3 Easy Steps to Negotiate a Great Deal with Dish Network
If you’ll recall, and nobody will, that my first ever frugal hack was about a secret Dish Network programming plan that they don’t advertise which gets you 50+ channels for only $19.99 a month. Pretty darn good deal, right? I know many of my frugal readers have already cut the cable cord, but if you’re a sports fan, like me, your options are pretty darn limited.
After all, you’re not going to get ESPN with the $19.99 plan, or the Discovery Channel, or Fox News, or TBS, or TNT. By knowing how to negotiate a deal with DishNetwork, you’ll learn how to get many of those channels without a significant increase in your bill.
Also, it is worth mentioning that the strategy I’m going to describe will work for any cable or satellite TV company. If done correctly of course!
Below is a picture of what my goats think of my once expensive Dish Network bill:
1. Do Your Research
The first thing you have to do is analyze your situation.
Are you currently under contract with your cable or Satellite company? (If so, this hack is going to be much more difficult to pull off.)
Next, find out what the competition is currently offering.
If you know this info like the back of your hand you’re going to get some serious street cred when talking to the rep.
In my case, DirectTV was offering a special promotion of $29.99/mo. for 12 months for something they call the “Choice” package.
It offered 150+ channels, including ESPN, and was going to used as my ammo when shooting for a better deal.
UPDATE: – DirectTV is ridiculously expensive these days and doesn’t give you much power to negotiate anymore.
Instead, when you make the call to Dish to negotiate, tell them you plan on using Hulu Plus and Netflix along with an HD Antennae.
I just did this and got the screaming deal of $45 off my bill for 12 months with the America’s Top 120+ package.
2. Make the Cancel Call
Next, you call the DishNetwork 1-800 number and tell the first person you speak with that you want to cancel your account.
They’ll ask “why?” and you’ll say “I have found a better deal with a competitor of yours.”
They’ll immediately put you on hold and send your call to the customer loyalty or customer retention department.
The name varies by company, but the bottom line is you’ll want to talk with these guys as they are the ONLY ones authorized to give you the kick-ass deal you’re going to ask for.
3. Be Polite, But Persistent
Here is how the conversation went:
Me: “Yeah, hi, I want to cancel my service today.”
DishTV Rep: “I’m really sorry to hear that. Is there any particular reason you want to cancel?”
Me: “I found a better deal with Direct TV and want to switch.” I then explained the package I mentioned earlier.
DishTV Rep: Silence. Then she says “Well, we’d really like to keep your business. For you to get a similar package with us, it would be the America’s Top 120 and it typically is $49.99 per month. But today I can lower that to $39.99 per month. Would that be OK?”
Me: “Well, I appreciate that offer, but like I mentioned, DirectTV is offering a very similar package for $29.99 per month. So I guess I’ll just go ahead and switch.”
DishTV Rep: “Let me talk to my manager and see if we can come down any further.” Silence and some whispering. She comes back on and say, “I have authorization from my manager to offer you $35.99 which is $14 off the regular monthly price.”
Me: “Well, I appreciate that but I think I’ll just go ahead and switch.”
DishTV Rep: “Let me ask again if we can meet the $29.99 a month deal.” More semi-silence. I don’t think she was actually talking to anyone, just playing solitaire on her computer while pretending too. She finally comes back on and says, “Yes, I have authorization to offer $29.99 a month for a 10 month period.”
Me: “That is awesome, thanks so much! So, after the 10 month period I’m not put into a contract to pay $49.99 a month or something?”
DishTV Rep: “No, you are not under any contract at any point.”
I got off the phone, immediately did my happy dance, then wondered how low she would have gone.
Maybe $19.99 a month? Maybe a bunch of free movie channels as well?
Has anyone gotten a better deal than the one I got? I’d love to hear about it and how you pulled it off.
After the ten months are over, I plan on calling them up and doing it again.
I was on the phone for a total of 5 minutes and ended up with a $49.99/mo. programming package for only $29.99 a month.
I saved a total of $200 over the 10 month period.
So stoked to finally have ESPN, especially with the start of the college basketball season.
