Amazon No Longer Offers 2-Day Prime Shipping (Here’s What To Do About It)
Have you noticed that Amazon doesn’t deliver on their 2-day Prime Shipping anymore? It’s actually not even close for my address and I’ve had to return stuff to Amazon as I don’t need it by the time the package shows up. Anything that I want to buy today (a Monday) won’t be delivered until Sunday at the earliest. I tested this on a bunch of different shopping categories and made sure it was all products sold and shipped directly by Amazon, and none could be delivered before Sunday, 6 days from NOW. But alas, not all hope is lost, here’s what you should do to hold Amazon’s feet to the fire. It’ll only take a few minutes and put an extra $10 or $20 in your pocket.
Call Them Up and Ask For a 1-Month Refund
When I have a problem with Amazon I usually start a live chat session as it’s easier to say exactly what I want to say.
BUT…for the first time ever, I recommend actually calling them at 1-(888) 280-4331 and say, “Why don’t I get 2-day Prime shipping anymore?”
I tried doing this via Live Chat and it just went in circles due to what I’m guessing was a language barrier.
At this point, give them your zip code and ask them to run it through their system to find out for sure whether your address qualifies for 2-day shipping.
Most addresses do indeed qualify for 2-day Prime shipping.
See Also: 5 Reasons Why Amazon Prime Is a Terrible Buy
If your address does qualify, then you probably already know the EXACT reason why you’re not getting your packages within 2 days.
It’s because Amazon can’t hold up their end of the bargain and they should pay for it.
This is when you politely ask for a 1-month refund on your Prime membership (approximately $10) because Amazon can’t hold up their end of the bargain.
I did this recently via a phone call to their customer service department and it took me all of about 5 minutes to score the $10 refund.
There was ZERO hesitation from the rep I talked with and I think they are trained to hand out this refund for those who politely ask for it.
Note: My family orders from Amazon at least 1-2 times per week and I’m not sure if that played a role in getting the 1-month refund, but in either case, it’s definitely worth a shot.
PRO TIP: AIM HIGH & ASK FOR EVEN MORE
From the comments section, several Amazon Prime members were actually given a $20 “inconvenience credit”.
Since we we know that a $20 credit is on the table, you might as well ask for it. You stand a decent chance of them giving it to you, and if they don’t just try again later with a different CSR.
Hold Amazon’s Feet to the Fire
I realize Amazon’s been hit by unprecedented demand in recent months, but let’s not forget they are one of the richest companies in the world.
Now that the economy and stores have opened back up in most of the country, the demand for online shopping has been greatly reduced.
Yet Amazon still can’t figure it out and solve their order backlog issues.
Originally, Amazon wanted to blame it on the pandemic and now they claim it’s 2-days from when the order leaves the warehouse giving them the green light to blame delivery services and bad weather.
I’d have no problem buying that argument back in 2021…BUT NOT NOW.
It’s my opinion that Amazon was losing money on the 2-day shipping guarantee and is using the current situation as a handy way to get rid of the fast shipping guarantee altogether.
PRO TIP: TIME TO LOOK AT OTHER OPTIONS
Fortunately Amazon is the not the only company offering free shipping with guaranteed 2-day delivery.
Notably, take a close look at a Walmart+ membership. For $98 a year (30-day free trial), you get free shipping with no minimum and most items are either next day delivery or 2-day. You also get free delivery from your local Walmart with a $35 minimum along with 10¢ cents/gallon savings at gas stations including Exxon and Mobil.
And it’s no surprise that the prices at Walmart are typically better than Amazon.
Sidenote: My wife is a Kindergarten teacher and she came home the other day telling me that many of her colleagues have stitched from Prime to Walmart+ and they couldn’t be happier. Very anecdotal I realize, but I think the momentum is building.
See Also: Not Getting Amazon Delivery on Sunday? Here’s Why
I’d be SHOCKED if 2-Day Prime shipping ever came back at this point.
So the bottom line is get your $10 refund NOW before they aren’t so generous.
The customer service rep also told me that MANY people are calling to cancel Prime, she said she had already cancelled over 50 memberships in the past couple days.
Here’s what a chat rep told me when I asked him if Prime members were complaining about the issue:
PRO TIP: TRY AN AMAZON BUSINESS ACCOUNT
Thanks to reader Joseph, who commented recently letting us know that his Amazon Business account has been delivering in 2-days since last September. The interesting part is that his “regular Prime account” is stuck at 4-7 days for delivery.
Since an Amazon business account is FREE to join, and also gives you quantity discounts, setting up an account could be worth a shot. Also, in case you were wondering, he said his business is not COVID related in the slightest.
Prime 2-Day Shipping Has Turned Into 5-Day Delivery
The reason that 2-day Prime shipping has turned into 5, 6, or even 7-day shipping has nothing to do with UPS or the USPS.
It falls 100% on Amazon as they now say that the “2-day shipping guarantee” is from when they actually process your order and get it in the mail.
