Amazon No Longer Offers 2-Day Prime Shipping (Here’s What To Do About It)
Have you noticed that Amazon doesn’t deliver on their 2-day Prime Shipping anymore? It’s actually not even close for my address and I’ve had to return stuff to Amazon as I don’t need it by the time the package shows up. Anything that I want to buy today (a Monday) won’t be delivered until Sunday at the earliest. I tested this on a bunch of different shopping categories and made sure it was all products sold and shipped directly by Amazon, and none could be delivered before Sunday, 6 days from NOW. But alas, not all hope is lost, here’s what you should do to hold Amazon’s feet to the fire. It’ll only take a few minutes and put an extra $10 or $20 in your pocket.
Call Them Up and Ask For a 1-Month Refund
When I have a problem with Amazon I usually start a live chat session as it’s easier to say exactly what I want to say.
BUT…for the first time ever, I recommend actually calling them at 1-(888) 280-4331 and say, “Why don’t I get 2-day Prime shipping anymore?”
I tried doing this via Live Chat and it just went in circles due to what I’m guessing was a language barrier.
At this point, give them your zip code and ask them to run it through their system to find out for sure whether your address qualifies for 2-day shipping.
Most addresses do indeed qualify for 2-day Prime shipping.
See Also: 5 Reasons Why Amazon Prime Is a Terrible Buy
If your address does qualify, then you probably already know the EXACT reason why you’re not getting your packages within 2 days.
It’s because Amazon can’t hold up their end of the bargain and they should pay for it.
This is when you politely ask for a 1-month refund on your Prime membership (approximately $10) because Amazon can’t hold up their end of the bargain.
I did this recently via a phone call to their customer service department and it took me all of about 5 minutes to score the $10 refund.
There was ZERO hesitation from the rep I talked with and I think they are trained to hand out this refund for those who politely ask for it.
Note: My family orders from Amazon at least 1-2 times per week and I’m not sure if that played a role in getting the 1-month refund, but in either case, it’s definitely worth a shot.
PRO TIP: AIM HIGH & ASK FOR EVEN MORE
From the comments section, several Amazon Prime members were actually given a $20 “inconvenience credit”.
Since we we know that a $20 credit is on the table, you might as well ask for it. You stand a decent chance of them giving it to you, and if they don’t just try again later with a different CSR.
Hold Amazon’s Feet to the Fire
I realize Amazon’s been hit by unprecedented demand in recent months, but let’s not forget they are one of the richest companies in the world.
Now that the economy and stores have opened back up in most of the country, the demand for online shopping has been greatly reduced.
Yet Amazon still can’t figure it out and solve their order backlog issues.
Originally, Amazon wanted to blame it on the pandemic and now they claim it’s 2-days from when the order leaves the warehouse giving them the green light to blame delivery services and bad weather.
I’d have no problem buying that argument back in 2021…BUT NOT NOW.
It’s my opinion that Amazon was losing money on the 2-day shipping guarantee and is using the current situation as a handy way to get rid of the fast shipping guarantee altogether.
PRO TIP: TIME TO LOOK AT OTHER OPTIONS
Fortunately Amazon is the not the only company offering free shipping with guaranteed 2-day delivery.
Notably, take a close look at a Walmart+ membership. For $98 a year (30-day free trial), you get free shipping with no minimum and most items are either next day delivery or 2-day. You also get free delivery from your local Walmart with a $35 minimum along with 10¢ cents/gallon savings at gas stations including Exxon and Mobil.
And it’s no surprise that the prices at Walmart are typically better than Amazon.
Sidenote: My wife is a Kindergarten teacher and she came home the other day telling me that many of her colleagues have stitched from Prime to Walmart+ and they couldn’t be happier. Very anecdotal I realize, but I think the momentum is building.
See Also: Not Getting Amazon Delivery on Sunday? Here’s Why
I’d be SHOCKED if 2-Day Prime shipping ever came back at this point.
