Amazon No Longer Offers 2-Day Prime Shipping (Here’s What To Do About It)
Have you noticed that Amazon doesn’t deliver on their 2-day Prime Shipping anymore? It’s actually not even close for my address and I’ve had to return stuff to Amazon as I don’t need it by the time the package shows up. Anything that I want to buy today (a Monday) won’t be delivered until Sunday at the earliest. I tested this on a bunch of different shopping categories and made sure it was all products sold and shipped directly by Amazon, and none could be delivered before Sunday, 6 days from NOW. But alas, not all hope is lost, here’s what you should do to hold Amazon’s feet to the fire. It’ll only take a few minutes and put an extra $10 or $20 in your pocket.
Call Them Up and Ask For a 1-Month Refund
When I have a problem with Amazon I usually start a live chat session as it’s easier to say exactly what I want to say.
BUT…for the first time ever, I recommend actually calling them at 1-(888) 280-4331 and say, “Why don’t I get 2-day Prime shipping anymore?”
I tried doing this via Live Chat and it just went in circles due to what I’m guessing was a language barrier.
At this point, give them your zip code and ask them to run it through their system to find out for sure whether your address qualifies for 2-day shipping.
Most addresses do indeed qualify for 2-day Prime shipping.
See Also: 5 Reasons Why Amazon Prime Is a Terrible Buy
If your address does qualify, then you probably already know the EXACT reason why you’re not getting your packages within 2 days.
It’s because Amazon can’t hold up their end of the bargain and they should pay for it.
This is when you politely ask for a 1-month refund on your Prime membership (approximately $10) because Amazon can’t hold up their end of the bargain.
I did this recently via a phone call to their customer service department and it took me all of about 5 minutes to score the $10 refund.
There was ZERO hesitation from the rep I talked with and I think they are trained to hand out this refund for those who politely ask for it.
Note: My family orders from Amazon at least 1-2 times per week and I’m not sure if that played a role in getting the 1-month refund, but in either case, it’s definitely worth a shot.
PRO TIP: AIM HIGH & ASK FOR EVEN MORE
From the comments section, several Amazon Prime members were actually given a $20 “inconvenience credit”. Since we we know that a $20 credit is on the table, you might as well ask for it. You stand a decent chance of them giving it to you, and if they don’t just try again later with a different CSR.
Hold Amazon’s Feet to the Fire
I realize Amazon’s been hit by unprecedented demand in recent months, but let’s not forget they are one of the richest companies in the world.
Now that the economy and stores have opened back up in most of the country, the demand for online shopping has been greatly reduced.
Yet Amazon still can’t figure it out and solve their order backlog issues.
What ticks me off the most is Amazon wants to blame it on the pandemic and increased demand in online shopping.
I’d have no problem buying that argument back in March, April or May of 2020…BUT NOT NOW.
It’s my opinion that Amazon was losing money on the 2-day shipping guarantee and is using the current situation as a handy way to get rid of the fast shipping guarantee altogether.
See Also: Not Getting Amazon Delivery on Sunday? Here’s Why
I’d be SHOCKED if 2-Day Prime shipping ever came back at this point.
So the bottom line is get your $10 refund NOW before they aren’t so generous.
The customer service rep also told me that MANY people are calling to cancel Prime, she said she had already cancelled over 50 memberships in the past couple days.
Here’s what a chat rep told me when I asked him if Prime members were complaining about the issue:
PRO TIP: TRY AN AMAZON BUSINESS ACCOUNT
Thanks to reader Joseph, who commented recently letting us know that his Amazon Business account has been delivering in 2-days since last September. The interesting part is that his “regular Prime account” is stuck at 4-7 days for delivery. Since an Amazon business account is FREE to join, and also gives you quantity discounts, setting up an account could be worth a shot. Also, in case you were wondering, he said his business is not COVID related in the slightest.
Prime 2-Day Shipping Has Turned Into 5-Day Delivery
The reason that 2-day Prime shipping has turned into 5, 6, or even 7-day shipping has nothing to do with UPS or the USPS.
It falls 100% on Amazon as they now say that the “2-day shipping guarantee” is from when they actually process your order and get it in the mail.