So if it takes them a couple days to box it up and ship it out, then you’ll get it delivered to your home in about 5 days on average.
See Also: Amazon Package Arriving Late? Here’s How to Score a Refund
If you’re like me, the main reason you joined Prime and paid $139/year was for the 2-day shipping, so this is KIND OF A BIG DEAL.
Ask the Reader: Are you a Prime member? If so, when was the last time Amazon delivered something to you in 2 days?
By Kyle James
I started Rather-Be-Shopping.com in 2000 and have become a consumer expert and advocate writing about out-of-the-box ways to save at stores like Amazon, Walmart, Target and Costco to name a few. I’ve been featured on FOX News, Good Morning America, and the NY Times talking about my savings tips. (Learn more)
i am always getting screwed over by amazon usually my 2day shipment is lost somewhere and i have to call or chat to find that our..i tried asking for comp. and basically waa told they didn’t do that..we went back and forth i was hung up on and my account was locked for spite…i am through with these aholes
I was supposed to get a package on Feb 14-17. Yesterday I got an e-mail that the delivery would be March 10. I called Amazon and spoke to a supervisor who told me that the package was coming from one of their vendors and that they can’t control what the vendors do. I reminded her that Amazon’s e-mail to me said Feb 14-17 and that this has happened more than once since the start of 2022. I am getting a refund of half the cost of my Prime membership.
I’d like to add a couple of things that folks may not know. I am an Amazon seller. Amazon fulfills 99% of my orders. Also, several products that I sell are offered for sale by Amazon themselves, which will be important by the end of this message.
In the past, I send my items to Amazon and within a week they are stocked in their warehouse and being sold to customers. That one week period has turned into 5 weeks. I send my products to Amazon today, they list them as “available” tomorrow but they aren’t actually “in stock” or ready for shipment for FIVE WEEKS!
Amazon doesn’t mention this at the time of sale. Customer orders, pays and waits. 5 weeks pass, Amazon finally ships. Item arrives and customer no longer wants or needs it as it has been 5 weeks. Customer requests return or refund and here’s what actually happens:
Amazon has already charged me a 15% referral fee for the right to sell on their platform and anywhere from a $5-$15 for shipping the order. For my $13 product, they take $7, leaving me with $6. Often times, they refund the customer the entire amount and then take that from my account and the customer keeps my product. The sale actually COSTS me, but Amazon is made WHOLE. They keep the referral fee, the fulfillment fee and even charge me a fee to issue the refund. Sometimes, they ask the customer to return the item and they bill me for return postage, and, like explained before, they keep their fees from the original purchase. Again, I lose money while Amazon MAKES money.
As for items that they also sell? They offer those with 2 day shipping but take 5 weeks to send the order if I am the seller. If they are the seller, it arrives tomorrow. Hmmmm,….. that seems a bit, uh, sketchy at best.
I am not a wealthy person. I’m just a small, family business trying to eak out an honest living through a partnership with the devil. Amazon is abusive to their sellers at a level you would not believe. I mean think about it… How is any of this my fault?? If they would set the right expectation, none of this would happen.
At this point, nearly every sale is costing me money. When you think you’re getting one over on Amazon, or being made whole yourself, just know that it is not Amazon that is being penalized, it’s sellers like me. I don’t know how to change that, but I am committed to making sure folks understand what’s going on.
Final note- all shipping is free for orders over $35, whether you have prime or not.
Hey I just noticed at one of my transactions or orders were switched days and I looked it up and I found it on your website but I called them just like you told you they did not give me any type of information they did not tell me anything that like nothing was going on they didn’t give me a refi they didn’t give me a discount they give me a coding nothing they were just like I’m sorry I’m sorry I’m sorry and I mean I actually told him that I wasn’t gonna shop Amazon anymore and they didn’t care my husband works for Amazon delivery driver this is crazy
I’m so irritated with Amazon right now!!My last order had not shipped in a MONTH!!!I got no help from customer chat.Language barrier. I finally canceled the order. Now I have a balance on my account that I really don’t want to use.But i have to so we shall see how this goes….
Received email saying that prime is going up to $129 a year for next renewal
And I’ll be cancelling with them. Why are we paying more when their service is plummeting?
Up? It’s $139 NOW. 😡
Thanks for the article. I just called and got a $10 credit for a prime order placed on 2/17 and it won’t be delivered till 2/28. I got a $10 credit but not until I asked for it…after long discussion on policy and implications that Covid was at fault. Any little bit helps.
I don’t live near an Amazon warehouse so 2 day has never been something I could get on a regular basis. I stopped my Prime membership a long time ago. They offer you free shipping and say it will be $5.95 to get it 5 days later but there is usually a free shipping option also that gets it to you in 5 days. It ususally shows up in 3 days though and that’s what I always choose because it uses the same people that deliver their stuff in their trucks. The illusion of getting a better deal with Prime is only on the shopping screen. It’s not in real life.