So the bottom line is get your $10 refund NOW before they aren’t so generous.
The customer service rep also told me that MANY people are calling to cancel Prime, she said she had already cancelled over 50 memberships in the past couple days.
Here’s what a chat rep told me when I asked him if Prime members were complaining about the issue:
PRO TIP: TRY AN AMAZON BUSINESS ACCOUNT
Thanks to reader Joseph, who commented recently letting us know that his Amazon Business account has been delivering in 2-days since last September. The interesting part is that his “regular Prime account” is stuck at 4-7 days for delivery.
Since an Amazon business account is FREE to join, and also gives you quantity discounts, setting up an account could be worth a shot. Also, in case you were wondering, he said his business is not COVID related in the slightest.
Prime 2-Day Shipping Has Turned Into 5-Day Delivery
The reason that 2-day Prime shipping has turned into 5, 6, or even 7-day shipping has nothing to do with UPS or the USPS.
It falls 100% on Amazon as they now say that the “2-day shipping guarantee” is from when they actually process your order and get it in the mail.
So if it takes them a couple days to box it up and ship it out, then you’ll get it delivered to your home in about 5 days on average.
See Also: Amazon Package Arriving Late? Here’s How to Score a Refund
If you’re like me, the main reason you joined Prime and paid $139/year was for the 2-day shipping, so this is KIND OF A BIG DEAL.
Ask the Reader: Are you a Prime member? If so, when was the last time Amazon delivered something to you in 2 days?
By Kyle James
I started Rather-Be-Shopping.com in 2000 and have become a consumer expert and advocate writing about out-of-the-box ways to save at stores like Amazon, Walmart, Target and Costco to name a few. I’ve been featured on FOX News, Good Morning America, and the NY Times talking about my savings tips. (Learn more)
This has been a problem for me for months now, I’m so frustrated. I pay for a membership I should be able to expect the 2 day shipping. It still says 2 day shipping is included with your Prime membership on Amazon. The shipping time is usually 10+ days, that’s BS! I chatted with someone from Amazon, she offered my a $5 credit. Not happy.
Prime shipping is a joke anymore. Countless Items I order ship out of Chicago 3 hours always from me and still take a week more to arrive. I was telling my husband yesterday that I won’t be renewing our prime membership in March. Alot of times anymore it takes longer to get things to my home in Illinois than when we lived in Alaska and ordered from Amazon.
I have prime. My deliveries are taking 7-14 days. I tried to cancel all of them and unfortunately the most expensive items for some reason I am not able to cancel, they haven’t been shipped yet, but my cancellation is not being accepted. Worst part is that I paid those items with a prepaid debit card, and for some reason Amazon is doing a new authorization everyday for each transaction, which is debiting the amount I have available to spend, I am down 600.00 dlrs, and the funds won’t release back to me until they ship the item. So they are double charging transactions and I can’t do anything about it because they are pending. I have 6 charges for the same transaction (4 different transactions). It is frustrating, and I am thinking of cancelling PRIME. It is not worth it anymore.
Thanks for the tip. I just received $20 back. The rep said she expected 2-3 days to return after the holiday season (whenever that is).
What did you say to get the $20? I’m currently on hold for a specialist to get a credit
I asked today and they quoted due to the holidays
I will suck it up and join walmart. Same thing.
Finally I get an answer..thank you. I just got another 30 day free Prime trial and was counting on the 2 day shipping like most people. I couldn’t find a single item that was 2 day, so I called customer service to complain. Besides the usual language barrier, they said “well, some items are not prime eligible”, I told them I can’t find a single item in any category that is 2 day shipping, then she said she was passing my message on to higher management and I should get an email reply soon, nothing. Then as of today there’s a disclaimer at the top of the amazon page that says “delivery times include delays due to weather”. (what weather?!) They say they were losing money on the 2 day guarantee? well I wonder how much more $$ they will lose now because so many people are going to stop using amazon and cancel their memberships.I don’t think they thought this through.
