Amazon No Longer Offers 2-Day Prime Shipping (Here’s What To Do About It)
Have you noticed that Amazon doesn’t deliver on their 2-day Prime Shipping anymore? It’s actually not even close for my address and I’ve had to return stuff to Amazon as I don’t need it by the time the package shows up. Anything that I want to buy today (a Monday) won’t be delivered until Sunday at the earliest. I tested this on a bunch of different shopping categories and made sure it was all products sold and shipped directly by Amazon, and none could be delivered before Sunday, 6 days from NOW. But alas, not all hope is lost, here’s what you should do to hold Amazon’s feet to the fire. It’ll only take a few minutes and put an extra $10 or $20 in your pocket.
Call Them Up and Ask For a 1-Month Refund
When I have a problem with Amazon I usually start a live chat session as it’s easier to say exactly what I want to say.
BUT…for the first time ever, I recommend actually calling them at 1-(888) 280-4331 and say, “Why don’t I get 2-day Prime shipping anymore?”
I tried doing this via Live Chat and it just went in circles due to what I’m guessing was a language barrier.
At this point, give them your zip code and ask them to run it through their system to find out for sure whether your address qualifies for 2-day shipping.
Most addresses do indeed qualify for 2-day Prime shipping.
See Also: 5 Reasons Why Amazon Prime Is a Terrible Buy
If your address does qualify, then you probably already know the EXACT reason why you’re not getting your packages within 2 days.
It’s because Amazon can’t hold up their end of the bargain and they should pay for it.
This is when you politely ask for a 1-month refund on your Prime membership (approximately $10) because Amazon can’t hold up their end of the bargain.
I did this recently via a phone call to their customer service department and it took me all of about 5 minutes to score the $10 refund.
There was ZERO hesitation from the rep I talked with and I think they are trained to hand out this refund for those who politely ask for it.
Note: My family orders from Amazon at least 1-2 times per week and I’m not sure if that played a role in getting the 1-month refund, but in either case, it’s definitely worth a shot.
PRO TIP: AIM HIGH & ASK FOR EVEN MORE
From the comments section, several Amazon Prime members were actually given a $20 “inconvenience credit”.
Since we we know that a $20 credit is on the table, you might as well ask for it. You stand a decent chance of them giving it to you, and if they don’t just try again later with a different CSR.
Hold Amazon’s Feet to the Fire
I realize Amazon’s been hit by unprecedented demand in recent months, but let’s not forget they are one of the richest companies in the world.
Now that the economy and stores have opened back up in most of the country, the demand for online shopping has been greatly reduced.
Yet Amazon still can’t figure it out and solve their order backlog issues.
Originally, Amazon wanted to blame it on the pandemic and now they claim it’s 2-days from when the order leaves the warehouse giving them the green light to blame delivery services and bad weather.
I’d have no problem buying that argument back in 2021…BUT NOT NOW.
It’s my opinion that Amazon was losing money on the 2-day shipping guarantee and is using the current situation as a handy way to get rid of the fast shipping guarantee altogether.
PRO TIP: TIME TO LOOK AT OTHER OPTIONS
Fortunately Amazon is the not the only company offering free shipping with guaranteed 2-day delivery.
Notably, take a close look at a Walmart+ membership. For $98 a year (30-day free trial), you get free shipping with no minimum and most items are either next day delivery or 2-day. You also get free delivery from your local Walmart with a $35 minimum along with 10¢ cents/gallon savings at gas stations including Exxon and Mobil.
And it’s no surprise that the prices at Walmart are typically better than Amazon.
Sidenote: My wife is a Kindergarten teacher and she came home the other day telling me that many of her colleagues have stitched from Prime to Walmart+ and they couldn’t be happier. Very anecdotal I realize, but I think the momentum is building.
See Also: Not Getting Amazon Delivery on Sunday? Here’s Why
I’d be SHOCKED if 2-Day Prime shipping ever came back at this point.
So the bottom line is get your $10 refund NOW before they aren’t so generous.
The customer service rep also told me that MANY people are calling to cancel Prime, she said she had already cancelled over 50 memberships in the past couple days.
Here’s what a chat rep told me when I asked him if Prime members were complaining about the issue:
PRO TIP: TRY AN AMAZON BUSINESS ACCOUNT
Thanks to reader Joseph, who commented recently letting us know that his Amazon Business account has been delivering in 2-days since last September. The interesting part is that his “regular Prime account” is stuck at 4-7 days for delivery.
Since an Amazon business account is FREE to join, and also gives you quantity discounts, setting up an account could be worth a shot. Also, in case you were wondering, he said his business is not COVID related in the slightest.
