Ross Return Policy: Insider Tips for Successful Returns Every Time
The Ross return policy can be a little confusing. Especially if you lost your receipt or you’re outside the return window that Ross gives its shoppers. In this article I’ve attempted to answer all your burning questions and even provide some insider tips that’ll make your next return at Ross a breeze.
How Many Return Days Does Ross Give Me?
30 days.
Ross gives you 30 days from the date of purchase to return items.
Your refund will be processed via your original payment method.
You DO NOT need to return items to the same Ross store where you bought them.
PRO TIP: HOLD ON TO THOSE PRICE TAGS
Even if you think you’re going to keep an item, hold on to those Ross price tags for 30 days. Once you throw out the tags, it becomes much harder to make a return, even if you never actually wore the item. Stuff is no longer considered new without a tag. The only items returned to Ross that require the tag to still be attached include prom dresses, underwear, and lingerie.
See Also: The 2 Best Days to Shop at Ross to Save Money
You Still Have Options After 30 Days
If you try to return something after 30 days you’re NOT completely out of luck.
You can bring it back, you’ll just have to settle for store credit or an even exchange if you have your receipt.
Without your receipt, you’re stuck with the lowest selling price of the item, which could by as low as $0.45.
PRO TIP: CLEVER RECEIPT HACK
The best way to insure you never lose a Ross receipt again is to take a picture of it with your phone. Then create a “Receipts” album and store all your receipt pictures in it. Then when you need it, you can pull it up on your phone, print it out, and take it back with you when making your return. It does not need to be your “original” piece of paper, it just has to have the pertinent information on it, and be legible.
Hold On To That Receipt
You can return items without a receipt but you’ll get store credit for the current selling price of the item.
Be prepared to show a valid photo ID when making a “no-receipt return”.
Ross uses a 3rd party refund verification system and tracks your returns by using your ID.
If you abuse the system, or make too many return without a receipt, your return WILL be declined.
PRO TIP: RETURNING ITEMS WITH A DAMAGED RECEIPT
Someone in the comments mentioned that they spilt coffee on their receipt and it ONLY showed the date and return date. They wanted to know if that would be an issue with the return. So I called my local Ross and was told that as long as the barcode at the bottom of the receipt was still usable, then it wouldn’t be an issue.
See Also: 11 Brilliant Ways to Save BIG at Ross Dress For Less
Items at Ross Can’t Be Worn or Used
Items returned to Ross must NOT be “used, worn or altered” in any way.
They need to have the original tag attached as well. Items returned without a Ross tag are very hard (if not impossible) for employees to process.
If you removed the tag, bring it back and they can re-attach it for you.
Exceptions to Their 30-Day Return Policy
There are a few exceptions.
- Fine Jewelry: Same 30-day policy but jewelry must have original tags attached and be accompanied by your receipt. Also, you can only return jewelry to a Ross store that has a jewelry department.
- Swimwear & Lingerie: Same 30-day policy but bathing suits and lingerie must have original tags attached and be accompanied by your receipt.
- Software: If you open software bought at Ross you cannot return it unless it’s defective, in which case you can only exchange it.
I’ll keep this list updated in case new items are added to their exceptions list.
See Also: How To Score the Best Deal at TJ Maxx, Ross, and Marshall’s
What About Returning Items Bought With a Check?
If you want a cash refund, you must wait 5 business days for the check to clear.
You Can’t Return a Ross Gift Card
But if you LOST your gift card (or had it stolen) you can get a new one as long as you still have the original register receipt.
Just bring it into any Ross store and they’ll set you up with a new gift card.
Can I Return Furniture for Store Credit Without a Receipt?
I called Ross customer service to get an answer to this question.
The Ross rep actually called my local store and spoke with the manager as it’s handled on a store-by-store basis.
The manager said that I COULD return the piece of furniture, without a receipt, for store credit.
But…it had to still have original tags on it and show no wear and be resell-able.
It’s also important to note that you’ll be stuck with store credit for the current selling price of the furniture.
How are Debit Card Returns Handled?
When making a return where your original form of payment was a debit card, your return will be added back to your back account via your debit card.
You can also opt for store credit if you’d prefer.
Returning a Gift Without a Receipt
If the item still has the price tag attached, you should be able to return the item for store credit.
If there is no tag, and no receipt, you’re stuck with it.
See Also: ALL the Brands You Can Find at Ross, TJ Maxx, and Marshalls
Ross Has a “Holiday” Return Policy
After some research, it turns out Ross DOES INDEED have a separate return policy for holiday and Christmas purchases.
