The Kohl’s return policy has long been thought of as one of the best in the known universe. But with all of the creative ways to save money at Kohl’s, returns can get a little fuzzy. Things like Kohl’s Cash, coupons, and reward points create a lot of confusion when it comes to returns. But alas, this article answers all of your burning questions so you can enter a Kohl’s store for a return and know exactly what their return policy is.

How Many Return Days at Kohl’s?

90 days.

The Kohl’s “Hassle-Free” return policy now gives you a whooping 90 days to return items.

While still generous, this is a drastic change from their “forever policy” which did NOT have a time limit on returns.

If you buy with your Kohl’s Card you get an extra 30 days and have 120 days to make your return.

See Also: 6 Kohl’s Shopping Secrets That’ll Change the Way You Shop

Any Exceptions to the 90 Days?

Yes, there are a few exceptions.

All “Premium Electronics” come with a 30-day return policy and “Sephora at Kohl’s” items come with 60 days.

Make sure you keep the original packaging and receipt to make the return go smoothly.

Here is a full list of all the electronics brands that fall under this 30-day return policy.

Also, you CANNOT return beverages and unsealed breast pumps along with pumping accessories.

PRO TIP: HOW TO RETURN SOMETHING AFTER 90 DAYS

If you have something you want to return to Kohl’s (with the tags attached) and it’s been longer than 90 days, you’re better off making the return without your receipt.

You probably won’t get back the full amount that you paid, but most locations will give you merchandise credit for the current selling price of the item.

This credit is essentially a gift card and does not expire. It can be used either in-store and online at the Kohl’s website.

If they deny your return, and you have a legitimate reason for the late return, you should call Kohl’s customer service at 855-564-5705 and see if they can help. In many cases, they’ll help you out and give you a “return exception”.

Do I Need My Receipt to Make Return?

No, you don’t need your receipt.

In most cases, Kohl’s can look-up your purchase on their computer system. This is done via your credit card or Kohl’s account.

If you paid cash and don’t have your receipt, NO worries.

They’ll simply check the item SKU number and the price. You’ll have to settle for the current price of the item so hopefully it’s not on clearance.

Can Items Be Worn or Washed?

I asked this question to a Kohl’s live chat operator and they told me YES, you can return items even if they’ve been worn and/or washed.

They even said “No questions would be asked.” Crazy.

PRO TIP: RETURNING AN ITEM NO LONGER ON SALE?

Some shoppers have complained that when they try to exchange an item that is no longer on sale, they’re given store credit instead of a straight exchange. This forces them to have to re-buy the item at a higher price than what they originally paid. This seems to mainly be an issue with those exchanging items with a gift receipt.

A great way to avoid this is is to try and make the exchange without your receipt as you stand a good chance of getting a straight exchange.

What About Returning Items Bought With Kohl’s Cash?

If you’re returning something you used Kohl’s Cash to purchase, you can expect to get that Kohl’s Cash back in-full.

This also applies for price adjustments.

You’ll be able to redeem this Kohl’s Cash at any time within 30 days.

It’s also worth noting that if you’re returning a purchase that earned you Kohl’s Cash, the value of your coupon will also be decreased.

What About Returning an Online Purchase?

Returning online purchases in-store is the fastest and cheapest way to get your money back. Be sure to bring in your order invoice or packing slip for a quick return.

But if this is not an option, you can return items via the mail.

Unfortunately, you’re responsible for ALL return shipping charges unless the problem is Kohl’s fault.

Visit this page to get the online return process started.

Also, it’s worth noting that purchases made in-store CANNOT be returned online.

You’ll have to take the items into your local Kohl’s store for a return or exchange.

PRO TIP: AVOID RETURN SHIPPING CHARGES

The fact that Kohl’s makes shoppers pay for all the return shipping charges is ridiculous for a retailer of this size.

I have spoken with many Kohl’s shoppers who are very reluctant to buy from the Kohl’s website for this reason, especially if they have to travel a significant distance to their nearest Kohl’s store to make a return.

Avoid this fate by only buying from the Kohl’s website if you know you can easily make the return in-store if necessary.

See Also: The DSW Return Policy: Here’s Exactly How It Works

What Happens to My Kohl’s Reward Points When I Make a Return?

According to Kohl’s, “Your rewards points balance will be correspondingly adjusted for any returned merchandise.”

This may result in a negative balance if you’ve already converted your points into a rewards certificate.

Does Kohl’s Have an Extended Holiday Return Policy?

Yes, but it only applies to premium electronics, Sephora products, and watches.

If you buy these items between November 1st – December 25th, they can be returned up until January 31st with the original packaging and receipt.

What About Returning Items Bought With a Gift Card?

If you return something you bought with a Kohl’s gift card, you’ll get a refund back to the gift card if you still have it in your wallet.

If you used the full balance, then threw the card away, you’ll have to settle for store credit.

How About Returning Items With a Gift Receipt?

When returning something to Kohl’s with a gift receipt in-hand, you can expect to get store credit or an exchange.

Unfortunately they won’t give you cash.

Ask the Reader: What has been your experience with the Kohl’s return policy? Any tips you want me to add to this article?

By Kyle James

Photo credit to Mike Mozart.

Kyle James( Owner/Founder )

I started Rather-Be-Shopping.com in 2000 and have become a consumer expert and advocate writing about out-of-the-box ways to save at stores like Amazon, Walmart, Target and Costco to name a few. I’ve been featured on FOX News, Good Morning America, and the NY Times talking about my savings tips. (Learn more)