Prime 2-Day Shipping Has Turned Into 5-Day Delivery
The reason that 2-day Prime shipping has turned into 5, 6, or even 7-day shipping has nothing to do with UPS or the USPS.
It falls 100% on Amazon as they now say that the “2-day shipping guarantee” is from when they actually process your order and get it in the mail.
So if it takes them a couple days to box it up and ship it out, then you’ll get it delivered to your home in about 5 days on average.
See Also: Amazon Package Arriving Late? Here’s How to Score a Refund
If you’re like me, the main reason you joined Prime and paid $139/year was for the 2-day shipping, so this is KIND OF A BIG DEAL.
Ask the Reader: Are you a Prime member? If so, when was the last time Amazon delivered something to you in 2 days?
By Kyle James
I started Rather-Be-Shopping.com in 2000 and have become a consumer expert and advocate writing about out-of-the-box ways to save at stores like Amazon, Walmart, Target and Costco to name a few. I’ve been featured on FOX News, Good Morning America, and the NY Times talking about my savings tips. (Learn more)
$10 bucks is nice, but not enough. They need to step up and fix the issue. I had Prime for a number of uears, but when it went up to $135 from 100 3 years ago, I was done.
I started a months free subscription and will cancel this Friday as I’m not about to pay for long wait. I thought MAYBE it has to do with Prime Day this week, but I can see it has nothing to do with the event at all.
While I do like some shows on Prime, it’s not worth it. I finished my fav, The Marvelous Mrs. Maisel, and now I’m good. Bye Prime!
Another long time Prime member here. I placed several orders on the Prime day sale. I’m in MD just south of one of their biggest shipping hubs in Eastern PA. My orders are going to take 5-7 days for all despite when ordering they all promised in 2-3 days.
This has happened before, but these parts are to a computer and are time sensitive. I’m done with amazon and cancelled my Prime membership.
I’ll be using NewEgg from now on for everything I previously used Amazon for. When I originally signed up for Prime it was $79/year and 2 day shipping guaranteed, with 1 day often even. Now it’s twice the price and shipping takes more than twice as long.
Don’t let this company take advantage of us anymore. Everyone with the means to do so needs to cancel memberships and stop using Prime to send a signal, otherwise they will not change and th price/shipping will continue to increase.
am I just dreaming or…wasn’t Amazon Prime just $25 for the longest time? Crazy how I just became a lemming and paid not attention to the fact that I was paying more and more each year for the less service…Amazon should go in to the homeowners insurance business 🙂
Doesn’t work. I just got off the phone with them The rep was like I’m asking him to pull a tooth for me.
I had a chat with amazon and they refunded my $32.00 item and to keep the item when it comes in but still not the same if your paying for prime 2 day delivery…
This is an informative article. I have been having trouble with amazon shipping for the last year. I will call them today and also try the business deal.
I had a package that was supposed to have been delivered on 13July23. Amazon updated the deliver status on 13July23 to anytime from 14-17July23. They also stated that if I didn’t receive it by 17July23 I could cancel for an immediate refund. I then cancelled the order immediately on 13July23. The order was on my doorstep 13July23 sometime after 6pm.
For those of you considering a business account, I’ve started experiencing delays with it as well. Ordered shipping supplies that was both sold and shipped by Amazon Basics. It’s been 2 weeks and hasn’t shipped yet. Was supposed to arrive within 3 days.
I had an item delivered in two days last week (July 14th). Every item I was looking at still showed the two day shipping window with some even showing next day.
I had to return the item and when I just went online to purchase a different brand, I am getting a shipping time of 6 days out.
I will definitely be cancelling Prime because that was the main reason I had it and many sellers are shipping free without being on the Prime program so if I am going to have to wait, I will just cancel prime and use whoever is fastest if I even buy from them at all anymore.
I have noticed prices going up on a lot of the items I usually buy and see some on Walmart.com that are cheaper now. Walmart’s new + program is cheaper than prime as well.
Walmart.com is a nightmare. I ordered protein drinks & received Motor Oil. That’s just one of their many, many mistakes
What you are terribly missing and possibly causing people to not garner benefit is that there is an active class action lawsuit on this exact issue. So, if people do as you instruct to get a refund or credit they may lose their opportunity as a class member of that lawsuit. Think about it.
“Through its uniform advertising claims, Defendant Amazon misrepresents its “Amazon Prime” membership. (“the Product”) on a statewide and nationwide basis. Amazon markets specific benefits that consumers will receive by purchasing the Product, including “same day” or “two day” delivery and shipping speeds. However, in reality, the Product does not provide actually provide its advertised benefits.”
https://www.valueaddedresource.net/amazon-slows-prime-delivery-times-faces-lawsuit/
Just got off the phone with Amazon complaining about this same situation. Yes, my zip qualifies but it’s taking a minimum of at least a week to get to me and some of my prime items are taking even longer and still haven’t shipped.