So if it takes them a couple days to box it up and ship it out, then you’ll get it delivered to your home in about 5 days on average.
See Also: Amazon Package Arriving Late? Here’s How to Score a Refund
If you’re like me, the main reason you joined Prime and paid $139/year was for the 2-day shipping, so this is KIND OF A BIG DEAL.
Ask the Reader: Are you a Prime member? If so, when was the last time Amazon delivered something to you in 2 days?
By Kyle James
I started Rather-Be-Shopping.com in 2000 and have become a consumer expert and advocate writing about out-of-the-box ways to save at stores like Amazon, Walmart, Target and Costco to name a few. I’ve been featured on FOX News, Good Morning America, and the NY Times talking about my savings tips. (Learn more)
Same here and I do have a prime business account. It seems everything I buy under $35.00 is 4-5 day shipping or a fee of $2.99 for overnight shipping. Getting tired of paying $2.99 for all the items that used to be free overnight I think I don’t need to pay them about $130.00 per year for prime. This was never announced to prime customers and that makes it a scam. Stuart
This is the most entitled b.s. I’ve ever seen. Online orders to every company are skyrocketing this year. how do you think amazon fulfillment works?? your package just drops out of the sky? the amount of fulfillment workers Amazon would have to hire to keep up with order volume at 2-day shipping is insane. never mind that amazon is one of the country’s worst employers to work for. go to an actual brick and mortar store and rethink why you feel entitled to any product imaginable within 48 hours of wanting it.
Absolutely not! Amazon prime is a business that specifically charges customers for 2 day delivery. They have more than enough money to make it work. If we wanted to go to a store we wouldn’t even shop online. Amazon being greedy and refusing to fulfill the service THEY offer and WE pay for is unacceptable. I’m sick of companies never being held accountable and the consumer always held accountable. Why? We are the reason they are rich, the LEAST they could do is what we pay them for??
I can’t remember last time I actually got 2 day shipping, and for the person with the entitled comment, um no sir, Amazon built its business around the fast shipping, that’s why we pay for it, they have more than enough money to fix this issue. It’s not entitlement, it’s expecting to get what you pay for, how does this not make sense to you???
Walmart delivers faster and is cheaper. They offer Paramount+ free so I think I may cancel. I haven’t liked there change in shipping which has me using Walmart anyway. I barely use primevideo.
KATIE is 100% correct. The 2-day shipping was a BENEFIT of paying the $130 annual Prime subscription fee. Amazon removing 2-day delivery, regardless of whether or not they have the resources, is not the customers’ problem, it’s Amazon’s problem, and they’re BREACHING every Prime membership contract by not holding up their end of the bargain. I complained and was refunded $64, half the Prime membership cost. It’s the right thing to do for customers that lost the 2-day shipping benefit.
Not only was it a benefit, it was THE benefit… I can’t remember any other reason I signed up for Prime in the first place.
Not only that, but prime members pay a higher price per item.
Before I was a prime member my prices were lower, they bundle the shipping into the price. I recently saw an item for a lower price for each, and a higher price for a case. What they did was prevent you from ordering more than 3 individual items, but had you order a case at a much higher rate (just for shipping I’m betting). So it’s not like we are getting something for nothing, the price includes shipping.
WTF RU? An heir to the Bezos’ fortune? More likely an heir to the Massengil fortune.
Are you 12? You sound like a child. I think this discussion is too much for your ignorant brain.
That’s a really ridiculous thing to say. A big part of the reason people pay for PRIME membership was the fast shipping. Seriously, what’s wrong with you? You think people are acting “entitled” for expecting what they PAID for? Go out to dinner and have the restaurant charge you, but not bring you out any food. What a bunch of “entitled b.s.” that you actually expected to receive the food you paid for!
Just say you don’t know what an Amazon prime membership entails and move along 😂😂😩
I bet you voted for Trump.
One of the richest companies in the world isn’t entitled to take my money for a service then not deliver that service. Yes, Amazon is one of the worst employers, still not sure how someone paying for a service isn’t entitled to that service? Doesn’t make any sense.
