Is it just me or are Amazon Prime packages having trouble always getting to your front door in 2-days? With the HUGE volume of packages they mail daily, it’s not surprising that not all packages get to the customer on-time. But did you know you have recourse if Amazon doesn’t hold up their end of the bargain and deliver in the 2-day shipping window? What they’ll give you for the inconvenience just might shock you. Here’s what you need to know the next time you get something late from Amazon.

Score a FREE Credit to Your Account

I had an Amazon Prime package arrive 2 days late just last week.

There were no storms in the area and no obvious reasons for it to be late.

So I did what I usually do and hit up Amazon live chat to let them know that they didn’t hold up their end of the Prime shipping guarantee.

I knew they would offer me something for the inconvenience, but I wasn’t sure what it would be as I hadn’t done this in quite some time.

I was pleasantly surprised that the Amazon rep immediately offered me a $5 credit to my account. But keep reading as this get MUCH better.

Here’s how the initial chat went down…

What About 1-Month of Free Prime?

Amazon use to give you 1-month of free Amazon Prime when your package arrived late.

You just had to complain a little bit and they would quickly credit your account.

I’ve received this little-known Amazon perk as early as last year.

But when I asked the chat rep about getting 1-month of free Prime, in lieu of the $5 credit, I was told that this practice was discontinued last year.

See Also: 6 Out-Of-The-Box Ways to Get Amazon Prime for Free

But Wait…It Gets WAY Better

After I asked about the free 1-month of Prime, the chat rep volunteered something even BETTER.

A free $10 credit to my Amazon account to be exact. No joke!

Not sure if I triggered this because we order from Amazon often, or if this is standard practice if you seem unsatisfied with the $5 credit.

I’m also guessing that this could be a 1-time dealio and the next time I’ll only get a $5 credit.

In any case, the bottom-line is to try this trick the next time your package arrives late…you just might end up with a FREE $10 like I did.

Don’t believe me? See my chat session below…

Ask the Reader: How often do your Amazon Prime packages arrive late? Have you ever held Amazon’s feet to the fire and received something for the inconvenience?

By Kyle James

Do you love shopping online? Maybe it’s the coupon codes, or the easy price comparisons, or the overall convenience? Whatever the case, many retailers let you shop their website then pickup the item in-store at their brick and mortar locations, usually within an hour or two. Here are eleven such popular retailers along with details on how their in-store pickup service works. Hope it helps!

Best Buy

After you add items to your cart at Best Buy’s website, you’ll want to choose “Store Pickup”, then select your local store.

They’ll then give you an estimated pickup time which is usually within an hour.

Then wait for an email telling you the order is ready for pickup.

Bring in your order number, photo ID, and credit card to collect your items.

Look for reserved parking spots labeled Store Pickup which will be close to the front door for even faster pickup.

Also, they have a convenient program called “Friends and Family Pickup” which allows you to order something online and have someone else pick it up.

An example where this would be handy is an away-at-college-student.

You can buy them something online and they can pick it up at a Best Buy near campus.

BJ’s Wholesale

If you have a BJ’s in your neck of the woods you should be aware of their Pickup Service.

Penned the “Shop BJs.com – Pick Up in Club” program, most orders will be available for pickup within 2 hours.

Just place your order, select Club Pickup and wait for your email confirmation.

See Also: The 8 Best Return Policies in the Known Universe

Dick’s Sporting Goods

Dick’s has upped the game by offering Free One-Hour Pickup.

Just shop their website like you normally would, set your store preference and add items to your virtual cart.

Under delivery options, select in-store pickup and finalize your purchase.

Wait for the email notification that your order is ready and drive on down.

When you arrive, visit the Self-Service Pickup Station to let employees know you’re there.

Home Depot

To take advantage of the Home Depot In-Store Pickup option just shop like normal but select “Pick Up In-Store” on the product page in your virtual cart.

You’ll get 2 emails, the first will be an order confirmation followed by an email telling you the order is ready for pickup. The 2nd email will usually arrive within 2 hours.

The 2nd email will also contain the instructions needed to make the pickup process seamless and quick.

IKEA

The IKEA “Click and Collect” service is WAY slick.

Just shop at IKEA.com and add products to your shopping cart.

Once you get to the checkout page select “Click & Collect” and they’ll prepare the order at the store of your choosing.

Wait for the email or text message then go get your stuff.

Important Note: This program will cost you $5 upfront but you’ll get it back in the form of an IKEA gift card when you pick up your purchase.

Kohl’s

The Kohl’s Free Store Pickup is pretty straight-forward.

Just place your order, choose Free Store Pickup Today and wait for the email (usually within 2 hours).

Then drive to Kohl’s, park in a reserved space and head for the designated pickup line.

Lowe’s

The Lowe’s In-Store Pickup policy works very similar to the Home Depot’s.

Just select “Store Pickup” at checkout and grab your item(s) at the customer service desk when you get a notification that your order is ready.

They don’t specify a specific time frame but it’s always been within a couple hours in my experience.

See Also: Lowe’s Return Policy: All Your Questions FINALLY Answered

Macy’s

The Macy’s in-store pickup system is pretty slick too and available on a vast majority of items.