At first they tried to give me a $20 credit but I told them NO! Not a good offer. I explained that without my 2 day shipping they are no different than any other companies such as Temu, who I said is getting here to me with free shipping and much quicker, and the same with Walmart. Both carry same items but cheaper or same price.
I also told them that I don’t use the Amazon movie app that come with the subscription because they have no good movies and mostly wanting you to buy or rent or buy another movie app to watch a show. Can’t find prime show for all the other money making within the app. So in reality I’m paying $135 for a useless movie app that I barely watch and that I have numerous other apps that I pay for and watch and still cheaper than the $135 I’m being charged annually. Anyways.. Amazon asked me not to cancel yet and that they can do a litter better and finally gave me $35 credited to my card for my subscription and will try and fix my 2 day prime shipping. If it’s not fixed I told them I’m definitely canceling my Amazon prime subscription and that Jeff Bezos needs to stay off his yacht and start honoring the deal that prime was supposed to be or there would be many cancellations and possible law suits.
FYI…I read that Amazon is going to start charging Prime customers $35 to “not” have ads…how does that make sense? If prime video is a prime benefit but now I have to pay an extra $35 to avoid ads on my prime benefit?
I signed up for Walmart plus – I am in BFE so they won’t deliver themselves or send groceries, but they ship FedEx 2nd and it’s typically been faster than Prime plus, I didn’t realize this until after the fact, but Walmart+ comes with Paramount video and a few other things that I won’t use, like gas discount at stations that aren’t in my area.
I am happy to pay an annual fee for 2 day shipping – but amazon is not shipping 2 days anymore – a week and if they ship USPS that is just a miserable exp. Plus, USPS returns any items left at the post office for more than 15 days – which isn’t that long when you’re trying to find time M-F to make a 90min trip, many rural post offices, like mine are closed weekends and only open 9-5.
I don’t know why USPS exists any more…
It’s even worse without prime. I haven’t bought from Amazon in years after they took a $500 roof rack oof my porch in lieu of the $5 cutting board they were supposed to pick up and refused to return it. I thought I’d give them another chance last week. I clicked away a half-dozen prompts to re-up my prime membership while ordering. It took them 8 days just to hand the package off to UPS.
I just called Amazon. I asked if they could possibly refund me for the inconvenience of the package I am now waiting for and for the past items that have not been delivered in 2 days. She gave me the reason that it takes Amazon a few days to receive the order, load and ship. From then it’s two days. I told her I didn’t buy that, and that it was a way for Amazon to wiggle out of their 2 day contract with the consumer. I was on hold for about 5 minutes and she came back with a refund of $14.99 (one month off of my yearly subscription). I guess better than nothing.
I am a long time prime member. I ordered 2 items on prime day, July 11 (2 weeks ago) and neither one has been delivered, let alone shipped, according to their website. One item has been rescheduled 3 times and now says it will arrive on 7/27. The second item (a Kindle) say’s it would arrive until 7/30. There is something seriously wrong with Amazon’s delivery lately. I’m seriously considering cancelling my subscription.
It isn’t even 2 days after processing. I placed an order for a portable speaker last Wednesday. The first shipping detail offered was that it was picked up by the Amazon courier Thursday afternoon, yet it isn’t going to be delivered until Tuesday “by 10 PM.”
I just got $30.
I moved 150 miles east back in May. My 2 day Prime disappeared with my move, despite being in a MUCH more populated area.
When I called today after seeing my latest delivery is going to be a WEEK AND A HALF, I got some story about things being slow due to Prime Day.
Right. That’s why it’s been taking a week or more since May.
But they gave me a $30 credit for my inconvenience. I assured the rep I was not merely inconvenienced, I had paid for a service they are no longer delivering. That’s fraud.
However, what I find interesting is that I checked to see how long delivery would take to my old address (which Im fairly sure comes from a different warehouse)— 2 days.
Ie, they just don’t want to cover the extra UPS costs.
Three of my last 5 orders came back with a message that the packets may be lost. I see the Amazon trucks making deliveries on my block. Now they charged my cc the same day I made the order so I have to call them each time for a refund or a reorder. Why am I paying 16.99 a month for this service?
