Amazon No Longer Offers 2-Day Prime Shipping (Here’s What To Do About It)
Have you noticed that Amazon doesn’t deliver on their 2-day Prime Shipping anymore? It’s actually not even close for my address and I’ve had to return stuff to Amazon as I don’t need it by the time the package shows up. Anything that I want to buy today (a Monday) won’t be delivered until Sunday at the earliest. I tested this on a bunch of different shopping categories and made sure it was all products sold and shipped directly by Amazon, and none could be delivered before Sunday, 6 days from NOW. But alas, not all hope is lost, here’s what you should do to hold Amazon’s feet to the fire. It’ll only take a few minutes and put an extra $10 or $20 in your pocket.
Call Them Up and Ask For a 1-Month Refund
When I have a problem with Amazon I usually start a live chat session as it’s easier to say exactly what I want to say.
BUT…for the first time ever, I recommend actually calling them at 1-(888) 280-4331 and say, “Why don’t I get 2-day Prime shipping anymore?”
I tried doing this via Live Chat and it just went in circles due to what I’m guessing was a language barrier.
At this point, give them your zip code and ask them to run it through their system to find out for sure whether your address qualifies for 2-day shipping.
Most addresses do indeed qualify for 2-day Prime shipping.
See Also: 5 Reasons Why Amazon Prime Is a Terrible Buy
If your address does qualify, then you probably already know the EXACT reason why you’re not getting your packages within 2 days.
It’s because Amazon can’t hold up their end of the bargain and they should pay for it.
This is when you politely ask for a 1-month refund on your Prime membership (approximately $10) because Amazon can’t hold up their end of the bargain.
I did this recently via a phone call to their customer service department and it took me all of about 5 minutes to score the $10 refund.
There was ZERO hesitation from the rep I talked with and I think they are trained to hand out this refund for those who politely ask for it.
Note: My family orders from Amazon at least 1-2 times per week and I’m not sure if that played a role in getting the 1-month refund, but in either case, it’s definitely worth a shot.
PRO TIP: AIM HIGH & ASK FOR EVEN MORE
From the comments section, several Amazon Prime members were actually given a $20 “inconvenience credit”.
Since we we know that a $20 credit is on the table, you might as well ask for it. You stand a decent chance of them giving it to you, and if they don’t just try again later with a different CSR.
Hold Amazon’s Feet to the Fire
I realize Amazon’s been hit by unprecedented demand in recent months, but let’s not forget they are one of the richest companies in the world.
Now that the economy and stores have opened back up in most of the country, the demand for online shopping has been greatly reduced.
Yet Amazon still can’t figure it out and solve their order backlog issues.
Originally, Amazon wanted to blame it on the pandemic and now they claim it’s 2-days from when the order leaves the warehouse giving them the green light to blame delivery services and bad weather.
I’d have no problem buying that argument back in 2021…BUT NOT NOW.
It’s my opinion that Amazon was losing money on the 2-day shipping guarantee and is using the current situation as a handy way to get rid of the fast shipping guarantee altogether.
PRO TIP: TIME TO LOOK AT OTHER OPTIONS
Fortunately Amazon is the not the only company offering free shipping with guaranteed 2-day delivery.
Notably, take a close look at a Walmart+ membership. For $98 a year (30-day free trial), you get free shipping with no minimum and most items are either next day delivery or 2-day. You also get free delivery from your local Walmart with a $35 minimum along with 10¢ cents/gallon savings at gas stations including Exxon and Mobil.
And it’s no surprise that the prices at Walmart are typically better than Amazon.
Sidenote: My wife is a Kindergarten teacher and she came home the other day telling me that many of her colleagues have stitched from Prime to Walmart+ and they couldn’t be happier. Very anecdotal I realize, but I think the momentum is building.
See Also: Not Getting Amazon Delivery on Sunday? Here’s Why
I’d be SHOCKED if 2-Day Prime shipping ever came back at this point.
So the bottom line is get your $10 refund NOW before they aren’t so generous.
The customer service rep also told me that MANY people are calling to cancel Prime, she said she had already cancelled over 50 memberships in the past couple days.
Here’s what a chat rep told me when I asked him if Prime members were complaining about the issue:
PRO TIP: TRY AN AMAZON BUSINESS ACCOUNT
Thanks to reader Joseph, who commented recently letting us know that his Amazon Business account has been delivering in 2-days since last September. The interesting part is that his “regular Prime account” is stuck at 4-7 days for delivery.