Nearly the entire Midwest has been impacted by weather that impacts travel routes for the last two weeks. Many of us snowed in or have 1/8” ice on every surface. So, yes, “delays due to weather” depending on if the delivery must pass through the impacted areas to get to you.
Well I was on the fence about cancelling for a few months now. This just made up my mind. A lot of people will be canceling. They just shot themselves in the foot.
This is so annoying. I tried to talk to them and they gave me a $5 credit. Comical. This membership is like $130 bucks and you’re going to give me $5 back? Wtf lol
I really don’t want to cancel Amazon because of my many reasons to order online vs go into a store. Amazon has always been so convenient and a life saver (literally for me). But the convenience is gone, so I am considering canceling this expensive membership. I may as well go order directly from a store’s website if I’m going to have to wait a week or longer for delivery. Grr!
The last order I placed was Dec. 26, and I should supposedly receive all my items to complete my order on Jan. 5. Ridiculous for 2 day prime. I think the last time I recall consistently getting my products in 2 days was in June 2022. Definitely feed up.
I called Amazon and complained about this issue and they gave me full refund of my Prime membership ($120)
OMG I am so glad to see someone else has noticed the shocking increase in delivery time of Amazon and it’s been at least the past year or more.
NOTHING is two day anymore. Nothing.
I called a couple months ago and got a bunch of blah blah blah explanations of how they ship, I told them I DO NOT CARE, all I know is it used to be two days and now it’s not.
I just now called again, got it escalated up the chain by one, and got a 75 dollar partial refund on my account.
If EVERYONE did this I bet Amazon would figure out something. This is ridiculous. I just wanted CR2032 batteries…a million companies make these, it’s not like some sherpa in a yurt on a mountain is making them by hand someplace. Those should arrive in two days. Good grief.
Whoever is running this company does not realize that it is the fast shipping that gets people purchasing. I just canceled an order over 500 bucks because it just sits there and if you order more than one item in an order you never get a tracking number. I got on the actual manufacturers website and placed the order…free shipping without paying 139 bucks’ year. They are the richest company in the world, and they are blowing it for me anyway. Greed can destroy a company over night. I have lost faith in them. Also, I went to Walmart today and got the other things I needed. I own three businesses and do not have a lot of time to go shopping but I will change my schedule to do just that.
I have started ordering stuff from Walmart since I’m a plus member because of grocery delivery. Even stuff that is not in a local store is delivered in 1 or 2 days. I ordered some cat stuff that isn’t available in my local stores this evening and it is showing it will be delivered tomorrow.
This has become absolutely annoying especially as I too signed up just for quick shipping.. and to top this off listen here… I live in a community with community mail boxes. My post office is 1 hour round trip, open from 10am to 5 pm and Saturday depending on how they feel lol. Amazon used ups and before covid I got 2 day delivery to my house ups. Now, they send it usps and sometimes when they use ups , ups drops it at the post office!! Walmart online as well use fedex that also drops it at post office. I’m a cancer patient that can’t drive and have come to depend on online home delivery. Why would usps even allow a contact to Walmart or amazon.Amazon.. wen have you seen a mailman lugging boxes lol. It’s terrible.
I won’t complain about the shipping. On their info page they clearly state that the 2-day shipping is from the day you place your order to the day it ships. I’m okay with that since shipping is FREE, which saves me a ton of money,…enough to pay for the Prime membership. For Christmas I bought many items to be sent to Germany, no shipping fees ! Amazon is my first go-to shopping place and I get my moneys worth with Prime.
smh. So gullible. Shipping is not free, Judy. It’s $140/yr plus the additional costs built into the purchase price. For the past many years one can almost always find an item cheaper at another retailer if they shop around. Amazon once had the reliably best price. No more.
