I’m at HomeGoods what I feel like is every weekend with my teenage daughter who is, well, shall we say “obsessed” with their bedroom and Christmas décor. I love hanging out with her before she leaves for college, so hey, I’ll happily hop in the car and go shopping with her whenever she asks if I want to come along. So…I’ve become fairly well acquainted with the HomeGoods 30-day return policy and all the caveats and twists within. So this article kinda wrote itself, not gonna lie. I hope it helps you out with your next return and answers all your questions.

Home Goods Gives You 30 Days

For in-store purchases, Home Goods gives shoppers 30 days from date of purchase to return item to ANY Home Goods store.

Online Purchases Get Extra Time

40 days to be exact.

Home Goods is the only store that I can remember that gives shoppers MORE return days for online purchases.

The 40 days starts on your order date, NOT on the delivery date.

Although it’s strange they offer 40 days for returns as their website recently closed for online shopping so look for this to be updated.

See Also: TJ Maxx Return Policy: Insider Tips for Return Success

Not Completely Out-Of-Luck If You Lose Your Receipt

Well…if you want to get your money back to your original payment method you NEED your receipt.

If you don’t have your receipt, you can still return the item but you’ll have to settle for store credit on a Home Goods gift card.

You’ll get the current selling price of the item which could be WAY less than what you actually paid for it.

Be prepared to show a valid I.D. when making receipt-less returns.

Why do you need an I.D.? Well, they’re going to track your returns and will eventually ban you from making returns without a receipt if you do it too often.

How often? I’m not sure. If you work for Home Goods, and are in the know, let us know in the comments.

PRO TIP: DUMPSTER DIVE BEHIND HOME GOODS

When making a return recently, I was told that items returned beyond 30 days, that are seasonal, are often thrown in the trash after they give you store credit.

The manager I talked with said these items are often no longer in their system and can’t be sold in their clearance section.

I’m thinking it might be time to dust off your gloves and do a little dumpster diving behind your Home Goods, I know my grandma would have done exactly that (or had me do it!).

Do Items Have To Be “Brand New”?

Yes and no.

Home Goods says item must be in the “original condition” so they can put them back on the shelf for sale.

But…if there is something wrong with the item, to not fault of your own, you should be able to return it even if it’s not “Brand New” and you don’t have all the original packaging.

See Also: Marshalls Return Policy: We Answer ALL Your Questions

If You Remove the Tag…Don’t Throw It Away

As long as you still have the tag in your possession, you CAN make the return.

If you throw away the tag, but the item is still considered new, you should try and return it anyways and explain the situation.

If you still have your receipt, and are within the 30 or 40 days of purchase, you stand a great chance of being able to return the item.

$200 “RETURN RULE” AT HOME GOODS

It’s worth knowing that when making a return with a value over $200 the Home Goods employee will have to get a manager’s approval before completing your return. The manager will also need to be present when you sign your return receipt.

Get Cash Back ONLY On a Cash Purchase

If you paid with cash, you can get cash back on your return.

Otherwise, if you paid with a credit or debit card, you cannot get cash back on your return, it has to go back on your card.

Home Goods Won’t “Find” Your Receipt If You Lose It

They won’t dig through your purse or glove box for you and they can’t use their computer system to find your receipt either.

Because your receipt is so important, always select the “Print and email receipt” option when checking out.

By doing this, your receipt will ALWAYS be waiting for you in your inbox if you ever need it.

Some Products Are NOT Returnable

Specifically, you cannot return the following items to Home Goods:

– Opened Food Products – If you do like I did and open the box of Harry & David Moose Crunch you bought from Home Goods and decide you don’t like it, you CANNOT return it.

Not that I even considered it…I love me some Moose Crunch, especially the caramel.

– Gift Cards – Once you buy a gift card, you’ll have to either use it or give it away as a gift.

See Also: All the Stores That Allow You to Make a Return Without Your Receipt

Returning Stuff to a TJ Maxx or Marshalls

Surprisingly, you might be able to do this.

The corporate stance is you have to take stuff you bought at a HomeGoods store back to any HomeGoods store.

This includes “combo stores” that have both a TJ Maxx and a Home Goods, you cannot return stuff you bought from a stand alone Home Goods to these combo stores.

BUT… according to this Reddit thread, it appears some store managers will allow HomeGoods returns at TJ Maxx and Marshalls locations.

It seems the common thread is typically this is only allowed in towns where the nearest Home Goods is NOT near a TJ Maxx or Marshalls.

It’s also worth noting that the ONLY WAY they’ll ever do this type of return is if the tag is still attached, you have the receipt, and you’re within the return window.

You Can Return Online Purchases In-Store

Just bring in your packing slip or order confirmation email and you can use that as your proof of purchase.

The same rules apply to online purchases being returned, with the only difference being an extra 10 days to make the return.

Returning Large Items Like Furniture and Rugs

It should be a pretty simple process, but you’ll have to get the item back to store, they won’t pick it up for you, even if you bought it online.

When returning a rug, be warned that they’ll unroll it and make sure it’s actually their rug and not dirty.

PRO TIP: USE THEIR EXTENDED HOLIDAY RETURN POLICY

For all purchases made at Home Goods between 10/06/24 – 12/24/24 you have until 1/25/25 to make your return.

Their normal return policy goes back into effect on 12/26/24.

See Also: All 37 Retailers That Offer Extended Holiday Returns

Ask the Reader: When it comes to the return policy at Home Goods, what did I miss? Let me know in the comments so I can fact check it.

By Kyle James

Kyle James( Owner/Founder )

I started Rather-Be-Shopping.com in 2000 and have become a consumer expert and advocate writing about out-of-the-box ways to save at stores like Amazon, Walmart, Target and Costco to name a few. I’ve been featured on FOX News, Good Morning America, and the NY Times talking about my savings tips. (Learn more)