Amazon No Longer Offers 2-Day Prime Shipping (Here’s What To Do About It)
Have you noticed that Amazon doesn’t deliver on their 2-day Prime Shipping anymore? It’s actually not even close for my address and I’ve had to return stuff to Amazon as I don’t need it by the time the package shows up. Anything that I want to buy today (a Monday) won’t be delivered until Sunday at the earliest. I tested this on a bunch of different shopping categories and made sure it was all products sold and shipped directly by Amazon, and none could be delivered before Sunday, 6 days from NOW. But alas, not all hope is lost, here’s what you should do to hold Amazon’s feet to the fire. It’ll only take a few minutes and put an extra $10 or $20 in your pocket.
Call Them Up and Ask For a 1-Month Refund
When I have a problem with Amazon I usually start a live chat session as it’s easier to say exactly what I want to say.
BUT…for the first time ever, I recommend actually calling them at 1-(888) 280-4331 and say, “Why don’t I get 2-day Prime shipping anymore?”
I tried doing this via Live Chat and it just went in circles due to what I’m guessing was a language barrier.
At this point, give them your zip code and ask them to run it through their system to find out for sure whether your address qualifies for 2-day shipping.
Most addresses do indeed qualify for 2-day Prime shipping.
See Also: 5 Reasons Why Amazon Prime Is a Terrible Buy
If your address does qualify, then you probably already know the EXACT reason why you’re not getting your packages within 2 days.
It’s because Amazon can’t hold up their end of the bargain and they should pay for it.
This is when you politely ask for a 1-month refund on your Prime membership (approximately $10) because Amazon can’t hold up their end of the bargain.
I did this recently via a phone call to their customer service department and it took me all of about 5 minutes to score the $10 refund.
There was ZERO hesitation from the rep I talked with and I think they are trained to hand out this refund for those who politely ask for it.
Note: My family orders from Amazon at least 1-2 times per week and I’m not sure if that played a role in getting the 1-month refund, but in either case, it’s definitely worth a shot.
PRO TIP: AIM HIGH & ASK FOR EVEN MORE
From the comments section, several Amazon Prime members were actually given a $20 “inconvenience credit”. Since we we know that a $20 credit is on the table, you might as well ask for it. You stand a decent chance of them giving it to you, and if they don’t just try again later with a different CSR.
Hold Amazon’s Feet to the Fire
I realize Amazon’s been hit by unprecedented demand in recent months, but let’s not forget they are one of the richest companies in the world.
Now that the economy and stores have opened back up in most of the country, the demand for online shopping has been greatly reduced.
Yet Amazon still can’t figure it out and solve their order backlog issues.
What ticks me off the most is Amazon wants to blame it on the pandemic and increased demand in online shopping.
I’d have no problem buying that argument back in March, April or May of 2020…BUT NOT NOW.
It’s my opinion that Amazon was losing money on the 2-day shipping guarantee and is using the current situation as a handy way to get rid of the fast shipping guarantee altogether.
See Also: Not Getting Amazon Delivery on Sunday? Here’s Why
I’d be SHOCKED if 2-Day Prime shipping ever came back at this point.
So the bottom line is get your $10 refund NOW before they aren’t so generous.
The customer service rep also told me that MANY people are calling to cancel Prime, she said she had already cancelled over 50 memberships in the past couple days.
Here’s what a chat rep told me when I asked him if Prime members were complaining about the issue:
PRO TIP: TRY AN AMAZON BUSINESS ACCOUNT
Thanks to reader Joseph, who commented recently letting us know that his Amazon Business account has been delivering in 2-days since last September. The interesting part is that his “regular Prime account” is stuck at 4-7 days for delivery. Since an Amazon business account is FREE to join, and also gives you quantity discounts, setting up an account could be worth a shot. Also, in case you were wondering, he said his business is not COVID related in the slightest.