Ask the Reader: Do you pay more than you would like for cable or Satellite TV? If so, it’s about time you did something about it before your goat takes matters into her own hooves.
By Kyle James
I started Rather-Be-Shopping.com in 2000 and have become a consumer expert and advocate writing about out-of-the-box ways to save at stores like Amazon, Walmart, Target and Costco to name a few. I’ve been featured on FOX News, Good Morning America, and the NY Times talking about my savings tips. (Learn more)
Use the promo code BAA0017451616 as a new customer and get a $50 credit off your bill, then after you sign up refer three friends and get a FREE PS4, just in time for Christmas!
Men, let’s face it: The Welcome Package is $19.99 per month. Isn’t this really the maximum price that anybody should be paying for any satellite or cable TV? You’ve got TBS, TLC, Comedy Central, MSNBC and lots of others including locals. If you pay more than $19.99, you’re actually paying loads too much. I enjoy the Welcome Pack, and I also know that I’m paying a half-way reasonable price for it. And, for those of you who want more, and can pay more, try the add-ons like Heartland for $6, or Epix for $7.00. Welcome is the only sensible pack with a sensible price offered by anybody, satellite or cable.
I agree package prices are ridiculous especially considering all the junk channels you get, I just called Dish about this. Its not fair that new customers get great intro deals to start service with them while the loyal customers pay for all those discounts to newcomers. My son had a job offer putting up new equipment, lines, etc and they pay those people well. I knew many installation workers who told me they didn’t even pay for dish because you could get netflix, and hulu plus cheaper along with the HD antenna like the publisher pointed out.
I just called dish today and told them my bill is outrageously priced I was trying to see how about getting the bill lowered to 50 bucks a mnth as I was a loyal long term customer of theirs and will switch if i had too told them i really cant afford it as I am low income, but I love my tv
The rep had offered me a 200.00 visa card and 10.00 a month off my bill for 6 months no contract either …
Did you actually get your Visa card?
So I called Dish today. Told them I wanted to see if I was under contract (I knew I wasn’t) and then I told them I wanted to cancel; told them I was going with Hulu and Netlex.
They offered to suspend the account for 90 days in case Hulu didn’t work out. I told them, no just cancel They then offered me a $200 gift card and lowered my bill by $40 for 10 months.
$600 savings for a 8 minute call (better than GIECO)!!!!!!!
My direct tv bill just went from 90.00 a month to 130.00 a month. That want work for me. The satelite companies are unreal. I may be watching movies on DVDs because I’m not going to pay that each month for satelite.
I could kiss you! Not only did this work–exactly like you said it would–they dropped our monthly rate $70 for 12 months. I still am reeling from shock. It was that easy and that fast! Thank you so much!!
I called today and just simply asked them to match a price that was $40 lower and they gave me $40 off per month for 10 months no contract and tossed in a couple free pay per view movies. Thanks for the info.
Well, im doing something wrong! I have Dishes top package on 2 tvs and DVR and i pay a whoppibg 163 a month!
Called and said I was thinking about going to DirecTV, which wasn’t really a lie. Told them I was unhappy with my SD programming and not having a DVR. They automatically offered me a free DVR and then sent me to a specialist. He was polite, but not impressed that I was thinking of going to DirectTV. He went on and on about how expensive they were and how I would be sorry after 12 months. In the end I got a HD DVR & installation for free. As well as 10 months of no DVR fees. No new contract. All I really wanted was the free DVR & installation, so I’m happy enough.
Hey Amber! Yeah, DirecTV is expensive…instead tell them you’re considering switching to Netflix, Hulu, or an over the air HD antennae.
When I canceled my Dish service I had 12 years of on-time payments. Without really Negotiating, I was offered a $10 a month deal. I would need a DVR for $7 more a month and taxes, which would have been another buck or 2, So $18 or $19 a month.
I’m not sure what the package was, I assume it was the Welcome Pack, but since I have a cord-cutter setup, which cost zero a month, I turned down the deal. But I can say, the more years you have with dish, the better the deal.
Has anyone tried just getting local channels? the info says $6.00/mo w/o ‘qualifying package’. Why not just go w/ local, then add an a la carte package, if you want more?