I live less than 5 mins away from an Amazon warehouse. Before I was getting deliveries in 2 days. Now that they opened I’m up to 5-7 days. 🙄
Same! It used to be super quick, warehouse opens and now everything is going out through UPS/USPS and taking 5-7days. Even things that say they’ll be delivered xyz date when ordering are delivered later.
Must be a California problem. Freedom lovin’ Florida still getting my Amazon packages in 2 days or less as long as the items aren’t on backorder. I don’t even want to mention how much I spend on Amazon, it’s kind of embarassing, lol.
Thanks Love my Freedom Florida
I live in Orlando, Florida and my packages are taking 4 to 5 days…
Of course someone like you is too stupid to know what freedom is. I’m sure you ‘love’ it while try trying to kill it. And no, as someone in the Midwest, its hardly a ‘California problem’.
I have an Amazon account because my husband likes the movies. The only reason anymore that I order from them is if I need something I can’t find locally and something I can’t put into a bigger order from another store that gives free shipping with a minimum purchase. Amazon doesn’t care about customers and it shows. I received a smoke detector from them 3 years ago. Not tested/no ul number. The box was stamped with the Amazon brand. One vendor sold me a counterfeit life jackets. Not branded by Amazon, but shipped right out of their warehouse. Stamped that it also s Not coast guard aproved. Also tried buying some cell phones through their renew program. Gave up after two duds.
I am having terrible Amazon delivery problems. Nevermind 2 day shipping (I am a prime member) but after waiting a week to get my orders they are all getting delayed another 4-5 days. I am so sick of it.
On my last 4 orders, each day they were supposed to be delivered by Amazon, I get an Unexpected delay notice at the end of the day. And when I track my order the next day a UPS tracking number has been posted to my order and I have to wait several more days for my order to arrive.
This has happened 4 TIMES. Each day the orders were originally supposed to be delivered by Amazon the orders have said ‘Out for delivery’ the entire day – until I get the delay notice between 6-7 PM. It is ridiculous.
These guys are the worst. The customer reps are pretty cool though, it’s just the Amazon business suits that are being dicks.
I got my one-month refund and a 10$ promotional credit. Grand total $25 back. The problem is, I could have gotten my items on the same delivery day from a vendor in New York, $30 cheaper. So in total I lost $5, if you think about it.
Amazon is no longer the cheapest game in town, and the delivery is starting to suck. I’ll probably lose Amazon Prime.
I noticed an increase the last 6 months in packages not being delivered on time or even at all. My favorite is watching the tracking, getting notifications the driver is 10 stops away, then getting a cancelation/refund. Prime is more than just pre-paid subscription shipping, it’s a service that used to be a timed delivery. Lots of online retailers offer free or low cost shipping, with large windows and no promises of delivery date. What made Prime what it once was was the service delivered on a scheduled date. Saying on the website same day, 1 day, 2 day, it’s all meaningless now since nothing comes in those time frames. Now the price is going up, and the service is getting worse. If Amazon just said no time frame, I’d of course shop around more, but it’s the fact they know if they are honest and say 2-7 days, I’m more likely to go to Target or WalMart, so why not just openly lie about 2 day delivery. I live in a major metropolitan area that has a massive Amazon operation, same through 2 day was never an issue, until recently. When I chatted to complain, they offered to call, when I spoke on the phone the person happily canceled my membership, said Amazon doesn’t care to keep me. Made canceling even easier for me.
I politely asked for 2 months refund and she had to place me on hold. But then came back and approved the refund. Just a hint!
i live in sc and my packages are taking 9-10 days for the last 5 months.
i called them yesterday because i made two order last week and it took 7 days to deliver, and when i check the tracking it actually deliver in two days and Amazon was holding order 5 days to fulfill.I’m retunring tose two order and Amzon rep was telling some stuipd stor and i’m also planning to cancel my Prime on next renewal.
I came across this article and decided to try calling Amazon’s customer service and scored the $10. I am so tired of how both Alexa and the website keep prompting me to pay even more fees by joining audible or music or reading club. Also, I have to pay to watch more and more of the videos AND membership is going up again! Packages no longer arrive in 2 days and there are additional shipping fees built in to the prices of most items. So tired of playing games with Amazon. Pulling the plug when my membership expires again.
So today I read this article. I hate calling so I tried the live chat option. I only requested one month refund. And they refunded me for 6 months Fairly quickly. Tells me they are aware and just shoving lollies in our mouths to shut us up lol. I’ll take the $91 back thanks!
They have real problems getting product from MD to NJ — and it seems to be the Aberdeen Warehouse. They absolutely suck at handling and shipping products to our local distribution center in Paulsboro. And Amazons outsourcing support to people who read from scripts in some foreign country really sucks. All they can do is apologize and offer no assistance. I am really hating Amazon and considering canceling their over-priced no-longer-PRIME service.