Prime 2-Day Shipping Has Turned Into 5-Day Delivery
The reason that 2-day Prime shipping has turned into 5, 6, or even 7-day shipping has nothing to do with UPS or the USPS.
It falls 100% on Amazon as they now say that the “2-day shipping guarantee” is from when they actually process your order and get it in the mail.
So if it takes them a couple days to box it up and ship it out, then you’ll get it delivered to your home in about 5 days on average.
See Also: Amazon Package Arriving Late? Here’s How to Score a Refund
If you’re like me, the main reason you joined Prime and paid $139/year was for the 2-day shipping, so this is KIND OF A BIG DEAL.
Ask the Reader: Are you a Prime member? If so, when was the last time Amazon delivered something to you in 2 days?
By Kyle James
I started Rather-Be-Shopping.com in 2000 and have become a consumer expert and advocate writing about out-of-the-box ways to save at stores like Amazon, Walmart, Target and Costco to name a few. I’ve been featured on FOX News, Good Morning America, and the NY Times talking about my savings tips. (Learn more)
Prime is 130something. Business prime is 180 and you lose all your media benefits and amazon pantry.
A year later, it would seem that this is indeed the norm Amazon is pushing because this past week, nothing is projected to arrive in 2 days.
I want to point out that 2-DAY DELIVERY – not shipping – was what we paid a yearly membership fee for. Don’t forget that 1-DAY DELIVERY and SAME-DAY DELIVERY, not shipping (lololol), were also options on some items and you could filter for these.
Several years ago, an office chair I ordered was showing a delay in tracking. I called Amazon because it was time-sensitive and I was just going to cancel it. When I explained this to the agent, I was given the 2-day shipping story so I checked the entire site, guarantee, etc. and nowhere did it say 2-day shipping. The guarantee applied to the delivery date given for the item (it varied as some packages were 1 and same day delivery) When I called back and spoke to another agent, that agent generated a new order AND told me when the first order came, to keep it. I’ve been buying from amazon since the 2000s and this is the first time delivery dates are 7 or 8 days from my order. It’s really insulting that they did not inform customers ahead of time, made worse because they are telling customers that it was all in our head.
Between the necessary and the frivolous, I really don’t want to know how much money we’ve spent using Amazon, but I’m thinking we will be saving a lot of money overall now that the convenience is no more.
Yes you have to actually go buy it yourself. Isnt that normal? Before Amazon what did we do?
We didn’t pay 130-180 for a service that boasted an advertised shipping window of 0-3 days to those who subscribed. We used that 130-180 towards gas and groceries and whatever else.
You are what we call a mindless drone. You have no spine. You will take whatever scraps are thrown at you. You should learn self worth. You vote against your own interests because you’ve been indoctrinated by neo conservatives (just liberals disguised as ‘free market” capitalists) But you know keep taking your scraps and be a good little boy and do whatever Fox news tells you to.
I thought the shipped speed changed because I moved to a not great area 2 weeks ago (granted, only 10 minutes from where I was before). But my neighbour was also complaining because he packages were taking forever suddenly too. I will absolutely be calling. I never even have the option for overnight anymore
I signed up for the prime 30 day trial because of the one or two day shipping and when I placed my orders it took 6 to 8 days to get delivered. I chatted the customer service and said that my postal code is not eligible for one to two days shipping and only Alberta postal codes were eligible. It seems like why should I pay the prime membership it the delivery time takes longer.
Customer service doesn’t even care anymore.
They gave me some bullshit like: “It’s out of stock so we’re shipping from another location” when I can see right on the order that it’s shipping from my neighboring city
I’m pretty sure they never had us accept the new ToS, seeing as a change from 2 day delivery to 2 day shipping would probably be outlined there.
I always say well it’s now because everyone orders online but I’m sick of paying for Amazon prime and waiting at least a week to get my order like you said the pandemic is over get your s*** together
It was actually more efficient during the pandemic than it is now for me.