It is a big deal, why pay the prime fee if you can just buy $35 or more and get free shipping. This was the prime selling point. 2 day shipping”
Judy works for Amazon, her real name is Mohammed Judy Achbadi LMFAO
I just placed an order today 1/6/2023. The arrival date is a full 10 days from today on 1/16/23. The last time I pulled up an item from an auto order and selected the “I need it sooner” it still delayed dilevery to the auto ship date. So I now have that arriving twice too late. So much for Prime.
Can you join Walmart plus and shop there like you would on Amazon and let us know how that is? That would be a cool comparison report… I’m seriously considering switching especially since Walmarts price point is so good.
When I order from Walmart sometimes it comes fast and sometimes it takes over two weeks
I dropped Amazon Prime and joined Walmart + a year ago. When the product states that it is free 2-day shipping, it always comes in 2 days. However, the majority of products are not shipped by Walmart, and they say “3+ days.” Those ones take the same amount of time as Amazon- possibly a little faster than Amazon because they are 3rd party sellers who want to get good reviews. Free home delivery from a local Walmart store is a good perk with Walmart +, if you have one nearby.
I have both and just canceled my prime membership because I can get almost all items I would get on Amazon from Walmart with much faster shipping since this change has occurred.
Would not recommend. I placed a $1800 order on Walmart in June. The largest item for $950 arrived horribly damaged. Walmart sent a freight company (it was a large item) to pick it up. I received no paperwork and no email confirmation. Called to confirm my refund. Was told it was marked as picked up and that my refund would arrive in 2 weeks. I have been calling them every two weeks since June, and had to re-explain my issue every single time. No notes, no way to reach whoever I’d spoken to before, just an absolute circus side show. After months of headache, was just told this month (January) that because the freight company lost the item and no tracking number was given to me at the time of pick up, they can’t refund me. Unbelievable. For all of Amazon’s problems, they have at least always refunded immediately. Would not work with Walmart again.
Wow
Thank you!!!
I rarely get 2 day before they ship usually it’s 3+, I remember when I used to be able to order a part on Tuesday and get it by Friday.. now if I order on Monday I won’t get it till the next week on Tuesday or Wednesday.. crazy how they raise the price and reduce the service
I, too, have been a Prime member for over a decade, joining for the two day delivery. The past year, I have noticed that very rarely does something arrive in two days. It is to the point now that nothing arrives in two days. Many times items do not even ship in two days, but rather sits, in stock mind you, for several days before even being shipped. Amazon is not fulfilling the end of the bargain, and either it is manpower issues, which is an Amazon issue, and they are cutting corners and customer service to increase profit margins.
How many times have we seen it before, a company builds a good reputation for honoring promises, grows from that reputation…new leadership takes over and starts cutting corners in order to make their bottom line even better, and ruins the reputation that got them there in the first place.
This from a company that has literally invested billions in sorting centers and warehouses around that country.
Speaking to a representative thru the chat indeed works. I told them my last 2 prime orders weren’t delivered in 2 days but actually 4-6 depending on if a weekend is involved. The response I got was immediately a 5 dollar promo credit for each items without hesitation. Ok that works for me. My items aren’t end of the world items. When asked by the representative if I had any other issues I said yes I would like an explanation still why I wasn’t getting 2 day shipping. And my chat was then ended. I guess he or she couldn’t tell me that or didn’t want to. Great article I was thinking the exact same b4 reading it.
Unless you really love prime video, The prime account is useless. $14.99 per month is NOT free shipping, and two day shipping is simply a lie. At least a week for my orders to arrive now. My prime membership ends day after tomorrow, I cancelled and they suddenly have time to email me everyday to beg me not to cancel when they were almost impossible to get a hold of when I had issues. Don’t go! Don’t go! Surely you jest. Au Revoir.
You can cancel your $139 annual Amazon membership and still get packages shipped free within a week which is what we are getting now anyway. Save yourself $139. I cancelled my Amazon Prime and can still order and receive the stuff in the same amount of time that I was paying for before.
I have seen a few news report recently saying they are laying off employees so I wonder if that is also part of the equation. 🤔