Amazon Sent Me a $339 Item I Didn’t Order…What Happened Next is Crazy
Have you ever had something show up at your door from Amazon.com, or another site, that you didn’t order? If you have, it can be a bit of head-scratcher. This happened to me last week when we received an item that Amazon sells for a whooping $339.
I knew I couldn’t just keep it without contacting Amazon first as I figured someone had paid for it and was wondering when it would be showing at their front door. Here is how the whole thing went down and what Amazon told me to do with the expensive item…
Huge Box Shows Up at My Door
So last week, a big ol’ Amazon box shows up at our front door and my son tears it open thinking it’s his new school backpack.
To his surprise, and disappointment, the box contained a VERY expensive BIG brown comforter set for a full-sized bed.
We all scratched our heads and tried to figure out if my wife ordered it, or maybe it was a gift from someone?
We don’t have a full-sized bed in our home so we were quite perplexed. Once my wife got home, she was equally confused and had no idea why it showed up.
See Also: 6 Brilliantly Slick Ways to Get Amazon Prime for Free
Amazon Has No Record of the Order
So I took to the inter-webs and logged into our Amazon account to see if there was any record of the comforter set. Nada.
So I hit up Amazon live chat and explained the situation to the operator.
The only record of the order I had was the UPS sticker on the front of the box as it showed up without a packing slip.
After snapping a pic of the label and getting it to the Amazon rep, she could not find any record of the order anywhere in their system.
What Amazon Told Me To Do
“Keep it.”
Yes, Amazon told me to keep the $339 comforter set.
Since they had no record of the order, and thus couldn’t create a return label so I could return it, they simply told me it was mine.
But I was like, “I didn’t pay for it” and they were like, “Nothing for you to worry about, I will going to leave a note on your account” in case someone claims the bedding set at which point they’ll offer a refund or replacement.
I figured they’d thank me for my honesty and politely ask me to return it.
I guess that’s more of a pain-in-the-ass for them than it’s worth.
I wonder at what price point they’d ask me to return the item? $500, maybe $1,000? Anyone know?
The most amazing part of this whole dealio? A quick Amazon search shows this comforter set is being sold for $339. I guess I’ll put it up for sale on eBay unless you know someone who may be interested?
I plan to donate the money earned from the sale to charity.
Below is the transcript of my chat session with Amazon and details how the whole thing went down…
(Update 1/11/20) – According to this LifeHacker article, scammers could be sending you stuff you didn’t order as a way to steal Amazon boxes from your porch once they get delivered.
Apparently they use your old credit cards on your Amazon account to make it happen then swipe the stuff before you get home from work or brazenly take them while you’re home.
This could be worth a look if you think your account has been hacked recently.
See Also: Did Your Amazon Account Get Hacked? 6 Things To Do Immediately
Ask the Reader: Have you ever had a package show up at your front door that you didn’t order? How did you handle it, and if you contacted the company, what was their response?
By Kyle James
I started Rather-Be-Shopping.com in 2000 and have become a consumer expert and advocate writing about out-of-the-box ways to save at stores like Amazon, Walmart, Target and Costco to name a few. I’ve been featured on FOX News, Good Morning America, and the NY Times talking about my savings tips. (Learn more)
I received a large package from Amazon Prime. There is a black something I have no idea what it is. I only have the number on the box : B078X84WGN What is it and what should I do with it?
The black thing has metal and is mp large at all, smaller and thinner than a pack of cigarettes.
Call Amazon and ask.
Happened to me today. Person from Amazon was rather rude. I’m sure they came across this before. Usually the Indian people are friendly often helpful this time she was neither. Said to her perhaps I should just keep . Was a communication gap perhaps but you know how to be nasty and said I heard you the third time I should have said to her well you didn’t hear me the first time and I said you’re rude and hung up
An Amazon truck just drove up and threw a package over our fence and drove off. I work at a dog kennel, so there’s a fence with a gate at the front door. We were open at the time, but the driver didn’t bother to even get the package next to the door. they just threw it over the fence where it landed on gravel in the corner of the fenced area. I called Amazon, and they didn’t want to know anything about the package. They just said to keep it or donate it. I was honestly hoping they would come back and get it. Whoever ordered it probably wants it. The address on the package is the next road over from where our business is. I think I’ll do the neighborly thing and just drive it over there myself…
Here’s a new one. I had two packages delivered one day from Amazon. One package I ordered. In it was a card that said the seller of one of the items sometimes ships free items to customers who’d ordered. I assumed it was for reviews. The other package I did NOT order. A crayon melter. I have no children. I just thought it was the freebie talked about in the other package.