Also when I add something to the cart it might say next day delivery or 2 days then after I process the payment it gives me a different date 4 days later
YES! This is exactly what I’m dealing with. I have done my Christmas shopping this same day exclusively on Amazon for 10 years and this year I can’t get anything before Christmas. Customer service was useless.
I just asked the same question b/c nothing, and I mean nothing I checked on the Amazon site showed a delivery date prior to December 28th for me in Ohio. Every other year I could order a few days (like today) and get Christmas presents.
Surely that must cut into their bottom line to lose several potential shopping days prior to Christmas b/c of failure to deliver in a 2-3 day window.
I’m in the same boat as all of you and I’ve had my Prime account for quite some time and have spent a lot of money with Amazon! If I were to cancel my prime, if anyone has does this recently, are you now paying shipping for everything you order with not having the Prime membership?
I’m wondering how this works as well. Are we even able to use the Amazon site to order items if we don’t pay for the membership?
Amazon takes in an additional $3.15 Billion dollars globally per year on Prime membership fees, and in return you would be lucky if you get your order in less than 7 days from a shipping depot 6 miles away! (I could walk there to pick it up in one hour… lol. Maybe I should dump my membership?) That’s a “Bait&Switch” scam from their original Prime promise if you ask me. Where do all these extra Billion$ go exactly? Not to run their Prime delivery services which are farmed out to a third party, not to improve warehouse logistics, heck they even steal the tips they generate for their Whole Foods delivery division! What’s next for this mega-company?
Oh, and BTW Kyle, Amazon CS will no longer credit your Prime membership for that month if they’re late fulfilling their Prime agreement with you. They’re on to it apparently. Thanks for posting this article and allowing us to vent our dissatisfaction with them.
Yes! Exactly! They are not fulfilling their Prime agreement they made with us, the paying customers.
And that is why I just cancelled my Prime Membership with them, along with the fact that the quality of their products has plummeted. I have lost count of how many things I have had to return because parts are missing, parts are broken, product containers are empty, etc.
I will be shopping elsewhere from now on. I am totally done with Amazon.
It all starts at the top with biden. You all know it. People just need to get off their ass and physically do some shopping again. Quit relying on somebody else. I teach my kids that. Dont rely on anybody but yourself
What are you talking about? This is an Amazon problem. The USPS (along with non gov. UPS and FedEx) are far more efficient than they were 2-3 years ago. Paying for a service that was totally functional for years and years isn’t “relying on someone else” any more than going to the grocery store instead of farming is “relying on someone else”. This is how business works. Or doesn’t. And it did. Until it didn’t…
Exactly!
Go away…tired of the political BS
My middle son has autism and cannot go into stores. He becomes extremely overwhelmed within a few minutes and melts down. I don’t have anyone to watch him while I shop because people don’t understand him.
That’s why I was paying for Prime; Not because I was lazy.
Do you think a conservative like “Anthony” cares about your autistic son? Conservativism is an ideology that requires low empathy and selfishness in order to subcribe to it. I can guarantee “Anthony” is an insufferable narcissist. They are broken and mentally unstable. You cannot reason with these people
You’re ridiculous
How about it starts at the top with Amazon CEO, Andrew R. Jassy.
Give me a break.
I’m just getting tired of Amazon claiming that the “carrier picked up the package,” but UPS doesn’t have it as my tracking info only shows the label created. I ordered an item on Black Friday for the deal and ended up getting a refund two days after the delivery date. They promised to give me the same deal, after I argued with them, which was $80 so I ordered the same item again last week and the same situation is happening with this one as of this comment. I know it’s not UPS because I’ve ordered a couple things after my order and I’ve already received them. I also know it’s not customer services fault, but I don’t want an apology or free prime, I want solutions to get the things I’ve ordered lol.
