Amazon No Longer Offers 2-Day Prime Shipping (Here’s What To Do About It)
Have you noticed that Amazon doesn’t deliver on their 2-day Prime Shipping anymore? It’s actually not even close for my address and I’ve had to return stuff to Amazon as I don’t need it by the time the package shows up. Anything that I want to buy today (a Monday) won’t be delivered until Sunday at the earliest. I tested this on a bunch of different shopping categories and made sure it was all products sold and shipped directly by Amazon, and none could be delivered before Sunday, 6 days from NOW. But alas, not all hope is lost, here’s what you should do, it’ll only take a few minutes and put an extra $10 or $20 in your pocket.
Call Them Up and Ask For a 1-Month Refund
When I have a problem with Amazon I usually start a live chat session as it’s easier to say exactly what I want to say.
BUT…for the first time ever, I recommend actually calling them at 1-(888) 280-4331 and say, “Why don’t I get 2-day Prime shipping anymore?”
I tried doing this via Live Chat and it just went in circles due to what I’m guessing was a language barrier.
At this point, give them your zip code and ask them to run it through their system to find out for sure whether your address qualifies for 2-day shipping.
Most addresses do indeed qualify for 2-day Prime shipping.
See Also: 5 Reasons Why Amazon Prime Is a Terrible Buy
If your address does qualify, then you probably already know the EXACT reason why you’re not getting your packages within 2 days.
It’s because Amazon can’t hold up their end of the bargain and they should pay for it.
This is when you politely ask for a 1-month refund on your Prime membership (approximately $10) because Amazon can’t hold up their end of the bargain.
I did this recently via a phone call to their customer service department and it took me all of about 5 minutes to score the $10 refund.
There was ZERO hesitation from the rep I talked with and I think they are trained to hand out this refund for those who politely ask for it.
Note: My family orders from Amazon at least 1-2 times per week and I’m not sure if that played a role in getting the 1-month refund, but in either case, it’s definitely worth a shot.
PRO TIP: AIM HIGH & ASK FOR EVEN MORE
From the comments section, several Amazon Prime members were actually given a $20 “inconvenience credit”.
Since we we know that a $20 credit is on the table, you might as well ask for it. You stand a decent chance of them giving it to you, and if they don’t just try again later with a different CSR.
Hold Amazon’s Feet to the Fire
I realize Amazon’s been hit by unprecedented demand in recent months, but let’s not forget they are one of the richest companies in the world.
Now that the economy and stores have opened back up in most of the country, the demand for online shopping has been greatly reduced.
Yet Amazon still can’t figure it out and solve their order backlog issues.
Originally, Amazon wanted to blame it on the pandemic and now they claim it’s 2-days from when the order leaves the warehouse giving them the green light to blame delivery services and bad weather.
I’d have no problem buying that argument back in 2021…BUT NOT NOW.
It’s my opinion that Amazon was losing money on the 2-day shipping guarantee and is using the current situation as a handy way to get rid of the fast shipping guarantee altogether.
PRO TIP: TIME TO LOOK AT OTHER OPTIONS
Fortunately Amazon is the not the only company offering free shipping with guaranteed 2-day delivery.
Notably, take a close look at a Walmart+ membership. For $98 a year (30-day free trial), you get free shipping with no minimum and most items are either next day delivery or 2-day. You also get free delivery from your local Walmart with a $35 minimum along with 10¢ cents/gallon savings at gas stations including Exxon and Mobil.
And it’s no surprise that the prices at Walmart are typically better than Amazon.
Sidenote: My wife is a Kindergarten teacher and she came home the other day telling me that many of her colleagues have stitched from Prime to Walmart+ and they couldn’t be happier. Very anecdotal I realize, but I think the momentum is building.
See Also: Not Getting Amazon Delivery on Sunday? Here’s Why
I’d be SHOCKED if 2-Day Prime shipping ever came back at this point.
So the bottom line is get your $10 refund NOW before they aren’t so generous.
The customer service rep also told me that MANY people are calling to cancel Prime, she said she had already cancelled over 50 memberships in the past couple days.
Here’s what a chat rep told me when I asked him if Prime members were complaining about the issue:
PRO TIP: TRY AN AMAZON BUSINESS ACCOUNT
Thanks to reader Joseph, who commented recently letting us know that his Amazon Business account has been delivering in 2-days since last September. The interesting part is that his “regular Prime account” is stuck at 4-7 days for delivery.