However, a week later I was checking on my orders and realized a rather expensive order was marked as delivered. It had NOT been, but the date coincided exactly with the crayon melter package.
Amazon honoured that I might be telling the truth and refunded my money. HOWEVER, I am now on a list with them as a possible thief. So they are special tracking my purchases and deliveries. Someone at Amazon explained if this occurs 2 – 3 times….
So beware. Internal to Amazon shipping scams can affect your ability to purchase from Amazon. I will be videoing every package opened from Amazon from now on. How else do you protect yourself?
YES!! This has happened to me two times in the past month, and it’s actually starting to freak me out! I did a couple quick searches, and the first package I recieved had a retail value of $199USD and the second was $75USD. I dont know where the packages came from, or how MY name and address came to be on them… but Amazon told me to keep them. SO WEIRD!!!
this happened to me just this week. and the big reason why i stumbled on this site now is i googled the address of the store where it came from (based on amazon label), and this is what i see.
I first received a sex toy (penis ring) and the next day a galaxy screen protector. I called amazon right away. they say they will disable the account and investigate. the next day, , i got a notification that my review for the penis ring has been published. This sounds funny but somewhat is playing a trick on me. and my credit cards are all free from unusual charges so who wouorder stuff, pay for it and never get the product? what is their motive? amazon is of no help. I am getting worried.
I received a package today’s ago. That I didn’t order. No one I know sent it. I called amazon they said they can’t tell me who sent it. The lady said the would pick it up but haven’t as yet. She wanted me to open it but I refused I didn’t order anything.
I just received my second item NOT ordered from Amazon. They are identical and could be used for my phone if I actually wanted them. I don’t.
This just happened to me today, and the last thing I wanted to do on a Sunday when it’s 100 degrees outside is go drive around our trailer park and find the right person that it was supposed to be delivered to. Apparently, USPS drove right by the woman’s clearly-marked house and down the road to mine and left it there. And of course because it’s Sunday you can’t get a hold of either USPS or Amazon. No wonder Amazon has a 1-star rating on BBB.
I just received a flat shipping envelope with absolutely nothing in it. I guess they sent me a game… literally to waste my time to see if i was missing an order. It is interesting. I will look at my account but then drop it. So happy you posted so see that this kind of thing happens. BTW it was in my mailbox so the theory of them shipping it to steal it may not be the case in my situation. Thanks again
I had an order of nail polish delivered to me that I didn’t order. Amazon said keep it but neither my wife or I wanted it so I gave it to a friend. Upon further inspection, I found another label underneath mine and found the person on Linkedin and asked if they were missing it (my thought was it was actually a reused box someone mislabeled).
Turns out they had ordered it from amazon but it never showed up so Amazon sent them a replacement. At the same time, I never got the grip tape for my stairs and Amazon had to resend that to me. Eventually, the original tape showed up so I got two rolls for the price of one.
Seems the label maker had simply messed up and applied two different labels to the same box.
I had an item show up at my house addressed to my friend who does not live with me nor does he have or never had an Amazon account
He will be contacting Amazon
This has happened to me as well – I received a vitamin supplement I didn’t order and don’t want.
Can’t find out where it came from, other than the North Las Vegas fulfillment center. The same item was sent twice. I certain don’t want it to be charged to me, yet the Amazon chat assistant says”don’t worry about it “
Happened to me yesterday got something that I didn’t order. So I looked up the address because it has no company name. It just says online seller. Thing is I ordered some similar from another company but I thought that this was it and they got the order wrong. So I sent them an email about & they said that’s not there packaging or label. So I did some investigating & found this. THIS IS TRULY AMAZING
I’ve received TWO empty envelopes.. with tracking numbers, that says the package was delivered. The package was empty
This exact same thing is happening to me right now. No record of the order. No order on my Amazon account, no packing slip. Amazon is telling me to donate the item.
I considered a brushing snack but I live in a housing development in a very (VERY) small rural town so stealing packages off porches isn’t a thing that really happens around here.
That didn’t happen to me but I saw on. the internet where someone buys something and uses your card and sends it but before they ship it they charge the address for your address to theirs