I am LIVID. I ordered something on a Friday with a delivery date of Monday, I believe it was. Now it’s pushed OUT and if I do not get it by the 20th, I can request a refund. ARE YOU KIDDING ME?? It’s for CHRISTMAS, for the love of God! If you can’t make good on the date that was advertised, DO NOT ADVERTISE IT! I am FREAKING PISSED OFF. Things happen, but this is not the first time this has happened. I live 3 miles from two major Amazon buildings, at that. Don’t watch Prime Video much anymore and with inflation, I don’t shop like I did before….I should bag the Amazon Prime and call it good.
I’m so mad about this, as well. I’m paying extra for the 2 day Prime but now NOTHING on the website that I can find is 2 day. Everything says December 28th for Prime, and today is December 20th!
I just noticed this too. Even things that have always been available overnight or next day are Dec 28th. Frustrating!
So I actually work for Amazon, it’s actually not possible for us to “search your address in our system” for if you qualify for 2-day. There is actually a national shortage of USPS employees and customers as well as coworkers have reported that their USPS is even closing or holding packages for delivery. We do prepare packages same day or next day for them to be shipped but if the carrier in your area isn’t able to keep up with deliveries then it’s on them.
I am not biased just stating facts from internal and external sources as well as my own experiences. Articles like this lead to more confusion and people calling in saying “I read online and it must be true because it had your number” when in reality this article is someone’s pissed experience that made them post this.
Is it annoying to have this happen? Yes. I’m dealing with it too and it is hard but make sure you have facts before you spit this kind of stuff.
Thanks for coming by and taking the time to comment.
Here’s the thing…I’m paying for a service that I’m not receiving. It could be Amazon’s fault, it could be USPS’s fault, it could be UPS’s fault. Whatever, it doesn’t matter.
If Amazon can’t deliver on the service that I’m paying for (for any internal or external reason), then STOP offering it. Otherwise I feel I’m entitled to a refund, or partial refund, on my annual Prime membership.
Period.
well I just made an order that used to get here in 3 days and sometimes still does?!…(I order the same things all the time..and they are things I cannot get in a store) and this time the delivery date is 3 weeks from now…..I’m not mad…just a bit confused as all items are in stock! (…and I don’t want to run out of my tea supply) 😀
Yes…sometimes I do get pissy because you are right…I do pay for Prime but it still covers shipping (usually) so I accept the fee for that because otherwise I’d not sleep at night..
As for the Amazon employee….I feel for you (stuck in between a rock and a hard place really) and likely what you get ‘told’ isn’t the whole truth either….thank you for writing your point of view though.
Anyway, thats just the world we live in now isn’t it?!…we get screwed either with crap manufacturing or blatant lies….that’s just the ‘way’ of things now. Sucks, ’tis true…and No, I’m not particularly happy…but so far I’ve still got tea so 😀 😀 😀
…and thank you Kyle. for this page…I enjoyed reading it and learning I’m not alone… It is appreciated!
Agree. I really noticed the problems with delivery starting when Amazon hired the USPS to deliver packages instead of UPS. From the beginning of Prime in 2005, it cost $79 for 2 day delivery. It was worth every penny to me and I can’t think of a time until last year that it wasn’t a clockwork 2 days delivery at just about the same time of day.
But once USPS started delivery, my packages take longer; are stuffed into the mail box; are delivered by random people in unknown vehicles that cannot be tracked, etc.
The larger packages that are still being delivered by UPS are still delivered professionally with trackable numbers that are accurate. the Post Office sometimes has my package for 3-4 days before they get around to getting it delivered.
That’s not the case here, when usps delivers items there are rarely issues. The issues typically happen when it’s Amazon delivering.
Also Amazon is tweaking tracking details, saying items are on the way to appease customers. But when you check UPS it says label created.
Shipping times are actually pretty good all across the board whether it’s Amazon, UPS or USPS. The main issue now is processing time. The difference between prime and No prime was never 2 day shipping vs 5 day shipping. It was always fast processing vs wait 3 or 4 days to ship. Then get it in 2 days. Now it’s 5 day processing for almost everything, save the one item I found this week that was next day delivery.