Since an Amazon business account is FREE to join, and also gives you quantity discounts, setting up an account could be worth a shot. Also, in case you were wondering, he said his business is not COVID related in the slightest.
Prime 2-Day Shipping Has Turned Into 5-Day Delivery
The reason that 2-day Prime shipping has turned into 5, 6, or even 7-day shipping has nothing to do with UPS or the USPS.
It falls 100% on Amazon as they now say that the “2-day shipping guarantee” is from when they actually process your order and get it in the mail.
So if it takes them a couple days to box it up and ship it out, then you’ll get it delivered to your home in about 5 days on average.
See Also: Amazon Package Arriving Late? Here’s How to Score a Refund
If you’re like me, the main reason you joined Prime and paid $139/year was for the 2-day shipping, so this is KIND OF A BIG DEAL.
Ask the Reader: Are you a Prime member? If so, when was the last time Amazon delivered something to you in 2 days?
By Kyle James
I started Rather-Be-Shopping.com in 2000 and have become a consumer expert and advocate writing about out-of-the-box ways to save at stores like Amazon, Walmart, Target and Costco to name a few. I’ve been featured on FOX News, Good Morning America, and the NY Times talking about my savings tips. (Learn more)
I’m 100% convinced that they have some sort of algorithm that pushes certain accounts to the bottom of the line to save on shipping, and if customers don’t complain, Amazon just takes advantage of that. A few months ago I found out that friends who live 10 minutes away from us in the same rural area were getting their orders in 3-4 days, while mine were taking close to 10 days, same full price Prime membership. I chatted with several reps, going around in circles, and reading the typical excuses. But I had proof that orders do arrive sooner in our area. Finally I got a rep with much better English, he ‘took care’ of some things on his end, and I magically started getting my packages in 3-4 days. Now 3 months later, my packages are yet again arriving in 7-10 days. Honestly, I don’t know if I have it me to talk to half a dozen reps again, explaining the same things over and over. I’m at the point of just cancelling the membership, since I rarely watch anything on Amazon and we try not to shop there any more, although it’s hard to completely avoid it when you live in rural area…
I was ordering three items on 6/9/2021. It showed that 2 were to be delivered 6/10/2021 and the third 6/14/2021. I decided to order the third item from somewhere else since it wasn’t coming in 2 days. When I removed the third item, they changed the delivery date of the first two items, moving them to 6/11/2021. The website showed: “Delivery Option Updated. Your delivery options have changed based on your updated purchase selections. Please review before placing your order.”
Once I removed the item, the free 6/10/2021 delivery is still available but for $7.98.
Thought it was just me, 2 day shipping had been removed from every item I look at, prime or not
This is BS! When I called a few months ago they also have me that bs excuse that it’s not two days from the time you order, but two days from the time it’s shipped! They also told me that they only offer two day shipping for items sold by Amazon, not other sellers. I don’t think I’ve seen a single item that said it was from Amazon and not from a store or seller’s name. I told them that was all not true bc prior to around lastv spring or summer, we were still getting 2 day shipping! Now it’s at least 4 days. I checked out a bunch of items yesterday and every single one of them was saying delivery would be Sunday, which was 4 days! Today I was looking at stuff and it’s now saying delivery would be next Tuesday, for every single item!! That’s 5 days! They did give me a $10 credit when I called them, but I’m still paying monthly for 2 day shipping and not receiving it. They should be crediting $10 for EVERY month that they don’t provide the service we’re paying for!
It’s interesting how they work. I had canceled my prime a few months before the current year expired (March) and the deliveries were again 2 days consistently. So I decided to renew, and now again it’s 3-5 days for delivery. Amazon is not tricking me again next year.
One of my friends just got 6 months reimbursement for complaining.
Dude, screw the ten bucks, I just called and got an entire year for free.
Just got 6 months reimbursement and one month free!
I just called and they told me it is just the way it is now, and they were not doing anything to try to fix it. I also said that if they won’t give me 2 day shipping, I should get refunded for my membership and they couldn’t give any sort of refund.
Wow. I hope I don’t get YOUR customer rep!
In these situations ask for a leadership team member. Then state your case. I always get back the full refund.
It has been since early May 2021 since we had 2day shipping. We don’t even see the Amazon vans in our neighborhood anymore. Everything is being sent through UPS.
I have spent quite a bit of $ with amazon prime since I moved to my new home in December. I can’t remember the last time anything was delivered in 2 days. I think maybe in March?