Simply pick Free Pickup In Store at checkout and get an email within 2 hours that it’s ready.

Be sure to place your order before 6 p.m. to get the 2-hour in-store pickup window.

Staples

The Staples In-Store Pickup program is cool too.

Just shop the Staples website and click the “Pick up Today” button and select your local store.

Once you complete your purchase you’ll get a “Ready for Pickup” email within 1 Hour. Now that’s fast.

Target

The Order Pickup service at Target is pretty darn convenient as well.

When shopping the Target website, look for eligible items marked Free ship to store or Free order pickup.

Select either option and complete your purchase.

Next, wait for an email confirmation that your order is ready for pickup and you’re good-to-go.

Also, keep an eye out for Target Drive Up in late 2019. The service will allow you to place an order via the Target app and have a Target employee bring it out to your car.

Walmart

Walmart has a handy in-store pickup service that is often underutilized.

Just order online and get same day pickup (usually within 2 hours) at NO extra charge.

The one catch is that it only applies to select items….but the selection is in the millions of items.

Just look for “Free pickup today” under the item’s price and follow the instructions.

Ask the Reader: Did I miss any retailers? Let me know in the comments, thanks!

By Kyle James

The Old Navy return policy seems fairly straight forward at first glance. But when you start to delve into the details you quickly realize it has some nuances to it. Let’s take a deep-dive into their return policy and get all your burning Old Navy questions answered.

How Many Return Days at Old Navy?

For in-store returns, you have exactly 30 days from date of purchase to return stuff to Old Navy.

For online returns, you get 30 days from the date of delivery.

PRO TIP: ONLINE RETURNS ARE NOW FREE

Old Navy used to charge shoppers a fee to make an online return, but I’m happy to see they have changed their policy. Online exchanges are now free as well.

What Happens After 30 Days?

If you try to return something to Old Navy (with your receipt) after your 30-day return window, you’ll be stuck with store credit.

BUT…this is completely at the manager’s discretion, meaning you could potentially be out-of-luck.

Hopefully Old Navy still has the item in-stock as you’ll stand a greater chance of success that way.

The current selling price is what you’ll typically get in merchandise credit.

Can Clothing Be Worn?

Clothing has to be in UNWORN and UNWASHED condition to be returned.

They will not take back any items that have been worn or washed UNLESS they are defective.

See Also: 13 Old Navy Hacks That’ll Change the Way You Shop & Save

PRO TIP: SAVINGS HACK FOR IN-STORE EXCHANGES

When making an in-store exchange for something you bought online, be super friendly to the employee and ask about current promos or coupons that could be applied to the exchanged items. Excellent chance they’ll hook you up or let you use an online promotion to collect a little extra savings. My wife used to do this all the time when our kids were younger and she always got the exchanged item for less money.

Do I Need My Receipt?

Typically YES….but there are some cases where you don’t need your receipt.

This is especially true if you’re exchanging an item for a different size or color. No receipt is required if the item is still in new condition.

If you lost your receipt and want a refund, Old Navy can usually look up your order via your credit or debit card.

If they find NO evidence of your purchase, you’ll be stuck with store credit at the current selling price of the item.

If you try to return an item without a receipt, and they don’t currently sell the item, they’ll tell ya to pound sand.

See Also: Gap Return Policy: Here’s Exactly How It Works

Are Clearance and “Final Sale” Items Returnable?

Clearance items are returnable but final sale items are NOT returnable.

Can I Return Stuff Bought Online to a Store?

Yes, absolutely.

As a matter of fact, this is the best way to avoid any delays in you getting your money back.

Just the bring the item(s) back to any Old Navy with your packing slip or email confirmation.

See Also: American Eagle Return Policy: Everything You NEED To Know

Does Old Navy Track My Returns?

Yes.

When you make a return without a receipt they will ask for a photo ID.

They use your information to track your returns to make sure you aren’t taking advantage of their policy.

To many “No Receipt” returns at Old Navy and they can ban you from future returns.

Can I Return Gifts for Cash?

No, you cannot get cash for gift returns.

You’ll have to settle for store credit. This applies to returns with and without a gift receipt.

Be prepared to show a valid photo ID for them to process your gift return.

How Do I Return Items Online?

When your online order gets delivered take notice of the invoice slip.

This invoice has a section for returns that you’ll need to fill out and follow the instructions.

BUT…an even easier way is to check out their Online Portal for returns that will quickly guide you through the process and help you print out your return shipping label.

See Also: Ask The Readers: Bad Customer Service At Old Navy?

Can I Return Old Navy Items to Gap or Banana Republic?

No.

You must return items back to the brand where they were originally purchased.

What About Holiday Returns?

Old Navy has a nifty little holiday return policy that you should be aware of.

All items bought between November 1st – December 24th can be returned up until January 15th or 45 days of purchase, whichever is later.

How Long Does It Take For Refund To Show in My Account?

Refunds typically take 3-5 business days for credit card refunds and 1-3 days for debit cards.

Ask the Reader: What’s been your experience with the Old Navy return policy? Any tidbits that I may have missed?

By Kyle James