Since an Amazon business account is FREE to join, and also gives you quantity discounts, setting up an account could be worth a shot. Also, in case you were wondering, he said his business is not COVID related in the slightest.
Prime 2-Day Shipping Has Turned Into 5-Day Delivery
The reason that 2-day Prime shipping has turned into 5, 6, or even 7-day shipping has nothing to do with UPS or the USPS.
It falls 100% on Amazon as they now say that the “2-day shipping guarantee” is from when they actually process your order and get it in the mail.
So if it takes them a couple days to box it up and ship it out, then you’ll get it delivered to your home in about 5 days on average.
See Also: Amazon Package Arriving Late? Here’s How to Score a Refund
If you’re like me, the main reason you joined Prime and paid $139/year was for the 2-day shipping, so this is KIND OF A BIG DEAL.
Ask the Reader: Are you a Prime member? If so, when was the last time Amazon delivered something to you in 2 days?
By Kyle James
I started Rather-Be-Shopping.com in 2000 and have become a consumer expert and advocate writing about out-of-the-box ways to save at stores like Amazon, Walmart, Target and Costco to name a few. I’ve been featured on FOX News, Good Morning America, and the NY Times talking about my savings tips. (Learn more)
I also called amazon to complain today. They told me the slow shipping was due to the pandemic. I grabbed 25 items from my ‘buy it again’ list and put them in my cart, and every singe item showed more than 7 days delivery when I previously ordered them they were all 2 day shipping. Frustrating.
I don’t care about Amazon Prime video or music I just want 2 day shipping – what am I paying for? If I paid shipping I would break even anyway. The shipping time is getting insane now – Just ordered a bunch of stuff (all labeled ‘PRIME’) and I wont see it for over a week and I ordered in the middle of the week before 3pm and live in California.
Remember when amazon would let you pay like $3 extra and you could get 1 day shipping… I miss this so much. 🙁
I live 55 miles from the Jacksonville Florida fulfillment center. In the past I was getting some orders the next day, when I ordered in the early morning. Yes…it’s taking 7 days now. Some items coming from Atlanta is taking up to 2 weeks. I did not hesitate canceling prime. I now use Target as anything over $35 ships free and usually arrives in 3 days even for items not stocked in my local store. Also, any stocked item can be ordered for same day pickup…😎
I called the number and was told that 2-day shipping only applies to items that are shipped from facilities close enough to get it to you in 2 days. I commented that the number of items that are actually shipped in two days seems to be shrinking and asked if that was correct. The agent said “yes.” So why are we still paying for Prime???
They lie big time, I live about 30 minutes from a warehouse in port wentworth GA, use to all the time next day from that warehouse, now 5 days before its shipped and its always from across country like TX, or somewhere, and they send it via UPS and they send it via 2day sometimes the lable says next day. use to see prime vans all the time in this area now they don’t come out here.
I recently moved 1200 miles from home (SE Michigan). I now live in a Rural area and there are no Amazon DCs within about 200 miles of here. I understand this adds to shipping time but it’s now at 10 days. I’ve started buying less and less from them as a result. And I’ve started seeing their prices are not as cheap or cheaper than the competition anymore too.
I’ve been buying from Amazon since 2006. They had some Hella good deals back then. I can literally find the same items for less, including their shipping fees AND it arrives days earlier than Amazon says on the product page. I’m about done with Amazon. I’ll try that business account in a couple months before canceling it.
Amazon’s new strategy is to move out the delivery date that you see when you place the order. Everything that I ordered on Saturday said that it would be delivered on Thursday. Previously, if I placed order on Saturday, delivery would be on Tuesday.
Everyone appears to be confused on the real reason. That CEO that took over is a wall street type and only cares about one thing, quarterly earnings. Typical cost cutting going on, they reported it already. They are no longer just customer friendly, now they are wall street mostly friendly. When companies start that, there is very little R&D going on or expansion. Also its rather companies start start going downhill when they start that. Amazon has peaked already it appears and the far apart is beginning. They say they are to big to fail, well I guess we will see.
But on the flip side I notice others like Target and Best Buy is coping their dates. Which Amazon is the only reason shipping time ever improved, so I guess until they are replaced its back to the old ways. But yeah, no need for Prime really unless one loves their video service. The fact things come in early once and awhile means nothing, because I never know if they will or not. So I just buy elsewhere on purpose plenty of times after seeing their delivery time. But mostly just look local and instacart.
Amazon just wants bigger profits which they are already high, missing earnings means nothing except for stock price. But the greedy cannot get enough, and media leaves that part out.
