Amazon No Longer Offers 2-Day Prime Shipping (Here’s What To Do About It)
Have you noticed that Amazon doesn’t deliver on their 2-day Prime Shipping anymore? It’s actually not even close for my address and I’ve had to return stuff to Amazon as I don’t need it by the time the package shows up. Anything that I want to buy today (a Monday) won’t be delivered until Sunday at the earliest. I tested this on a bunch of different shopping categories and made sure it was all products sold and shipped directly by Amazon, and none could be delivered before Sunday, 6 days from NOW. But alas, not all hope is lost, here’s what you should do to hold Amazon’s feet to the fire. It’ll only take a few minutes and put an extra $10 or $20 in your pocket.
Call Them Up and Ask For a 1-Month Refund
When I have a problem with Amazon I usually start a live chat session as it’s easier to say exactly what I want to say.
BUT…for the first time ever, I recommend actually calling them at 1-(888) 280-4331 and say, “Why don’t I get 2-day Prime shipping anymore?”
I tried doing this via Live Chat and it just went in circles due to what I’m guessing was a language barrier.
At this point, give them your zip code and ask them to run it through their system to find out for sure whether your address qualifies for 2-day shipping.
Most addresses do indeed qualify for 2-day Prime shipping.
See Also: 5 Reasons Why Amazon Prime Is a Terrible Buy
If your address does qualify, then you probably already know the EXACT reason why you’re not getting your packages within 2 days.
It’s because Amazon can’t hold up their end of the bargain and they should pay for it.
This is when you politely ask for a 1-month refund on your Prime membership (approximately $10) because Amazon can’t hold up their end of the bargain.
I did this recently via a phone call to their customer service department and it took me all of about 5 minutes to score the $10 refund.
There was ZERO hesitation from the rep I talked with and I think they are trained to hand out this refund for those who politely ask for it.
Note: My family orders from Amazon at least 1-2 times per week and I’m not sure if that played a role in getting the 1-month refund, but in either case, it’s definitely worth a shot.
PRO TIP: AIM HIGH & ASK FOR EVEN MORE
From the comments section, several Amazon Prime members were actually given a $20 “inconvenience credit”.
Since we we know that a $20 credit is on the table, you might as well ask for it. You stand a decent chance of them giving it to you, and if they don’t just try again later with a different CSR.
Hold Amazon’s Feet to the Fire
I realize Amazon’s been hit by unprecedented demand in recent months, but let’s not forget they are one of the richest companies in the world.
Now that the economy and stores have opened back up in most of the country, the demand for online shopping has been greatly reduced.
Yet Amazon still can’t figure it out and solve their order backlog issues.
Originally, Amazon wanted to blame it on the pandemic and now they claim it’s 2-days from when the order leaves the warehouse giving them the green light to blame delivery services and bad weather.
I’d have no problem buying that argument back in 2021…BUT NOT NOW.
It’s my opinion that Amazon was losing money on the 2-day shipping guarantee and is using the current situation as a handy way to get rid of the fast shipping guarantee altogether.
PRO TIP: TIME TO LOOK AT OTHER OPTIONS
Fortunately Amazon is the not the only company offering free shipping with guaranteed 2-day delivery.
Notably, take a close look at a Walmart+ membership. For $98 a year (30-day free trial), you get free shipping with no minimum and most items are either next day delivery or 2-day. You also get free delivery from your local Walmart with a $35 minimum along with 10¢ cents/gallon savings at gas stations including Exxon and Mobil.
And it’s no surprise that the prices at Walmart are typically better than Amazon.
Sidenote: My wife is a Kindergarten teacher and she came home the other day telling me that many of her colleagues have stitched from Prime to Walmart+ and they couldn’t be happier. Very anecdotal I realize, but I think the momentum is building.
See Also: Not Getting Amazon Delivery on Sunday? Here’s Why
I’d be SHOCKED if 2-Day Prime shipping ever came back at this point.
So the bottom line is get your $10 refund NOW before they aren’t so generous.
The customer service rep also told me that MANY people are calling to cancel Prime, she said she had already cancelled over 50 memberships in the past couple days.
Here’s what a chat rep told me when I asked him if Prime members were complaining about the issue:
PRO TIP: TRY AN AMAZON BUSINESS ACCOUNT
Thanks to reader Joseph, who commented recently letting us know that his Amazon Business account has been delivering in 2-days since last September. The interesting part is that his “regular Prime account” is stuck at 4-7 days for delivery.
Since an Amazon business account is FREE to join, and also gives you quantity discounts, setting up an account could be worth a shot. Also, in case you were wondering, he said his business is not COVID related in the slightest.