Ross gives you until January 31st to return all items purchased between December 1st – 31st.
Ask the Reader: Do you like the return policy at Ross or do you find it a little bit stingy?
By Kyle James
I started Rather-Be-Shopping.com in 2000 and have become a consumer expert and advocate writing about out-of-the-box ways to save at stores like Amazon, Walmart, Target and Costco to name a few. I’ve been featured on FOX News, Good Morning America, and the NY Times talking about my savings tips. (Learn more)
I have receipt and tag but receipt is damaged with coffee and only shows purchase date and return date
It should still work if it still has the visible bar code on the bottom of it.
Will you tell me what the dress looks like if I have the code: 400207915426? WHAT DOES THIS CODE BELONG TO?
Bring it into the store with the items. They might be able to tell you
Hi. Ross does have an extended return policy for holiday purchases. 🙂
Thanks, do you know what it is exactly?
Its different every year, check with your local store.
the tags were removed when they took the sensor off, How can I attach the correct tag to the right dress? can I look it up here?
You have to bring the tag into the store with the merchandise. You maybe asked to go to the store you purchased it from. There is a price look up it will give the cashier a description of the item. However it isn’t always clear, so if you notice it happens and your still in the store have the cashier attach it back on.
i have a reciept and tag but the tag got damaged and is not attatched. other than that, everything is in perfect condition. may i still return?
That shouldn’t be a problem.
I have a gift I want to return with receipt. It was purchased with a DEBIT CARD meaning there was a pin used but they won’t give me cash back for the return. Also a need of the debit card used for purchase. THEY WERE A GIFT .1.If a pin was used it’s the same as using an atm for money. With a pin. NOT A CHECK. NOT CREDIT AND A RETURN WITH A RECEIPT. store credit is pretty much returns with no receipt
If its a gift receipt you will get store credit. If you no longer have the debit card they can put it another debit card or store credit.
Do you know if we can return makeup? I got it unlocked but turns out It wasn’t the correct color , and I didn’t use it either .
Some stores will let you others wont. Call first
can I return an item without receipt n tag. but has the same another item to match with?
It’s definitely worth a try. Will probably come down to manager’s discretion.
What if you put it in your closet and you forgot about it and then might not sell it now but all the tags are there for you still return it even if it’s old
You can return it but you might not get much for it. Better off selling it on eBay.
I have the receipt for Cologne I bought for my husband, (Makes him sneeze) I don’t have the box. Will I be able to return it? I’m also within the 30 days
Your mileage will vary depending on the manager you’re dealing with.
I tried to bring back a purse that my Daughter bought me for my Birthday that still had the tags on,but I did not have the receipt,I was told I could not return the handbag without the receipt.I was not a happy camper at all.
Can I return items at any Ross location. Different from where I purchased it?
Yes.
I tried to return something today. It was bought near the end of 2020, I have the receipt and item has tags on it. They told me I couldn’t return it because it was bought last year…. I never had problems returning things months and months later. Where does it say I can’t return it after the 30 days (with my receipt)?? Please help
Can I return shoes that were damaged in the first use? I bought them less than 30 days ago and I have the receipt.
Worth a shot!
I bought some clothes at Ross let’s say today’s is 30 days do I get store credit or should I get my return on my credit card or cash?
You should get a return to your credit card.
I did a return within 30 days. After 5 days I noticed it was not in my banking account then realized I had forgotten I change my debit card at the bank and had a new number from the one on the receipt. They gave me a receipt with the credit to my old card. So what do I do now since that old debit card has been destroyed?
I’d call the bank and ask them. I work at a Ross and we have no control over what card it asks for (if applicable) but it should be back to the bank acct associated with the original card. Even if it’s a new one. For ex: if you use tap & pay, the virtual number is constantly changing. If you return it, it should still accept your phone/card. (Even if the number is new.) So same logic should apply in this case.
PS: i know this was about a month ago so (hopefully) it’s been resolved for you but in case anybody new is going through something similar, hope this helps
I exceeded the return with no receipt limit during the holidays and being indecisive. I also had many gifts that were not my size or had too much of. Would the Christmas policy happen to grant Mercy upon the Christmas return without a Gift receipt for store credit at least?
I want to return an item but I no longer have the original card because I got a new one. Can they still return to a different card even if it’s not the same on the receipt?
No, I think you’ll have to settle for store credit.
I just don’t understand this day and age that they take the amount right away but returning the money takes them days seems like it should be instant as well