The Ross return policy can be a little confusing. Especially if you lost your receipt or you’re outside the return window that Ross gives its shoppers. In this article I’ve attempted to answer all your burning questions and even provide some insider tips that’ll make your next return at Ross a breeze.

How Many Return Days Does Ross Give Me?

30 days.

Ross gives you 30 days from the date of purchase to return items.

Your refund will be processed via your original payment method.

You DO NOT need to return items to the same Ross store where you bought them.

PRO TIP: HOLD ON TO THOSE PRICE TAGS

Even if you think you’re going to keep an item, hold on to those Ross price tags for 30 days. Once you throw out the tags, it becomes much harder to make a return, even if you never actually wore the item. Stuff is no longer considered new without a tag. The only items returned to Ross that require the tag to still be attached include prom dresses, underwear, and lingerie.

See Also: The 2 Best Days to Shop at Ross to Save Money

You Still Have Options After 30 Days

If you try to return something after 30 days you’re NOT completely out of luck.

You can bring it back, you’ll just have to settle for store credit or an even exchange if you have your receipt.

Without your receipt, you’re stuck with the lowest selling price of the item, which could by as low as $0.45.

PRO TIP: CLEVER RECEIPT HACK

The best way to insure you never lose a Ross receipt again is to take a picture of it with your phone. Then create a “Receipts” album and store all your receipt pictures in it. Then when you need it, you can pull it up on your phone, print it out, and take it back with you when making your return. It does not need to be your “original” piece of paper, it just has to have the pertinent information on it, and be legible.

Hold On To That Receipt

You can return items without a receipt but you’ll get store credit for the current selling price of the item.

Be prepared to show a valid photo ID when making a “no-receipt return”.

Ross uses a 3rd party refund verification system and tracks your returns by using your ID.

If you abuse the system, or make too many return without a receipt, your return WILL be declined.

PRO TIP: RETURNING ITEMS WITH A DAMAGED RECEIPT

Someone in the comments mentioned that they spilt coffee on their receipt and it ONLY showed the date and return date. They wanted to know if that would be an issue with the return. So I called my local Ross and was told that as long as the barcode at the bottom of the receipt was still usable, then it wouldn’t be an issue.

See Also: 11 Brilliant Ways to Save BIG at Ross Dress For Less

Items at Ross Can’t Be Worn or Used

Items returned to Ross must NOT be “used, worn or altered” in any way.

They need to have the original tag attached as well. Items returned without a Ross tag are very hard (if not impossible) for employees to process.

If you removed the tag, bring it back and they can re-attach it for you.

Exceptions to Their 30-Day Return Policy

There are a few exceptions.

1. Fine Jewelry: Same 30-day policy but jewelry must have original tags attached and be accompanied by your receipt. Also, you can only return jewelry to a Ross store that has a jewelry department.
2. Swimwear & Lingerie: Same 30-day policy but bathing suits and lingerie must have original tags attached and be accompanied by your receipt.
3. Software: If you open software bought at Ross you cannot return it unless it’s defective, in which case you can only exchange it.

I’ll keep this list updated in case new items are added to their exceptions list.

See Also: How To Score the Best Deal at TJ Maxx, Ross, and Marshall’s

What About Returning Items Bought With a Check?

If you want a cash refund, you must wait 5 business days for the check to clear.

You Can’t Return a Ross Gift Card

But if you LOST your gift card (or had it stolen) you can get a new one as long as you still have the original register receipt.

Just bring it into any Ross store and they’ll set you up with a new gift card.

Can I Return Furniture for Store Credit Without a Receipt?

I called Ross customer service to get an answer to this question.

The Ross rep actually called my local store and spoke with the manager as it’s handled on a store-by-store basis.

The manager said that I COULD return the piece of furniture, without a receipt, for store credit.

But…it had to still have original tags on it and show no wear and be resell-able.

It’s also important to note that you’ll be stuck with store credit for the current selling price of the furniture.

How are Debit Card Returns Handled?

When making a return where your original form of payment was a debit card, your return will be added back to your back account via your debit card.

You can also opt for store credit if you’d prefer.

Returning a Gift Without a Receipt

If the item still has the price tag attached, you should be able to return the item for store credit.

If there is no tag, and no receipt, you’re stuck with it.

See Also: ALL the Brands You Can Find at Ross, TJ Maxx, and Marshalls

Ross Has a “Holiday” Return Policy

After some research, it turns out Ross DOES INDEED have a separate return policy for holiday and Christmas purchases.

Ross gives you until January 31st to return all items purchased between December 1st – 31st.

Ask the Reader: Do you like the return policy at Ross or do you find it a little bit stingy?

By Kyle James

Kyle James( Owner/Founder )

I started Rather-Be-Shopping.com in 2000 and have become a consumer expert and advocate writing about out-of-the-box ways to save at stores like Amazon, Walmart, Target and Costco to name a few. I’ve been featured on FOX News, Good Morning America, and the NY Times talking about my savings tips. (Learn more)