Until about 6 months ago, the fast shipping was the only reason I paid for prime. About 6 months ago I started watching prime movies, also a benefit. But if Amazon didn’t do the fast shipping, I would not pay for prime.
I complained to Amazon furiously over the sudden loss of 2-day shipping and had half my Prime subscription fees refunded. It’s worth complaining especially since Amazon is breaching customer Prime contracts. Remember, when you pay for a service that boasts 2-day shipping and they yank it, that constitutes a breach.
So, I was just on Amazon today, and I noticed something strange. Every single Prime eligible item, if purchased today (Tuesday), will not arrive until Saturday or Sunday.
That led me to search for answers, which led me to this article. WTF is going on? I’m going to cancel Prime if this is their new shipping speed. I can get most things much faster from Walmart.
As for the “overworked employees” excuse, that has literally nothing to do with the topic at hand. The paying customers are “human beings” too, and we’re not getting WHAT WE PAID FOR. Besides, I know exactly how much Amazon employees get paid, and it’s A LOT more than other fields, which require a greater level of education/physical labor than these entitled delivery drivers are required to provide.
Oh well. In the not-so-distant future, robots will make these spoiled brats obsolete. They priced themselves out of the market with their narcissism & unearned self-importance, and they’ll suffer the consequences accordingly. Enjoy your stay at the Salvation Army, boss tunas. 😀
I did exactly the same thing! I literally live 5 minutes from an Amazon fulfillment warehouse… A MASSIVE one… But nearly everything we order comes from fulfillment centers in other cities. 🤷♀️ What the hell is that all about? Why did we deal with almost 2 years of disrupted roads and all kinds of traffic issues for what they said would be access to SAME DAY shipment for thousands of products! I have yet to experience that and it’s been at least 2 years since they finished! Some places have Amazon stores they can walk into and shop in. I personally am losing the ability to physically go to the store and shop for myself, and what bothers me most is Amazon claims they take EBT and will deliver, something those of us in need have not had even through the pandemic, until Walmart came up with their pay service 😒, but every time I find EBT items I need, I go to check out and suddenly they are no longer EBT! So they change from EBT eligible to non eligible within minutes, constantly, and I have yet to successfully make an EBT purchase through Amazon.
Wow, that all is maddening and crazy hard to figure out.It’s not okay. I don’t drive and have no family, so don’t know what I’d do without Amazon. I honestly haven’t had a bit of a problem using EBT on Amazon. The drivers bring my order to my door (apt. bldg). Outside of a few bad tomatoes here and there, I am very happy with getting groceries from them.
I did notice the 2-day shipping wasn’t happening. I liked that a lot, but I can live with waiting. I do pay for prime, but I order a whole lotza bunches, so the free shipping is why I hang in there.
I hope you can get this fixed. Take good care.
Your “free” shipping is included in the cost of the items you’re buying. Look into it. You’re being screwed by the richest company on earth. They’re actually charging you $139 A YEAR to over charge you and failing to fulfill their end of the deal with shipping times.
You can insist on a full refund of unused months of Prime by requesting a call from their customer service link on the Amazon webpage. They canceled my prime and just refunded me $65. I canceled 2 things I ordered today and reordered them under a non-prime account – cost the same, and will be here in the same amount of time. It’s not fair that they switch the terms of our agreements without our approval, AND without being notified.
This is exactly correct and the same result I had when I complained to Amazon yesterday. They eventually agreed to refund half of my Prime subscription cost, $64. Don’t accept $5 or $10 in promotional credits and just move on, demand a refund for the annual cost you paid to have the 2-day shipping benefit. Basically, Amazon has removed all the shipping Prime benefits literally overnight for tens of thousands of customers. I smell a major lawsuit brewing, because no matter how you slice it, it’s a breach of contract.
It’s funny because I was trying to find a pair of pants and I couldn’t figure out why every single pair was gonna take 5+ days then google led me here. I didn’t even realize it’s been every single order lately. I called and they gave me a $25 credit. The rep i talked to basically shit-talked amazon for 10 minutes because I definitely wasn’t his first phone call. He said as a multi-billion dollar company they really need to figure it tf out and start acting like they care about us. Shoutout to Pradeep!