Prime 2-Day Shipping Has Turned Into 5-Day Delivery
The reason that 2-day Prime shipping has turned into 5, 6, or even 7-day shipping has nothing to do with UPS or the USPS.
It falls 100% on Amazon as they now say that the “2-day shipping guarantee” is from when they actually process your order and get it in the mail.
So if it takes them a couple days to box it up and ship it out, then you’ll get it delivered to your home in about 5 days on average.
See Also: Amazon Package Arriving Late? Here’s How to Score a Refund
If you’re like me, the main reason you joined Prime and paid $139/year was for the 2-day shipping, so this is KIND OF A BIG DEAL.
Ask the Reader: Are you a Prime member? If so, when was the last time Amazon delivered something to you in 2 days?
By Kyle James
I started Rather-Be-Shopping.com in 2000 and have become a consumer expert and advocate writing about out-of-the-box ways to save at stores like Amazon, Walmart, Target and Costco to name a few. I’ve been featured on FOX News, Good Morning America, and the NY Times talking about my savings tips. (Learn more)
I just got off the phone with the Amazon rep because the last 5 items took 7 days instead of the 2-day delivery shown. She told me I needed to select the option for 2-day. I told her I’ve never had to do that, AND there isn’t an option when you select the “order now” button (quick way to place the order). She kept repeating it, then finally said she would submit the problem to tech support & someone would get back to me. I told her someone was supposed to call me three days ago and never did. This is crazy! They obviously made this significant change and decided not to tell us??!!
I just called Amazon and they refunded my entire year’s subscription. I hope enough people will hold Amazon accountable for not upholding its end of the deal on the “unlimited 2-day shipping” by demanding refunds and canceling their Prime memberships.
Same here… full refund!
I get mine next day or 2nd day still, bit it takes mom at least 7 days. All I can figure is it’s because I live close to warehouse?
Thank you for this article. I called and got refunded my prime membership for the inconvenience.
My experience with getting orders delivered from Amazon is that the availability of items can determine the time in which it will ship, especially if the item is sold by a third party seller. Not all merchandise is available for Prime shipping, and free Prime shipping does not necessarily mean the delivery will be made by one or two days. Amazon often offers other options beside themselves to do the shipping, but those options do not usually have a designated shipping and delivery window. But until an item has been shipped you will not know who is actually delivering it and be able to a real-time estimate of when the delivery will be made.
But for me the Prime membership pays for itself because I am able to get free shipping on items sold on the Amazon website, as well as free grocery delivery on Amazon Fresh, which is especially important to me because I am disabled and do not drive, so shopping at brick-and-mortar stores is a major hassle.
And I live in a major metropolitan area so that probably helps to keep my delivery times at a minimum, where if someone who lives in a more rural or isolated area might have a longer wait to get their orders delivered
I googled this situation and came across your article. I have been able to get 2 prime in a suburb of Detroit easily- All of a sudden for the last week it will take 5-6 days- BUT I have a lake cottage 30 minutes to the west of me (more in a rural area) , and the same item shipped to that address comes the next day. Finding it interesting and confusing. As you would think the item to the larger city would be quicker. Used to the be the same amount of time to either places.
I live n the Detroit area too and the same thing happened to me. Also – the last 5 things I ordered just disappeared. Not stolen off the porch but just POOF disappeared from the tracking in their journey to my house.
I live downriver and the EXACT thing happened to me. All items now have 8-day lead times. Last four orders VANISHED without a trace in the middle of being shipped. SOMETHING is going on…
I called and they said they were submitting feedback and that it didn’t make sense. I pushed it further and they gave me a refund for 2 months as well as 2 months free.
I just finished chatting w Amazon and asked the agent to escalate my complaint. Thing is, I was getting 2-day delivery not even 3 weeks ago. We moved from PA to SC on August 16. Prior to that date, 2-day delivery. After that date, 4-8 day delivery. I assumed it was related to my new zip code until I googled to see what was going on.
So, what changed 3 weeks ago that’s made such a dramatic downshift in Prime benefits (read: a 90% loss of Prime benefits, IMO)?
Now I see why Disney is pursuing an “Amazon like” prime service. Might be their next golden goose and make Amazon have to break a sweat.
I called as well today and they have since refunded about $50 worth of the membership due to the numerous delays (3 months refund). I didn’t even ask for a refund but they immediately gave us so I’m wondering if they’ve been getting more calls about this.
I have received 20 bucks twice in the last month because the item was not on time. I’m have this same issue again but have to wait until 6pm to call back because they think it could still be delivered? I asked if they bothered to look at the tracking because it was out for delivery and now it’s back at the shipping center several hours later.
