are constantly demonizing each other. Maybe your comment should have included someone from the far right as well as the far left? It appears you are a centrist Democrat or Independent. I think politicians should be more enlightened than the average person. Without naming anyone…… I can’t think of a single politician worth my admiration. Jimmy Stewart, in “Mr Smith goes to Washington (1939)”, filled the shoes of someone worth admiring. An actual Statesman (not really a politician). Well, ended up dropping a name anyway! I’m not a Democrat, Republican, or an Independent. I won’t vote for anyone, who’s not honest, or is narcistic (no names!).
Since last September, I have been noticing that Amazon will state they will deliver something by a certain date. Then after you order, if you go check on it they have changed the delivery date to 4–7 days later. I understood when the pandemic was going, that things worth a bit hinky. But I am now highly annoyed that they don’t even try to deliver in the 2 days. I was literally on the phone with them today with an delivery that got put off for a week, when my wife, put in the order again for it still to say it would only take 2 days. The CS rep literally told me what I was reading off their site wasn’t what would happen. If it was every once and a while I would understand, but this is almost every order now. I live less than mile from a major distribution hub of their’s, in a big city, so location isn’t it.
Yes! I ordered something that said “order in the next 4 hrs. 17 mins. and recieve your order by Friday Feb. 4. Then, after ordering, it said it should arrive by Monday, Feb. 7th. Something is wrong with this!
Bait and switch. This has happened to me as well. I think switching to Walmart is the best option and especially if there is a Walmart close to you.
In all fairness…… sometimes, my orders have been arriving a day or two early, lately. Still, usually takes a week or longer. Also….. my daughter lives closer to a distribution hub and her orders usually arrive in a few days, unless I order something and have it sent to her. I think order arrival time varies dependent on several factors. And then there’s this little tidbit: space travel costs a lot of money so we are all subsidizing Blue Origin. I don’t live close to a distribution hub, or a big city and really need reasonable shipping times. Phone reps are the last person I would discuss this issue with. They might want to keep their job and so they just tell us what they are told to tell us. In the past I also ordered from Walmart and arrival times seemed more reasonable. I could also pick up from the store if I was in a hurry. No Amazon store nearby.
I have chatted with customer service and got a $10.00 inconvenience credit. I then did a little research and found that changing the shipping address can also change the delivery times. I have a friend that lives about 5 miles away, but a different zip code and she can get 2 day delivery whereas I get 7 day delivery.
before christmas 2021. i actually canceled my prime. and they gave it to me free for a month to get it back