When I called to cancel my prime membership due to the fact it takes well over a week to get an item, they said sorry, your membership just renewed so we can cancel it, but we won’t refund. They suck. I have it on my calendar in February 2022 to CANCEL THEM forever. I’d rather just pay shipping on the occasional item I can only get through them. They are shitty to their employees and customers are faceless dollar signs.
I would try again. They just refunded me a whole year. Sometimes you just need to close the chat and try again. Good Luck!
I don’t even remember the last time I got something in 2 days!! They used to even deliver on SUNDAY if I ordered on Friday. I’m about ready to cancel. What’s the point. Not only will I save the monthly fee, but probably save a ton of money on impulse items. W/ 2 day, I’d get stuff faster than if I got around to chasing it down in the store. Now, I might as well just go get it! Though most of the time, I decide I really don’t need it after all. 😉
Well I did the live chat last night and they told me they’d give me a $5 refund and I told them that was an insult that I have been paying prime membership today free shipping for the past 3 years and all of a sudden since April 6th is when it quit I told her I’d be calling back today to speak to somebody higher up so I call back just now and this young man tries to say that if it’s the reason why now is because if it shipped by Amazon then it comes in 2 days if it’s not shipped by Amazon and it’s a third party seller then it can take up to four to five six days I told him I want a refund he says he has no way of doing that that he send me an email that I can cancel my membership I said well what about the money that I’ve spent for prime membership he said sorry I can’t do nothing about that so now what do I do I’m not getting refunded from either one of the technicians
I placed an order on the 16th and was informed at checkout that my product would be delivered in 2 days. It’s something I needed in a hurry, but I decide I can wait 2 days. Today, 3 days later, still no package. Where’s my stuff? So, I check my order status, and I’m so pissed because they haven’t even shipped it yet! They just went ahead and changed my delivery date to Saturday! Like, why? That’s 6 days! This is not the first time either. If it’s something I don’t need right away, I wouldn’t complain, but maybe I should! When it’s something I need in a hurry, and you tell me it’s coming in 2 days, that’s our agreement right there. I paid you for my product, I’ve paid you for your ‘service’ every year since forever, and you just went behind my back and changed the terms of our agreement, like I wouldn’t notice, and you don’t really care if I did. *You=Amazon in this complaint btw. I hope you followed that. But that’s the part that makes me so mad – were supposed to just suck it up. There’s no apology, not even a warning about the change, no compensation for Amazon not holding up their end of the deal. And that’s what they did right? What if I charged a bunch of stuff, and after our transaction, I snuck into the office, found my invoice, and changed the prices on all the items. Eh, Bezos won’t mind. He’s got enough money anyway. That would be criminal! So why is it ok for Amazon to change the terms of our transaction, after I’ve completed the purchase with no penalty? It’s not right and I’m really getting sick of it.
I have experienced this problem since Feb 2020. Since i have my daughter on the account i tested the shipping process this way. 1st i would bring up a product that is SOLD & SHIPPED by amazon. It shows the delivery date in the far upper right. if i ordered today the 18th 2021 June it shows it woudl be delivered on the 24th. I then change my zip code to my daughters and presto it shows next day delivery. Amazon is lying and they know all about what is going on, They have many ZIP codes around the country FLAGGED which simply means if your zip code is flagged then your getting ripped off by amazon prime.
they gave me a $5.00 credit today when i used the chat feature to complain that it was going to take me 5 days to receive a pair of shorts that are prime eligible. i think i’m not going to renew my prime membership when this one’s up.
I need a $40 item fast, I’m a prime member, the only option I have is to get it 5 days from now with free prime. I then opened an incognito browser and there I can get the same item delivered in 2 days. I need to open another amazon account to see how much shipping they charge for that, but it shows that they can very well get it to me in 2 days but don’t want to ’cause of prime. And as a prime member I don’t even have the choice to pay extra to get it quick!
This all started after it came out that amazon employees were using the restroom in their vans. I will not be renewing my prime membership.
Yes, I remember that and it’s seriously messed up. Amazon needs to keep the 2 day shipping or they’re going to lose a lot of members. It sounds like they need to hire more drivers and stop overwhelming the current drivers. That shouldn’t be an issue considering they don’t pay any federal taxes, I’m sure they can afford it.
I’ve also noticed that I am no longer getting purchased items in 2-days. In addition to that, compare the prices of Prime against non-prime and it’s about the same. It seems as if delivery/shipping charges are built into the price of the Prime items while it’s stated separately for non-Prime items. ????