No, this is NOT the shipping partners fault, it is Amazons obligation to fulfill their agreement. Amazon has negotiated shipping rates so low, (forced shippers into rates so low by threatening to deliver their own packages, that the shipping partners are now paying Amazon back by not giving them the priority as they do over regular accounts.)
Amazon doesn’t ask a shipper for rates, they dictate what they are going to pay. Remember this in June of 2019: “FedEx ditching Amazon is a ‘watershed moment’ that has huge implications for the future of logistics.” It was because Amazon wasn’t paying enough to be worth the trouble and it was affecting Fed-Ex’s other accounts.
There is some truth that packages are waiting to be picked up by USPS or that they don’t have the room for the volume at the local post offices, in part because they are limiting the number of packages to have room for packages that actually generate revenue. There are areas that USPS subsidizes the final leg Amazon delivery by the revenue made by regular paying accounts.
So from a shipping supervisors viewpoint, Amazon is getting exactly what they are paying for! Don’t be fooled people, Amazon bullied shippers into cheap rates, and it has finally has come home to roost because they can’t afford to deliver them themselves. They are very efficient at getting packages from one fulfillment canter to your closest one, it’s that final leg to your home that is expensive and no one wants to do.
Not 100% true This happens many times a month for me, but here’s an example: order placed 12/17 and it’s 12/24 and still has not shipped from Amazon yet. This order is not in USPS hands yet. The order detail screen even shows 2 day delivery on an order date of 12/17.
Didn’t Amazon actually lay off several thousand employees too?? Right before the holidays? I have Amazon Prime too and I can’t get anything I want to order delivered in less than 5 days!!.Don’t think you can blame the USPS for that! Unless Amazon in clairvoyant and knows how long the USPS will take to deliver each of those packages.
Yeah, I’m calling complete bullsh** on that. NOTHING I’ve ordered in the past six months has been “prepared for shipment that day” — total horse poop. You people just sit there on our orders and let then fester and stagnate for a week before you cab be bothered to get off your LAZY ***ES and put it in an envelope and print a label. You don’t prepare ANYTHING for shipping in ANY sort of timely manner.
I live about an hour from one fo your largest FC’s near Houston. There is no god dang excuse for you intentionally delaying our orders like this. I’m sick to death of it and I’m calling to cancel my prime membership today. If I put in a zip code slightly farther away from that fulfillment center than my own, gee — all the sudden 2-3 day delivery is available again.
I hope you go bankrupt and every one of you people lose your jobs. You are pretty much STEALING MONEY FROM US at this point as there is absolutely no benefit whatsoever of paying for so-called “prime membership” anymore when we can cancel it and finally get 2-day delivery for $5 again.
Amazon can FOAD.
Since Bezos left, Amazon is going to hell. Paying for Prime 2 day delivery which now takes a week or better is a big FU to it’s loyal customers. They have also discontinued their Amazon drive for Music which I have spent many hundreds of hours uploading and organizing. This is a huge betrayal in my eyes. There have been other prime benefits that are being discontinued such as a free learning program. If there’s some smart attorney out there that wants to open a class action lawsuit, I’m sure there’s a way to make millions. I bought an Instant Pot for a gift that Amazon couldn’t deliver for over a week with Prime. Walmart delivered it free the same day, I was blown away by the great service.
Walmart is 10 mins away but not even 1% of Amazon’s product choices. So shop only from Walmart with no choices for levels of quality.
Boomers like you are trash. Can’t wait until every last one of you are gone
Yikes. Might want to retract your hate. Karma is real dude.
You’re trash. For all your complaints about boomers, I can’t think of anything a “boomer” had done that can compare to wishing death on an entire generation. Unless you die young, you’re already well on your way to being a self-absorbed grumpy old codger.