Hobby Lobby Return Policy: Exactly How It Works + Clever Savings Hacks
Hobby Lobby is an interesting store as they appear to sell very little actual “Hobby” products. They’re more of a home décor store (along with arts & crafts) similar to Michaels. They sell a huge inventory of products and have a large number of returns everyday, making the Hobby Lobby return policy important to understand. Here’s EVERYTHING “return related” that you need to know plus a few bonus hacks to help you save money on your next purchase.
You have exactly 90 days from date of purchase to return items.
There are only two exceptions to this policy which is kinda nice.
Specifically, Cricut and Silhouette products CANNOT be returned without a receipt and MUST be brand spanking new.
Hold On To That Receipt Baby
It’s HIGHLY recommended you have your receipt.
If you have your receipt you can opt for a refund to your original form of payment, an even exchange, or store credit.
PRO TIP: CAN’T EXCHANGE OR RETURN GIFT WITHOUT RECEIPT
Hobby Lobby is a stickler when it comes to trying to return or exchange a gift without proof of purchase.
It could be a brand new item, with their price tag clearly on it, and they won’t take it back without a receipt.
You’ll need to ask the gift giver for the receipt or hope to deal with a store manager who’s having a really good day.
What To Do If You Lose Your Receipt
If you lost your receipt, you still have options (in most cases).
If the item is in sellable condition, Hobby Lobby will issue you store credit based on the lowest selling price of the item in the last 60 days.
Be aware that they track all “non receipt” returns and they can say “NO RETURNS FOR YOU” if you take advantage of their policy too many times.
In order to track your return history, they will ask for your valid ID.
PRO TIP: AIM FOR SAVINGS AT 90% OFF THE ORIGINAL PRICE
The Hobby Lobby Sale Schedule dictates that they continue to mark seasonal items down until they reach 90% off savings.
If they have a lot of inventory of something you want, simply check back the following week as it will surely be marked down again.
See Also: Michaels Return Policy: Get Crafty and Shop Smart
You Can Return Items That Have Been Opened
It’s okay if the item’s been opened, it just has to be in “Sellable” condition.
This mean it must have original packaging, instructions, etc., and not appear to be in “used” condition.
The Rules For Returning an Online Purchase
Online purchases come with the same 90 day return policy.
You can return an online purchase to any Hobby Lobby store or you can initiate an online return.
To start an online return, visit their Return Form Page and fill in your order number and billing ZIP code.
You’ll be stuck paying the return shipping charges unless the reason for the return is an error by Hobby Lobby.
For this reason it’s wise to make the return in-store to avoid the return shipping charges.
Plus, it takes up to 2 weeks for your online return to be processed where in-store returns are instant.
If you want to make an online exchange you’ll have to either Email Them or call them at 1-800-888-0321 to make it happen.
PRO TIP: DID YOU PAY WITH A CHECK?
If you paid with a check, you’ll have to wait 10 calendar days before you can make a return and get cash back for the purchase.
Otherwise you’ll have to settle for store credit.
See Also: Hobby Lobby Hours: What Time Do They Open and Other Oddities
Options If You Lost Your Online Invoice
Just call Hobby Lobby at 1-800-888-0321 or email them and they’ll get you a copy so you can make the return.
Be aware that if you paid for shipping they will NOT refund your shipping charges.
PRO TIP: SCORE A PRICE ADJUSTMENT
Did you know that Hobby Lobby offers 14-day price protection on everything you buy (except clearance items)?
If the price goes down on something you bought, just bring back your receipt, and the item in question, and they’ll refund you the difference.
What To Do If You Receive Damaged Merchandise
You CANNOT take damaged items ordered via HobbyLobby.com back to a brick & mortar location.
You must call Hobby Lobby at 1-800-888-0321 and they’ll walk you through the process of either an exchange or a return for a full refund.
See Also: Looking for Work? Check Out the Hobby Lobby Job Perks
Ask the Reader: What’s been your experience returning stuff to Hobby Lobby? Any tidbits about their policy that I may have missed?
By Kyle James
Photo credit to JJBers.
I started Rather-Be-Shopping.com in 2000 and have become a consumer expert and advocate writing about out-of-the-box ways to save at stores like Amazon, Walmart, Target and Costco to name a few. I’ve been featured on FOX News, Good Morning America, and the NY Times talking about my savings tips. (Learn more)
I misplaced my receipt but I have the bag and the tags are still on the clock I had bought. But, the clock I bought has not properly worked with putting several batteries new in it. Can I get a return or store credit still?
Yes, you can get store credit. Depending on how long ago you bought it they might not give you much for it.
I PURCHASED 3 FLORAL BUSHES THAT WEREN’T ON SALE,BUT WAS TOLD I COULD TAKE THE RECEIPT BACK IF THE ITEMS WENT ON SALE.I WAS NOT TOLD TO BRING THE ITEM BACK WITH RECEIPT.
THE FOLLOWING WEEK THEY WENT ON SALE. I WENT AND BOUGHT MORE FLORAL BUSHES,
I ASKED TO GET A CREDIT ON THE 3 I HAD BOUGHT 5 DAYS BEFORE.
THEY TOLD ME THAT THEY COULD NOT REFUND THE 50% UNLESS i BOUGHT THE ITEMS BACK INTACT.
I HAD ALREADY USED THE FLORAL BUSH IN ARRANGEMENTS.
THEY SAID THEY COULDN’T HELP ME.
I WILL BE SHOPPING AT HOME AND MICHAELS FROM NOW ON…….
Same thing happened to me just yesterday, I even asked before I left how I can get my 50% off when they go on sale this week and all they said was bring back my receipt, nothing about having to bring the items back with me and it was 400.00 worth of items. Already used them to make table settings for a wedding.
I purchased some wall art online, returned a few items because they did not work within 2 weeks of purchase. I had my packing slip and they would only give me a store credit. When I asked if they could credit back the card that was used the rude cashier informed me this was their policy. News to me!
They no longer have a 40% coupon! But if you want something that is out of stock that is on sale, take a picture of the ID bar behind the item you want, and ask them to order it for you. Excludes seasonal items, I found out, but another item that I wanted came in as promised.
Can I return this Simply Tacky for a refund because it didn’t work.
Yes
I took the tags off the furniture I bought two weeks ago – I have the receipt- can I still return the furniture?