About time! As a small business owner I was fed up with 2 day prime. It made entitled customers online. Waaa waaa, my package is taking a week. Stfu Sally, it’s just an add on accessory. We ship in 2-5 business days with 1-5 business day transit. Living in the REAL world.
lol “im a lazy poor businessman”. you could easily ship that out in 1 hour if you really cared about your products just weekends really
Your business must suck. Everything I ship out it’s shipped out the next day priority or better. You sound like the entitled Karen in your post
….and this is why you are a *very small business* …I am guessing you can barely pay the bills…. either way, you’ll never ship to me. Please tell us all your company name…plus it seems you’re not even a real American…if you think we all suck here, feel free to leave and return to your native country – we don’t want people like you here. NO one is keeping you here if you don’t like us. When you go out of business, remember this post and recognize you deserve the misery you made for yourself. They’re not entitled customers – they are customers who paid an extra annual fee to get deliver expedited…..
How about lower prices for non-Prime shoppers? Try incognito in one window and Prime in another. Very often, the price is lower for the incognito window. That means that Prime shipping is NOT free!
Why should non members get anything? You pay for it, you get it.
Because Amazon is not a club, you don’t pay membership fees. You pay Amazon Prime for delivery. That’s what that’s all about. Anybody can order from Amazon. You don’t have to be a prime member, and if you’re not, you’ll just pay for the shipping. Except now the shipping is non-existent practically. Oh I was told the other day online that. Yes, I could order something and it would be shipped for free for free pick up at a whole food store!
I do the office orders for my work with the office Amazon business account, and I’ve also noticed that the same item on regular prime sometimes cost more for business accounts… so much for those discounts they promised you with the business accounts
I called, there is a disclaimer that states that it’s 2 day shipping from the time they ship it. Rep, Delores, said we can only check the lead time on the product page, and if it’s delayed THEN they can do something. But there is nothing she can do for the lead time.
I stated I live in the bfe, and without wm+ ( I am out of the wm+ area) I get items slated with a longer lead time within 1-3 days of ordering, including Saturday. She sounded burnt out in her position, which I understand.
So I am seriously considering dropping the $139 / year cost as wm is delivering far faster without a subscription. I don’t buy a ton. But easily $300/mo. Just with Amazon. I depend on fast delivery due to the rural area and having a food desert. It’s not always feasible working 2 full time jobs to ” just go get it” between jobs as many places here have limited hours.
I am very frustrated with Amazon and have been for months.
I feel you. I live in BFE and before Covid and even during Covid items were shipped to my house quickly with business prime. After covid I can order something on a Tuesday and I won’t get it till at least the next Tuesday or longer with a prime marked item. I get faster shipping on ebay
Yes, and I understand that because as an eBay seller. When I sell something, I wrap it up the very same day and try to get to the post office that very same day.
…or worse when they ship it USPS. Like you, I am in BFE. “city folk” think USPS delivers everywhere…this is wrong. USPS will “service” most addresses but that does NOT mean delivery. If I wanted to put up a mailbox it would have to be 5miles away – USPS won’t come closer then 5 miles from my house.
USPS can be petitioned to deliver closer to a house but they refuse to drive on private roads – I have an easement to get to my house, which means I am driving on a private road, technically, through the property of 6 other property owners. I had to pay each one property owner a fee when we build this house 20 yrs ago, for the use of their land.
Then I had to get a legal document drawn up so I can ensure that access is lifelong, however, it is still their property, it is not maintained by the county – this is a similar situation for a very large percentage of houses in this country, especially rural houses but even in the suburbs there are often “private roads”. USPS is not obligated to drive on private roads and will almost always refuse a petition if the mailman has to drive on a private road.
This means, when Amazon ships my prime account via USPS I have to drive 30 min, each way to the post office. So…drive 30 min, stand in line for 15-30 min, then drive home another 30 min…yep, 90min to pick up a package that should have been delivered by UPS in 2 days….even UPS packages don’t leave Amazon’s warehouse for 5 days.
Amazon blue trucks don’t delivery out here in my rural area. USPS is the worst but Amazon is making me really consider if Prime is worth is….my plan is to run out my membership and see how it goes without Prime. Walmart ships FedEx 2nd day and Target (which is an evil retailer who uses diversity as a weapon” but they do often ship 2 days.
Otherwise, I just go in to the city one day a week and do it the old fashioned way….Amazon is forcing people back to brick and mortar stores. Funny….they caused the online shopping revolution and now they are causing a return to brick and mortar.
I live in PR, I can understand shipping took longer than 2 days, but during the pandemic the shipping was faster, actually, my orders are taking easily 3 weeks to arrive
They don’t credit anymore for late orders (Aug 23), probably because virtually all orders are late, as of 2023.
And their ‘overnight’ shipping is a scam — virtually all such listings require $25 worth of “eligible” items but that word is in small print. Most Prime items do not qualify but by the time you realize it you’ve bought the extra stuff, only to find that rush item is now a late item.