I tried for a better deal. Got someone that could hardly speak any English. I had the top250 package. He told me I could down grade to the top200 package and would save $5 month. Kept asking if I was having trouble paying my bills. And that I could take it or leave it. I left it. Switched to TWC for a triple package deal and getting about the same and saving 30 a month plus now have a faster internet speed and a home phone. After I switched they kept e-mailing me to come back and they would knock 10 off a month for 10 Months, but had to sign up for another 2 year commitment. Some deal.
Will this work if your going into second year of contract? My promotional pricing is about to end. Our local century link is offering internet and direct TV for $55/12 mths but I will be paying $116 just for Dish Alone! Thanks.
When does your contract end? Wait until it ends, hopefully soon, then call and negotiate. It’s very hard to cut a good deal when you’re still under contract.
This trick works equally well with SiriusXM. Twice, I’ve called a day or two before the contract ends, telling the rep that I’d like to cancel service because of the cost. Both times, I’ve gotten a smokin’ deal.
I have been doing this very thing with SiriusXM for 9 years and works every single time! Will definately be trying with Dish in a month when my 2 year contract is done. Fingers crossed they are the same!
Finally got around to doing this today. Not only cut my price by $16/month but upgraded my package and locked in for 2 years! FYI they also have a promo for Military and veterans a few added channels and your first On Demand rental a month for free, ask about it!
My DirecTV contract just expired. I am fed up with DirecTV, and want to go back to dish. Any ideas for how to negotiate the best deal with them before joining? I used to have dish, for over 10 years, before I switch to go to DirecTV for certain technological aspects. Just want the best deal, preferrablt contract free
You’re in a good spot. Call Dish and tell them you’re thinking of coming back but also considering cutting the cord and going with Netflix and Hulu. Make them offer you want you want. Have a price point in mind and stick to it. They should be able to get close to it I’m guessing. Be polite, be confident, and simply state the facts. Don’t be afraid to politely hang up if they don’t offer you what you want. Just call back later and talk to someone else. Let me know how it goes!
I am with AT&T U-Verse and my contract recently expired. I am thinking to switch to satellite TV (never used it before) and Dish is an option I am trying to explore.
I am interested in Americas Top 120+ package for 3 TVs.
How can I get the best promotion as a new customer? Does Dish provide any discount if I provide someone who already has Dish service and get extra discount for their referral?
Thanks in advance!
I just read all of these wonderful little comments as I was talking to DISH. I am currenlty out of contract and paid 80.0 this month. I called and asked to cancel and right away they started with a $10 discount. I told them that was not enough as I had recenlty been offered $15 with them for 3 months. I told them I wanted to cancel because a local company was offerring me better deals. He then proceeded to ask what channels I watched so he could see if there was a better package. I told him lets just cancel and he then got back on the phone and offered $20 off.I conteroffered and said do $25 for 8 months and this call is over. BAM!!! I got my deal of $25 off for 10 months and free HBO (because I asked for it). He said in 10 months to call back and they woudl work out a deal with me then. I will be asking for more of a discount after reading everyones comments. GOOD LUCK TO ALL!
Friends, both Dish and Directv have good points. Directv, however, has some bad points if you aren’t fully informed before you deal with them. How to get fully informed? Well, sometimes a Directv existing customer is informed enough to help. Most of the time, unfortunately, no, because they didn’t know what they should have done with Directv. Sometimes I’ve thought I should open a service, telling people how to deal with either Dish or Direct. Or both for that matter.
So I was hesitant to try bluffing my way to a better deal since I’m a new customer only 11 months into a 24 month contract, but low and behold it worked. They extended my introductory pricing for another 6 months and told me to call back at the end of that to negotiate again. I was trying to get an extra full year at the introductory price since Dish is now offering 2 year price lock for new customers but they called my bluff and started the cancellation proceedings. I had to backtrack and take the 6 month offer, which wasn’t too bad really.
just got my bill reduced $30!!!! Thank you!! I told him i wanted to cancel and he gave me a discount on my hbo and $$ off my service!!