Just cancelled today. It used to be next day shipping for me but now most items need at least a week.
11/15/22; just did chat with Amazon rep. Their reply to why 2 day shipping isn’t happening was “this isn’t how we like to handle valuable customers.” Stayed on point that this didn’t answer my question and insisted on an explanation or was cancelling Prime. Was going to ask for $10 prime refund & $20 inconvenience fee as suggested but decided to push the issue a bit further. Amazon just issued me an $80 credit.
Everything I’m shopping or looking to repurchase is suddenly (within the last week) 4+ days to receive near the dreadful Portland, Or. They offered me a $5 credit which equates to 2 weeks of membership….
You can no longer ask to be transferred to a US representative either. The lady I just talked to told me that they updated their systems and took away the option to be transferred. Amazon is a bunch of crooks.
Don’t waste your time with the online chat, definitely call them. Online chat ran me around in circles before finally saying they can’t offer a credit. I had her have someone call me (within minutes), and explained my displeasure with the delays in shipping, post-COVID. I told her the only reason I’m cancelling is because of them not fulfilling a service that I paid for, and I would like to be credited for the remainder of my yearly subscription (only 1.5 months left). I told her I think a billion dollar corporation can handle a $15-$20 credit after my years of subscribing and thousands of dollars in purchases. She sent me an email confirming a $50 credit. I’m still going to cancel before my renewal date. No 2 day shipping and no more unlimited skips on Music. I’m not paying for Prime just to watch TNF — I’ll go to my girlfriend’s house.
My deliveries are taking either 24 hours, or at least 3 days. There is no in between. It makes no sense. And it should be noted….I live 8 minutes from the distribution warehouse. No sense.
I use Subscribe and Save, which is no longer saving much as most of the items drop off the program soon after I subscribe, and my only option is more expensive replacements. Also, you would think that with a consistent ship date and order Amazon would be able to get a shipment put together and out the door to arrive on schedule. Nope! Prime isn’t so much anymore.
Same here and I do have a prime business account. It seems everything I buy under $35.00 is 4-5 day shipping or a fee of $2.99 for overnight shipping. Getting tired of paying $2.99 for all the items that used to be free overnight I think I don’t need to pay them about $130.00 per year for prime. This was never announced to prime customers and that makes it a scam. Stuart
This is the most entitled b.s. I’ve ever seen. Online orders to every company are skyrocketing this year. how do you think amazon fulfillment works?? your package just drops out of the sky? the amount of fulfillment workers Amazon would have to hire to keep up with order volume at 2-day shipping is insane. never mind that amazon is one of the country’s worst employers to work for. go to an actual brick and mortar store and rethink why you feel entitled to any product imaginable within 48 hours of wanting it.
Absolutely not! Amazon prime is a business that specifically charges customers for 2 day delivery. They have more than enough money to make it work. If we wanted to go to a store we wouldn’t even shop online. Amazon being greedy and refusing to fulfill the service THEY offer and WE pay for is unacceptable. I’m sick of companies never being held accountable and the consumer always held accountable. Why? We are the reason they are rich, the LEAST they could do is what we pay them for??
I can’t remember last time I actually got 2 day shipping, and for the person with the entitled comment, um no sir, Amazon built its business around the fast shipping, that’s why we pay for it, they have more than enough money to fix this issue. It’s not entitlement, it’s expecting to get what you pay for, how does this not make sense to you???
Walmart delivers faster and is cheaper. They offer Paramount+ free so I think I may cancel. I haven’t liked there change in shipping which has me using Walmart anyway. I barely use primevideo.
KATIE is 100% correct. The 2-day shipping was a BENEFIT of paying the $130 annual Prime subscription fee. Amazon removing 2-day delivery, regardless of whether or not they have the resources, is not the customers’ problem, it’s Amazon’s problem, and they’re BREACHING every Prime membership contract by not holding up their end of the bargain. I complained and was refunded $64, half the Prime membership cost. It’s the right thing to do for customers that lost the 2-day shipping benefit.
Not only was it a benefit, it was THE benefit… I can’t remember any other reason I signed up for Prime in the first place.
Not only that, but prime members pay a higher price per item.
Before I was a prime member my prices were lower, they bundle the shipping into the price. I recently saw an item for a lower price for each, and a higher price for a case. What they did was prevent you from ordering more than 3 individual items, but had you order a case at a much higher rate (just for shipping I’m betting). So it’s not like we are getting something for nothing, the price includes shipping.
WTF RU? An heir to the Bezos’ fortune? More likely an heir to the Massengil fortune.