Amazon has just stated they have over hired and will be laying off??? I hope they lay of only the deadbeats. I usually get my orders in two days because I’m 4 miles from a large Amazon distribution center. BTW: They told me last week that they no longer extend prime term because they are late
Amazon better be cracking down on the national “Package Theft” epidemic.
Yeah, I just straight up canceled Prime and demanded a refund after customer service lied repeatedly about this issue.
Yes! so frustrated…. i only joined Prime for the quick shipping. I messaged today after I’ve been noticing the long shipping times, and was told “I’m sorry you don’t feel your free shipments and free music are worth it” … i said, no i don’t. I bought prime for the quick 2 day shipping. Never had any issues during the height of the pandemic, either… it’s all been within the last 2 months. Canceling prime, but they didn’t offer me a refund, and I have 6 months left. going to try calling the number above.
Yep! I’ve been a Prime Member at least a decade, back when it was $99. I’m so sick of getting 5 and 6 day shipping. I’m in Spokane and we now have TWO warehouses, so I don’t get it. And it doesn’t matter what I order. Today’s Monday, and I don’t get a delivery until Sunday. I got Prime for their FAST shipping. Those days are gone—and so will we be. I won’t pay for Prime when my renewal date hits (Nov 1). 🤬
Use Walmart if the item is in stock at the store u can get same day delivery!
Yeah, that’s the funny thing. All of the things Amazon’s competition has done to compete still works. I can order from Amazon and it takes a week, or I can order it from Walmart or Barnes and Noble and get it in 2 days or faster. Half the time it’s cheaper as well.
This article and comments reek of entitlement and have no mention of the workers being mistreated so you can get you toiletries a few days sooner, take the L and take comfort the workers get a tiny bit of humanity back. You heathens
The fee was originally for free shipping, the 2 day thing didn’t come till later, and the 2 day shipping thing 100% hurt workers, led to injuries, unsafe working conditions, undue pressure, union busting, pee bottles, and many numerous offenses. There’s plenty of evidence to support that. Just so you can get your stupid yoga mat or whatever in 2 days.quit being selfish pricks and take the L
On the contrary you little troll… There is a ton of evidence to support the 2 day shipping. That is the whole reason people buy prime. It is a bait and switch and they mistreating customers. You sound like a dumbass…
Truly!!! What is UR Mom’s problem? Is she really saying that it is the consumer’s fault that her little troll Amazon employees are being mistreated? What would she say if the employees had been promised a 40 hour work week but was cut back to 35 hours in order to avoid paying benefits?
DEAR UR MOM,
THEY ARE DUMB.
Take the L. So edgy. You’ve said that twice now.
We’re not upset at workers, the time it takes now versus during height of pandemic is nuts…we know the employees have nothing to do with it. Calm down, my neighbors son works there and he says it’s 100% because higher ups say they’re losing money doing 2 day. That’s why it’s now 2 days after processing/packing your order versus 2 days altogether.
Your upset at the loss of the previous policy, that just so happened to hurt workers.
While I feel for the Amazon workers, Amazon is one of the richest companies on the planet and has destroyed and consumed numerous other businesses in their quest to the top. They could always hire more people, and pay and treat them better.
No entitlement. People paid for a feature that they’re not getting.
As for the workers, we definitely care about them, but that can be addressed independently of the 2-day shipping issue.
I haven’t received anything in 2 days since summer 2021…my address is within 2 day delivery. Thanks for the tips I’m going to call and give it a shot…only reason I have Prime is for quick deliveries that now take 5-9 days.
Free business prime offer is only a month free trial.
Most of what I buy I could wait a week for.
I do have some items that still arrive within 2 days, e.g. bandages.
I do wish I did not feel like all of this is paying for Bezos’ yacht. Sorry, wait a minute, it is actually in fact paying for his yacht. 🤑
RIGHT ON TARGET.
I cancelled my Prime membership because they kept triple charging my bank account for items we ordered.
I Just re-signed up for an Amazon account because I have a child due soon and needed some things Walmart does not have. I ordered my items on the 7th of September and it is the 15th of September now and none of my items have been shipped or charged to my account yet.
For some unknown reason they told me that my items will not arrive until November 22nd even with prime shipping.
I am going to give them one more week and then i’m requesting a refund and recancelling my Amazon account because this is silly AF.
Hi, I tried asking for a refund and cancelling my membership, with a refunds for the $247 days remaining and they refused. I could cancel but no refund for 247 days left in my membership. Woman was condescending and really didn’t understand her accent so she got upset for tha. I’ll wait till my membership expires then cancel. FYI