I just cancelled my Prime membership and got a refund. Thank you for this article. Amazon set their own standards and broke them. To not communicate new expectations to customers is wrong.
I just found out that my item won’t be shipped for 2 months!!!! WTF???
YES! I totally agree with this article. This is the whole reason I pay for prime. Walmart has Walmart+ and offers 2 day shipping on a lot of stuff. I find myself using it more, now. 😟
Called yesterday to complain and was given a $12.00 credit for the month. Don’t want to cancel Prime all together because of Music and TV
Thank you for this. I live in a remote city in northern MN and have noticed that Prime delivery times have absolutely cratered since summer. I finally got angry about it, ran a search and happened upon this post and a Vox article about late deliveries in rural Washington state; it’s obvious what they’re doing, which is cutting costs by slashing the quality of service to their customer segment that is least populous, and thus most powerless to fight back, in their eyes. I’ve made dozens of purchases over the past months, and _nothing_ is even remotely close to 2 days anymore; on average, my deliveries are now 5-7 business days, and I haven’t received one in less than 4 since August. Hell, I have one order for a single Prime item that I placed on Nov. 26th that STILL hasn’t even left the warehouse, five days later. They’re not even trying. Pretty shameless conduct on their part, they know full well what’s going on, they should be proactively crediting refunds to the customers affected by their ongoing default under the terms of the agreement, but instead they’re hoping to skate by and only mollify the squeakiest wheels, where necessary, and just get fat off the masses of non-complainers. Fine, whatever, it’s their company, but the fact of the matter is that ALL their free shipping is 5-7 days, so Prime is giving me nothing anymore, ‘The Expanse’ was great but I don’t need to be paying $120/year for it.
Anyway, I would say this is actually THE one way Amazon could trigger their own downfall with the American consumer, so they’re playing with fire; convenience isn’t convenient anymore when it takes 168 hours, and their prices aren’t THAT good vis-a-vis the competition anymore, if they ever were. Just in the past two days I’ve made two expensive purchases I normally would’ve made on Amazon, elsewhere, specifically b/c of shipping: a kitchen island that they quoted needing a week to get here, but which Wayfair says they’ll have on site by Saturday, and some automotive electronics, which they wouldn’t get me until the end of next week, but which I ordered online from Best Buy this very morning and which will supposedly arrive TOMORROW, lol, at no extra charge. I got my $65 returned and have canceled the autorenewal that was going to occur in February, maybe I’ll join for a month when the next season of ‘The Boys’ comes out, but otherwise, that’s the end of Prime for me, it’s now a sucker bet for those in rural areas and smaller cities. Thanks for the heads up, best of luck to everyone else, and definitely CALL as suggested here rather than bothering with the chat, their chat operators are useless.
> which is cutting costs by slashing the quality of service to their customer segment that is least populous, and thus most powerless to fight back, in their eyes.
They aren’t just doing it to rural areas. I tested a few addresses of friends in mine in LA, Atlanta, and Chicago and they have the same slow as snail sh*t shipping times that my home does.
Just ordered a bike alarm if I paid a extra 2.99 next day if not 5 days.
And I am a prime member
Kyle,
I followed the advice and received a 1 month refund and a $20 account credit!
Thank you
Thomas
It seems hypocritical that Bezos is saying he will give away most of his money to charity in his lifetime. Why not channel that back into doing business in a better way, like paying employees more or reducing other costs to customers? Then maybe more people could afford what they need not what they desire.
I have been getting the 7 day shipping too, and they are still missing delivery dates, even that far out. If I don’t think an item will actually be delivered, I can usually tell because it’s usually still in an Amazon warehouse on delivery day, I will ask the representative if the item will be delivered, they always say yes. Then I ask them what if I don’t get the item, eventually I get them to say they will refund the price if it doesn’t arrive. I then screen shot that conversation, they will claim that was never said the next day. I then get into chat, they won’t honor the commitment, then I ask them for an email to send the screen shot, they already have this info so they go talk to a “manager” or something like that then I get my refund. Screen shot your customer interactions, they lie constantly. It’s great when you can catch them lying. I’ve gotten hundreds of dollars in credits, would prefer my items on time though.