Are you 12? You sound like a child. I think this discussion is too much for your ignorant brain.
That’s a really ridiculous thing to say. A big part of the reason people pay for PRIME membership was the fast shipping. Seriously, what’s wrong with you? You think people are acting “entitled” for expecting what they PAID for? Go out to dinner and have the restaurant charge you, but not bring you out any food. What a bunch of “entitled b.s.” that you actually expected to receive the food you paid for!
Just say you don’t know what an Amazon prime membership entails and move along 😂😂😩
I bet you voted for Trump.
One of the richest companies in the world isn’t entitled to take my money for a service then not deliver that service. Yes, Amazon is one of the worst employers, still not sure how someone paying for a service isn’t entitled to that service? Doesn’t make any sense.
Until about 6 months ago, the fast shipping was the only reason I paid for prime. About 6 months ago I started watching prime movies, also a benefit. But if Amazon didn’t do the fast shipping, I would not pay for prime.
I complained to Amazon furiously over the sudden loss of 2-day shipping and had half my Prime subscription fees refunded. It’s worth complaining especially since Amazon is breaching customer Prime contracts. Remember, when you pay for a service that boasts 2-day shipping and they yank it, that constitutes a breach.
So, I was just on Amazon today, and I noticed something strange. Every single Prime eligible item, if purchased today (Tuesday), will not arrive until Saturday or Sunday.
That led me to search for answers, which led me to this article. WTF is going on? I’m going to cancel Prime if this is their new shipping speed. I can get most things much faster from Walmart.
As for the “overworked employees” excuse, that has literally nothing to do with the topic at hand. The paying customers are “human beings” too, and we’re not getting WHAT WE PAID FOR. Besides, I know exactly how much Amazon employees get paid, and it’s A LOT more than other fields, which require a greater level of education/physical labor than these entitled delivery drivers are required to provide.
Oh well. In the not-so-distant future, robots will make these spoiled brats obsolete. They priced themselves out of the market with their narcissism & unearned self-importance, and they’ll suffer the consequences accordingly. Enjoy your stay at the Salvation Army, boss tunas. 😀
I did exactly the same thing! I literally live 5 minutes from an Amazon fulfillment warehouse… A MASSIVE one… But nearly everything we order comes from fulfillment centers in other cities. 🤷♀️ What the hell is that all about? Why did we deal with almost 2 years of disrupted roads and all kinds of traffic issues for what they said would be access to SAME DAY shipment for thousands of products! I have yet to experience that and it’s been at least 2 years since they finished! Some places have Amazon stores they can walk into and shop in. I personally am losing the ability to physically go to the store and shop for myself, and what bothers me most is Amazon claims they take EBT and will deliver, something those of us in need have not had even through the pandemic, until Walmart came up with their pay service 😒, but every time I find EBT items I need, I go to check out and suddenly they are no longer EBT! So they change from EBT eligible to non eligible within minutes, constantly, and I have yet to successfully make an EBT purchase through Amazon.
Wow, that all is maddening and crazy hard to figure out.It’s not okay. I don’t drive and have no family, so don’t know what I’d do without Amazon. I honestly haven’t had a bit of a problem using EBT on Amazon. The drivers bring my order to my door (apt. bldg). Outside of a few bad tomatoes here and there, I am very happy with getting groceries from them.
I did notice the 2-day shipping wasn’t happening. I liked that a lot, but I can live with waiting. I do pay for prime, but I order a whole lotza bunches, so the free shipping is why I hang in there.
I hope you can get this fixed. Take good care.
Your “free” shipping is included in the cost of the items you’re buying. Look into it. You’re being screwed by the richest company on earth. They’re actually charging you $139 A YEAR to over charge you and failing to fulfill their end of the deal with shipping times.
You can insist on a full refund of unused months of Prime by requesting a call from their customer service link on the Amazon webpage. They canceled my prime and just refunded me $65. I canceled 2 things I ordered today and reordered them under a non-prime account – cost the same, and will be here in the same amount of time. It’s not fair that they switch the terms of our agreements without our approval, AND without being notified.
This is exactly correct and the same result I had when I complained to Amazon yesterday. They eventually agreed to refund half of my Prime subscription cost, $64. Don’t accept $5 or $10 in promotional credits and just move on, demand a refund for the annual cost you paid to have the 2-day shipping benefit. Basically, Amazon has removed all the shipping Prime benefits literally overnight for tens of thousands of customers. I smell a major lawsuit brewing, because no matter how you slice it, it’s a breach of contract.